SN
scott N
Active since Jun 2016
7
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7 reviews40 months ago
No birthday gift for my girlfriend because of the lack of care and interest and terrible service from the terrible staff at Discovery
Went to the shops on a Saturday and tried to buy a pair of Nike Quest 5 or Nike Pegasus shoes from Total Sports using the Vitality active gear/wear discount. When trying to redeem my code it says " An error occurred while processing the electronic tender. Coupon cannot be redeemed. Required products not found in basket." Now not sure what this means exactly, but im pretty sure that these shoes are valid for the Nike Active Gear/Wear, as i've purchased the Pegasus shoes on a few occasions with using the Nike Active/Wear discount code, as well as it saying next to the shoe/price on the wall that it's apart of Vitality. So while in the shop i contact the Discovery Whats App help center and speak to an agent who then resets my active rewards so that i can issue a new code. I do this and still no luck and it doesn't work, so the agent say's they sorry they need to log a fault and i need to wait 3-5 days. I then wait a few days and i dont get a response or any communication but on the Thursday i contact Discovery using the Whats App chat service and i speak to an agent, they tell me all is sorted and the issue has been fixed, so i can go buy the shoes, which is for my girl friend for her Birthday which is in the next few days, so i really need them. So on Friday i go Total Sports again and pick up the shoes for my girlfriend and try to pay and boom what do you know same issue, The same Error code comes up, so clearly the issue wasn't fixed, so some 1 is lying and not doing their job. I then phone the Discovery Vitality center and speak to an agent that goes by the name of Anele. Anele then apologies to me for the issue doesn't understand why its not working but then resets my active points so i can try a new code, we try this and same issue once again. So im left empty handed once again. Anele now tells me that he needs to log another fault but it wil be handled over the weekend and he will phone me on Monday. Monday comes Anele phones me to his promise at 1pm, asks me what shoe is it that im trying to purchase he wants to make sure that its available for the discount, which it is and i tell him this. Also all this info on what shoes i was trying to purchase, 1 option being the Nike Quest 5 or the Nike Pegasus being option 2 was given to him and all the other agents as well as its on the chat system with the agents. Anele says he will phone me at 3pm with a response. 3pm comes and goes, 4pm comes and goes, so i contact the Discovery using Whats App and speak to Mishkah. I tell Mishkah the whole story and say that im waiting for a phone call from Anele, Mishkah then informs me and says that they are still busy with my issue but will tell Anele that i was looking for him. Mishkah informs me that she has email Anele to phone me back and that he has responded back saying he will call me back. 2 Days have gone past, my girlfriends birthday has gone past and still no phone call from Mr Anele or any 1 else from Discovery explaining anything. I pay my medical aid and my vitality fees on time with no issue but now that i want some thing out there seems to be an issue and no rush to solve it. I have to keep following up and wasting my time, my data and my petrol driving around because of your terrible system and terrible staff. I now look terrible as i go empty handed to my girlfriend with no birthday present due to the lack of interest , communication or care from Discovery and their staff.
0 replies
40 months ago
No birthday gift for my girlfriend because of the lack of care and interest and terrible service from the terrible staff at Discovery
Went to the shops on a Saturday and tried to buy a pair of Nike Quest 5 or Nike Pegasus shoes from Total Sports using the Vitality active gear/wear discount. When trying to redeem my code it says " An error occurred while processing the electronic tender. Coupon cannot be redeemed. Required products not found in basket." Now not sure what this means exactly, but im pretty sure that these shoes are valid for the Nike Active Gear/Wear, as i've purchased the Pegasus shoes on a few occasions with using the Nike Active/Wear discount code, as well as it saying next to the shoe/price on the wall that it's apart of Vitality. So while in the shop i contact the Discovery Whats App help center and speak to an agent who then resets my active rewards so that i can issue a new code. I do this and still no luck and it doesn't work, so the agent say's they sorry they need to log a fault and i need to wait 3-5 days. I then wait a few days and i dont get a response or any communication but on the Thursday i contact Discovery using the Whats App chat service and i speak to an agent, they tell me all is sorted and the issue has been fixed, so i can go buy the shoes, which is for my girl friend for her Birthday which is in the next few days, so i really need them. So on Friday i go Total Sports again and pick up the shoes for my girlfriend and try to pay and boom what do you know same issue, The same Error code comes up, so clearly the issue wasn't fixed, so some 1 is lying and not doing their job. I then phone the Discovery Vitality center and speak to an agent that goes by the name of Anele. Anele then apologies to me for the issue doesn't understand why its not working but then resets my active points so i can try a new code, we try this and same issue once again. So im left empty handed once again. Anele now tells me that he needs to log another fault but it wil be handled over the weekend and he will phone me on Monday. Monday comes Anele phones me to his promise at 1pm, asks me what shoe is it that im trying to purchase he wants to make sure that its available for the discount, which it is and i tell him this. Also all this info on what shoes i was trying to purchase, 1 option being the Nike Quest 5 or the Nike Pegasus being option 2 was given to him and all the other agents as well as its on the chat system with the agents. Anele says he will phone me at 3pm with a response. 3pm comes and goes, 4pm comes and goes, so i contact the Discovery using Whats App and speak to Mishkah. I tell Mishkah the whole story and say that im waiting for a phone call from Anele, Mishkah then informs me and says that they are still busy with my issue but will tell Anele that i was looking for him. Mishkah informs me that she has email Anele to phone me back and that he has responded back saying he will call me back. 2 Days have gone past, my girlfriends birthday has gone past and still no phone call from Mr Anele or any 1 else from Discovery explaining anything. I pay my medical aid and my vitality fees on time with no issue but now that i want some thing out there seems to be an issue and no rush to solve it. I have to keep following up and wasting my time, my data and my petrol driving around because of your terrible system and terrible staff. I now look terrible as i go empty handed to my girlfriend with no birthday present due to the lack of interest , communication or care from Discovery and their staff.
4 replies
45 months ago
Lazy, terrible service and not willing to help!!!!
Want to complain about Takealot.com as well as Omnitec. I purchased a 4TB hard drive last year that stayed safely its it hard drive case that i purchased with it, and with less than a year of occasional usage it started to crash. Would stop working, very slow when using and transferring data on or off. I eventually managed to get some data off of the HD and then i logged a return with takealot.com. After the device had been returned to the supplier i got a message from Takealot.com saying that the supplier said there is nothing wrong with the device and that the issue is my PC and they will be returning the device to me. I told them there is nothing wrong with 2 of my PC's that i use on a daily basis. I have a total of 8 hard drives and don't have any issue with them. Told them that the supplier must contact me. After speaking to the supplier, they told me they didnt do a deep stress test as they should of as i usually transfer large amount of data at a time they said they will do that and let me know. Weeks go by and no answer. Takealot.com keep messaging me saying that they are waiting on feedback from the supplier. The supplier clearly didn't want to give feedback as it doesn't take weeks to give feedback. I demand their contact details but with no luck. I just received an email from Askieka.P telling me that the supplier has agreed that the hard drive is faulty but they wont refund me as the unit is physically damaged. Which is highly impossible as it was always in its protective case even when using it. I see they attached photos, which shows that the small cable it comes with is damaged. So they saying that is the reason why they wont refund me. Firstly the cable wasn't damaged when i sent it, If it was they would have mentioned that the first time around and secondly you can see the cable has been cut with a pair of scissors or a blade. They are trying to find an excuse to not pay out as it is still under warranty. A few other names of the people that mailed me about the hard drive telling me they waiting for a response but didn't bother and refused to follow up with the supplier but would rather sit back and do nothing and wait for them to get back to them. Ashieka P, Imran G, Ashely C, Olivia S, Zubair C, Roxanne A, Tasneem I, Raeesah A, Chante L, Stephanie D, Sibulele.Nde
0 replies
53 months ago
Poor Service and Respect for other Customers
Changed my mind to terrible service. Phoned on Thursday the 20th January, looking for a Silver Fuji XT4- none in stock> I spoke to Fuji myself and found out that have in stock and that KAMERAZ must just place an order and it will arrive the next day (Friday). Phone back and spoke to Samu, who indicated they will do so and phone me on Friday when it arrives. Friday comes and goes, nothing. Saturday around 9am i phone and speak to Samu, she says it hasn't arrived yet maybe later, she phones me later and tells me nothing yet so probably Monday but she will phone me on Monday. Monday comes and goes. I get a phone call on Tuesday that my Fuji XT4 is in store, i let Samu know that my car is in for repairs and might only get it on Thursday ( I only got it on Friday at 5pm). On Saturday the 29th January, i phone Samu and let her know that i will be in the store within the next hour to collect my Fuji XT4. She said not a problem she will see me soon and will get the camera ready. 20 minutes later she phones me tell me that MY CAMERA ( that was specially ordered for me) has been sold by some 1 else in the shop. So I told Samu that you will no longer get my business, said thanks and good bye and put the phone down. I'm not sure who the idiot was that decided that i didn't need that camera any more and sold it to some 1 else. Not sure if it was marked with my name on it , which it clearly should have been. Iv supported Kameraz for many years now and that will now change. I was suppose to buy 2 lenses including the XT4 ( even though it was more expensive than other shops, i still decided to go ahead as i know the shop and have supported them my whole photography career, as well as an old second hand camera. That day you lost money from me, so i ended up going to a CAMERA LAND where i got it cheaper and with out any hassles.
0 replies
65 months ago
POOR SERVICE< TAKE YOUR MONEY EASILY BUT WONT CANCEL YOUR CONTRACT
disgusting poor service, been trying to cancel my Beame tracking device for nearly 2 weeks, Leanne at cancellations promised a confirmation email that the contract is closed and nothing is owed, a week later and still nothing. Iv tried to speak to a manager but conveniently they are always busy and get told they will phone me back, i am still waiting on a phone call back. The car is gone and no longer mine, but they want me to still pay for it. Im glad i never had to try get ahold of these people to get my car back if it was ever stolen i would never ever see it again. Terrible service. sent 3 cancellation emails as requested and still not response or any thing from them. DONT EVER USE THIS COMPANY
1 reply
65 months ago
POOR SERVICE< TAKE YOUR MONEY EASILY BUT WONT CANCEL YOUR CONTRACT
disgusting poor service, been trying to cancel my Beame tracking device for nearly 2 weeks, Leanne at cancellations promised a confirmation email that the contract is closed and nothing is owed, a week later and still nothing. Iv tried to speak to a manager but conveniently they are always busy and get told they will phone me back, i am still waiting on a phone call back. The car is gone and no longer mine, but they want me to still pay for it. Im glad i never had to try get ahold of these people to get my car back if it was ever stolen i would never ever see it again. Terrible service. sent 3 cancellation emails as requested and still not response or any thing from them. DONT EVER USE THIS COMPANY
0 replies
65 months ago
Disgusted with Clive the Buyer and how my previous car was picked up and driven away.
Was disgusted on how i was treated by the buyer Clive. Was very rude over the phone, wouldn't let me talk and then put the phone down on me because i requested a written quote or even an email of the price he agreed on buying my car for. Spoke to his manager who helped to get me an email of the price we agreed upon, i got Clive's assistant Louren's contacting me to come pay and collect the car which was great, great guy professional knew what he was doing. When payment was done, Louren's informed his driver that was with him that he can take the car, to my surprise the car was treated absolutely terribly, while reversing out my drive way he turn early into the street nearly pulling the bumper off , put the car in 1st gear and red lined the car all the way up the street. I know that the vehicle was no longer mine but that was my vehicle and i looked after it for over 3 years and then to see some one picking the car up to drive the **** out of it and then trying to sell it to some 1 else. I didnt even drive it this way the whole time i had the car, so to see some 1 else do it and its not even their car either is disgusting. Terrible service, yes it was quick but it was painful, i was so close to cancelling the quote with We buy cars and just trading it in at the dealer ship and loosing out on the extra about of money that i was getting from we buy cars that's how disgusted i was with Clive's lack of knowledge and rudeness, trying to force me to sell my car straight away when he comes to see the vehicle or else he isn't coming at all, doesnt want to waste his time.
1 reply
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7 (100%)