Safarinow.com
Verified Business
|2.9|8 Reviews (last 12 months)|Responds in 27h 17m
Safarinow.com
Verified Business
|2.9
8 Reviews (last 12 months)
Responds in 27h 17m
AI Review Summary
Based on recent customer reviews, Safarinow.com receives polarised feedback shaped by booking accuracy and support accessibility. Customers consistently praise individual consultants by name for swift, helpful resolutions when queries are escalated, and hosts listing on the platform describe a positive partnership experience. However, a recurring theme is frustration with double bookings, incorrect pricing, cancelled reservations, and delayed refunds. Guests also repeatedly mention the absence of a live call centre, noting that email-only support with lengthy response windows worsens already stressful travel disruptions and out of pocket expenses.
Performance(last 12 months):
Ranked In Travel & Vacation
#19Reply Time
27h 17mNPS Score
75Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 49h 20m
Ranking
#19
in Travel & Vacation
Reply Time
27h 17m
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 49h 20m
Review Distribution
2.9|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Latief C
1 reviews | Active since Oct 2018
19 Feb 2026, 16:57
Aimie-Leigh Bredenkamp - amazing service
i am the owner of a guesthouse. i had trouble logging in the consultant at Safarinow, Aimie Leigh Bredenkamp resolved my issue immediately. Excellent service from Aimie Leigh
Helpful (0)
|Replies (1)JvdB
Jaco van der Bank
1 reviews | Active since Oct 2015
11 Feb 2026, 15:22
Unwilling to sort out their mistake.
Booked on 07/02/2026 on the SafariNow website. Websire showed a room that meets my requirements for a discounted amount. I selected book now. And the payment went through. Their website glitched and booked the incorrect accomodation. I arrived at the accomodation only to fins out the incorrect accomodation was booked and that if I wanted the correct accomodation I will pay in R 1026.54 now Safari now is saying their website is fool proof and there is no way that this could of happened. The place that I am staying at has informed me that 2 weeks ago they requested safari now to correct the errors on the website which it hasnt. As suxh I am now out of pocket R 1026.54 which is an expense that was avoidable had safari now jusy done what was instructed. No call centre to speak to a physical human. Instead have to email and get a response within 24 to 48 hours. Unnaceptable. Do not use safari Now. Bordering on ***** and just shrug their shoulders.
Helpful (0)
|Replies (1)JvdB
Jaco van der Bank
1 reviews | Active since Oct 2015
11 Feb 2026, 15:22
Unwilling to sort out their mistake.
Booked on 07/02/2026 on the SafariNow website. Websire showed a room that meets my requirements for a discounted amount. I selected book now. And the payment went through. Their website glitched and booked the incorrect accomodation. I arrived at the accomodation only to fins out the incorrect accomodation was booked and that if I wanted the correct accomodation I will pay in R 1026.54 now Safari now is saying their website is fool proof and there is no way that this could of happened. The place that I am staying at has informed me that 2 weeks ago they requested safari now to correct the errors on the website which it hasnt. As suxh I am now out of pocket R 1026.54 which is an expense that was avoidable had safari now jusy done what was instructed. No call centre to speak to a physical human. Instead have to email and get a response within 24 to 48 hours. Unnaceptable. Do not use safari Now. Bordering on ***** and just shrug their shoulders.
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Replies (1)JC
KM
Keitumetse M
1 reviews | Active since Nov 2020
16 Jan 2026, 17:40
Refund
Disappointed with the service I am 16receiving from Safarinow. After they cancelled my reservation on the 30 December 2025, I am still waiting for my refund.When you call their service line it does not have an option to speak to a consultant and they are not being very helpful on email.
Helpful (0)
|Replies (4)KM
Keitumetse M
1 reviews | Active since Nov 2020
16 Jan 2026, 17:40
Refund
Disappointed with the service I am 16receiving from Safarinow. After they cancelled my reservation on the 30 December 2025, I am still waiting for my refund.When you call their service line it does not have an option to speak to a consultant and they are not being very helpful on email.
0
Replies (4)MS
Mark S
1 reviews | Active since Aug 2025
6 Jan 2026, 08:04
Safarinow.com incompetence
We booked our holiday in Cape Town well in advance during the first week in November 2025 at the Horizon Bay 705 apartment owned by Angelique Fink at a cost of R17258.00 for 9 nights. We drove down from Johannesburg and slept over in Beaufort West. Three hours away from Cape Town we decided to call Angelique for arrangement with the keys. The number was invalid. We. Then sent a email to Safarinow.com as they were the booking agents requesting the hosts alternate number. Within 10 minutes we received a mail saying our accomodation has been cancelled, you can imagine our frustration. On arrival at the Horizon Bay Apartments in Blouberg we were told by security that there was a family already occupying the unit and it was therefore double booked. The security also advised that this was the second time this had happened with unit 705 and the previous family laid down a police case on the matter. We had to book into a hotel to collect our thoughts at a cost of R2119.50. We found alternate accomodation at a much higher cost of R23625.00 which we had to fork our again upfront. We advised Safari.com that they would need to refund the payment and the extra costs we suffered of R 8486.50. They only refunded the R 17258.00. We warn all holiday makers to not book with Safarinow.com as they double book apartments and have no consideration for the repurcussions. Now we have no holiday money thanks to their incompetence. Frustrated Veronica Coetzee and Partner.
Helpful (0)
|Replies (1)MS
Mark S
1 reviews | Active since Aug 2025
6 Jan 2026, 08:04
Safarinow.com incompetence
We booked our holiday in Cape Town well in advance during the first week in November 2025 at the Horizon Bay 705 apartment owned by Angelique Fink at a cost of R17258.00 for 9 nights. We drove down from Johannesburg and slept over in Beaufort West. Three hours away from Cape Town we decided to call Angelique for arrangement with the keys. The number was invalid. We. Then sent a email to Safarinow.com as they were the booking agents requesting the hosts alternate number. Within 10 minutes we received a mail saying our accomodation has been cancelled, you can imagine our frustration. On arrival at the Horizon Bay Apartments in Blouberg we were told by security that there was a family already occupying the unit and it was therefore double booked. The security also advised that this was the second time this had happened with unit 705 and the previous family laid down a police case on the matter. We had to book into a hotel to collect our thoughts at a cost of R2119.50. We found alternate accomodation at a much higher cost of R23625.00 which we had to fork our again upfront. We advised Safari.com that they would need to refund the payment and the extra costs we suffered of R 8486.50. They only refunded the R 17258.00. We warn all holiday makers to not book with Safarinow.com as they double book apartments and have no consideration for the repurcussions. Now we have no holiday money thanks to their incompetence. Frustrated Veronica Coetzee and Partner.
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Replies (1)kJ
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anita K
1 reviews | Active since Jul 2019
21 Oct 2025, 12:56
Safarinow a great platform for Vacation Rentals
I recently requested Safarinow to assist me with an issue regarding our site, and I must say it was quickly resolved. I have received a confirmation email from Ryall Marthinus that my request was attended to and I am very satisfied with the way it was handled. Thank you for great customer service Safarinow, this is the standard we require from all the booking platforms. Have a great day further! Anita Kotze for Mazuri Shamba Lodge
Helpful (0)
|Replies (1)aK
anita K
1 reviews | Active since Jul 2019
21 Oct 2025, 12:56
Safarinow a great platform for Vacation Rentals
I recently requested Safarinow to assist me with an issue regarding our site, and I must say it was quickly resolved. I have received a confirmation email from Ryall Marthinus that my request was attended to and I am very satisfied with the way it was handled. Thank you for great customer service Safarinow, this is the standard we require from all the booking platforms. Have a great day further! Anita Kotze for Mazuri Shamba Lodge
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Replies (1)