zimkhitha M

Active since May 2016

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Reviews

10 reviews

4 months ago

WORST SERVICE EVER

I bought tickets for day1 event which was suppose to be on the 11th of April, today i got a call from them telling me that Day 1 event has been canceled and they will both events on Sunday the 12th which was supposed to be day 2 event. she advised me that the reason they cancel it its because they didn't get the numbers for day 1. she also advised that the artists for day 1 will join the day 2 event. to my surprise when i check their Facebook page about 5 Artist for day 1 are no longer on the line up and i was looking forward to them, which is the reason why i bought day 1 tickets instead of day 2. now they are sending me pilar to post about my refund, after all its their fault not mind. the staff is rude as well they don't respond on emails.

0 replies

Makro

20 months ago

Bad Client service

i placed an order on 27th and the oder was scheduled for the 29th, i took leave for that order and Makro never pitched. Today its the 30th and i haven't relieved my order when i call the call center the agents Drops the call. Like what the **** is that?

1 reply

Computershare

26 months ago

Poor service, lack of communication and no source of agency

Their service is so bad , the agents don't have answers they kept on telling they will sort the issue ,well its been 2 weeks now. On 22 of May i received a notification from Nedbank that my dividends where paid to that account which is not the account I'm using as a result that account was on a negative hence i couldn't get the money. I then called in asking how possible is that ,the agent was also surprised she advised that on the system there is Capitec details. Even my previous divindeds where paid on Capitec. So also told me that they normally pay to the account on System and its Capitec not Nedbank She then told me she escalated the and gave me her Email address her name was Mosele Letsoalo. Since that day i never had from her i had to call in and speak with different agents but all of them never gave me turnaround time.

1 reply

dotsure.co.za

39 months ago

WORST CLIENT SERVICE EVER!!1

last year around August after i had taken my car for service at Kia Alberton which i paid cash, i was then told by sales manager that he will let some insure to call me so that i can extend my service plan. few days after i then got a call from Dot sure assuming its the people he was reffering too. i spoke to some colored guy and i was specific to what i wanted i even mention it on the call. On the 18th of May i took my car to Kia Alberton for a service due, to my surprise i was told that its a Warranty policy not Service plan, i was soo frustrated i requested a call recording because my car was stucked , i spoke to Christina requesting to a manager she transfered me to Jason who promised to get the recording before the end of the day which was last week Thursday today its Wednesday almost a week , yet no responce

1 reply

FNB (First National Bank)

39 months ago

BAD CLIENT SERVICE

on the 4th of April i reported a ***** case for account number *** case was open and all documents were submitted. on the 6th of April i got an email from ***** department stating that the case is been handled by John Volmink and i was advised by one of the agent that he should get back to me. today its the 12th of May no communication received from him, his direct number ring and goes to engage. everytime i do a follow up call im told about John that never called me and i cant even get hold of him.

1 reply

Telkom

45 months ago

poor client service

on the 14th i went to TELKOM in Main street and Saure and i was assisted by a guy with the name of Mzwakhe Sibiya, i wanted to block my stolen phone and do a sim swap but he advised me that he can do the sim swap because its suspended had to leave the shop because when they called call centre the agent said there is a system issue, on the 15th i went back again to enquire about the sim swap but i was told that it went for credit rating because Mzwakhe processed an application before the sim swap now im being inconvenienced, i had to tell him to cancel the application since its blocking the sim swap as per his explanation, yet still i didnt get my number back ... secondly im still waiting for the ITC reference i called in twice today 1st i spoke to Ongeziwe Bhobhotyane and she said il get it within an hour , but i didnt i called agaiin and i was told the same thing. im just stucked no simswap and i cant even claim from the insurance because no one is sending the ITC reference

0 replies

MTN South Africa

50 months ago

Lazy staff members

Today I went to MTN store in Alberton city to do a simswap, when I got there I was told that the system is offline by a guy who said he was an ambassador, he then said I should check the other store, I asked him why must I go there because when the system is down it should be down for all the branches then a consultant replied saying there is so manager to approve it, funny enough I got the same answer last year when I wanted to do the simswap I even went to the other store, both Alberton city stores are useless they don't want to assist clients. So I went to new market mall where I was assisted, it did not even need any approval, clearly the staff members of Alberton city they don't want to work, you better hire new employees who are hungry for the job.

0 replies

Crammers coffee Shop

54 months ago

Poor client service and disrespect

At 3:36 I called in placing an order for a red velvet cake to be delivered at 60 main Street jhb, I was assisted by a colored guy that we normally get at the shop, he then said I must go down he is coming, which I did. Waited over 5 minutes I called again the phone was answered by him, I was shocked to find out that he is still at the shop while he said I should go down, he said he is assisting someone then he will come I waited again he never came, when I called again he gave the phone to a Zulu guy who claim tht they sent someone who got lost the Zulu guy was so arrogant that was after 4.. The Zulu guy claim that the colored guy has a twin which is the one who got lost, I mean we always buy the direct there's only 1 colored guy, they just fooled me and they should've told me that they can't deliver.

0 replies

Spec-Savers SA

57 months ago

poor time keeping,

I book an appointment online for 2 December 1:30pm, on the 1st of December i was called to confirm my appointment. I went to bank city spec savers I got the at 1:25 which was 5 minutes earlier to my appointment time. i was assisted by a guy by the name of Nhlanhla 1:30 passed i told him that I'm on lunch and i should be back at work by 2pm , he responded saying their system was done for the day, i was like i book online though... i was manage to consult at 1:48 almost 20 minutes late, as a result i reported late at work i could even finish what i came for... worse part the optometrist told me that Nhlanhla was suppose to let me in as i had an appointment because the guy that was in was just a walk in, but he didnt take me serious he kept on smilling, im very angry because i had to sign a warning for late coming while i was on time.

1 reply

Shoprite

61 months ago

Not following protocols

On 29 July 2021 I went to shoprite liquor, I arrived the at 5:35, the security guy kept on opening for people inside to go out but never let us in around 5:45 he then showed us a note on the wall that their operating hour it's until 5:30. Why are they making their on rules because as per government they should close at 6, so I had to rush to pick n pay new market and they were still open.

0 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

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1 Star

10 (100%)

zimkhitha M

Reviews

WORST SERVICE EVER

Bad Client service

Poor service, lack of communication and no source of agency

WORST CLIENT SERVICE EVER!!1

BAD CLIENT SERVICE

poor client service

Lazy staff members

Poor client service and disrespect

poor time keeping,

Not following protocols

Review Distribution

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