Active since May 2016
8
Reviews
0
Industries
Reviews
8 reviews16 months ago
My query was address...
My query was addressed promptly and efficiently without having to cal but just a whatsapp message
1 reply
36 months ago
Frustrated to get my deposit refund
I made a booking for December and paid deposit UT had to cancel the booking. It's been more than a mo th I still haven't received the deposit and no one is giving me feedback even after several follow ups
0 replies
38 months ago
I like a service that prioritize my convenience as client first and they do just that
I like a service that prioritize my convenience as client first and they do just that . Through easy access of Whatsapp, and quick attendance to queries, it's impressive. Thank you Mathapelo and Julian, you've been great and efficient. I'm impressed with Oneplan service
1 reply
47 months ago
Stealing at a car wash & unprofessional handling of complaints
Took a for car wash this morning, next thing the manager tells us it wasn't there from the beginning, without 3ven investigating or saying this is our customer complaints procedure. Simple Question is, if that was the case, how come the place where is went out was not cleaned by your staff, it was still dirty. Then he tells us maybe it fell off whilst driving due to portholes. We live front opposite the mall are there any portholes. It is so annoying to be given such disrespectful and uncaring service. Your people are thieves. We've had this car for 10 years, if this was loose like you suggest why are there scratches around the cap, to show that it was taken out
0 replies
55 months ago
Inconsiderate Management &service
We came for our annual strat session for 3 days and booked a Spa for team-building on the last day. Then mixed up the time, thinking it's 12:30, only to find that it was 11:30. We were told that we can't get full body any more but only 30 minutes treatment. No other option even when trying to negotiate with the manager to give vouchers so that we can come at another time, she was just so cold. It is understandable that you can't shift times because of other clients but I'm sure there are other alternatives even if you can give some complementary products to make up for the money paid. Was it another race, she could have made a plan but as always, would never go an extra mile for darkness. The the******s at this place are one of the best but the management is just so inconsiderate shame. We are regular clients at this place and now you lost clients permanently plus we will tell other colleagues at our institution about our experience. Never again
0 replies
74 months ago
Unprofessional and unreliable service provider
I made a booking through Safari now on the 30th April 2020, then after paying I was told that I couldn't be accommodated by the owner. I have been tirelessly trying to contact Safari now even with assistance but no response. This is really frustrating and unprofessional. Why can't they even acknowledge an email, yet they could respond quickly to get my money. Secondly why raise expectations when you know the rules very well, this is really annoying
3 replies
120 months ago
STOP debiting for nothing
<p>I have a contract with Cell-C and since May I am debited two amounts of which when I ask them they dont know the reason for the second amount yet this continue to happen every month. Cell C please get your house in order, I'm tired of bank charges for reversals and i wouldnt want to terminate my contract with you.</p>
1 reply
120 months ago
MTN Contract nightmare
<p>In March i cancelled my contract with MTN, they only came to fetch the phone (I didn't use) in May. Yet every month they have been trying to debit my account for a service they are not providing. No one from their customer service can give an answer instead they send me from pillar to post. I have to pay the bank for reversal monthly as they also say its between me and the service provider. I'm so sick of the capitalists companies wanting to take our hard earned money!!!!</p>
3 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)