RE/MAX of Southern Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RE/MAX of Southern Africa shows a deeply polarised customer experience. A small group of sellers and internal stakeholders praise individual agents and the brand culture, while a much larger volume of clients describe deposit disputes, unresponsive agents, misrepresentation during sales, and breakdowns in property management. Negative sentiment dominates across rental management, transactional integrity, and communication channels at multiple franchise offices.
Replied to 24% of negative reviews
Reply time on negative reviews: 19h 24m
TrustIndex
3.1
Ranking
#10
in Estate Agents
Reply Time
17h 16m
NPS Score
-72
Recommended: Unlikely
Replied to 24% of negative reviews
Reply time on negative reviews: 19h 24m
Sep '25 - Aug '26
Based on recent customer reviews, RE/MAX of Southern Africa shows a deeply polarised customer experience. A small group of sellers and internal stakeholders praise individual agents and the brand culture, while a much larger volume of clients describe deposit disputes, unresponsive agents, misrepresentation during sales, and breakdowns in property management. Negative sentiment dominates across rental management, transactional integrity, and communication channels at multiple franchise offices.
RE/MAX of Southern Africa has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. They reply to 24% of negative reviews, typically within 19 hours 24 min. Hellopeter has tracked RE/MAX of Southern Africa across 735 total reviews. How is the TrustIndex calculated? →
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