Safarinow.com
1.9|760 reviews
MS
Mark S
1 reviews | Active since Member
06 Jan 2026, 06:04
Safarinow.com incompetence
We booked our holiday in Cape Town well in advance during the first week in November 2025 at the Horizon Bay 705 apartment owned by Angelique Fink at a cost of R17258.00 for 9 nights. We drove down from Johannesburg and slept over in Beaufort West. Three hours away from Cape Town we decided to call Angelique for arrangement with the keys. The number was invalid. We. Then sent a email to Safarinow.com as they were the booking agents requesting the hosts alternate number. Within 10 minutes we received a mail saying our accomodation has been cancelled, you can imagine our frustration. On arrival at the Horizon Bay Apartments in Blouberg we were told by security that there was a family already occupying the unit and it was therefore double booked. The security also advised that this was the second time this had happened with unit 705 and the previous family laid down a police case on the matter. We had to book into a hotel to collect our thoughts at a cost of R2119.50. We found alternate accomodation at a much higher cost of R23625.00 which we had to fork our again upfront. We advised Safari.com that they would need to refund the payment and the extra costs we suffered of R 8486.50. They only refunded the R 17258.00. We warn all holiday makers to not book with Safarinow.com as they double book apartments and have no consideration for the repurcussions. Now we have no holiday money thanks to their incompetence. Frustrated Veronica Coetzee and Partner.
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Replies (1)Safarinow.com's replyOfficial
07 Jan 2026, 07:27Hi Mark,
Thank you for taking the time to share your feedback. We truly regret the inconvenience and frustration caused by the double booking, and we sincerely apologise for the experience you had.
As soon as SafariNow became aware of the issue, our team reached out to you and worked closely with you to try and secure a suitable alternative. While options were proposed, you understandably chose to proceed with a refund instead.
We would like to note that SafariNow had already settled the required amount with the supplier to secure the original booking, which resulted in a loss on our side as well. Despite this, we prioritised assisting you as quickly as possible and processed your refund immediately to help you make alternative arrangements. We are still awaiting reimbursement of the funds paid to the property owner.
Please be assured that incidents of this nature are not typical, and we take matters like this very seriously. We have removed this listing off our potfolio. Once again, we are truly sorry for the inconvenience caused and appreciate your understanding.
Regards
Yvonne
Thank you for taking the time to share your feedback. We truly regret the inconvenience and frustration caused by the double booking, and we sincerely apologise for the experience you had.
As soon as SafariNow became aware of the issue, our team reached out to you and worked closely with you to try and secure a suitable alternative. While options were proposed, you understandably chose to proceed with a refund instead.
We would like to note that SafariNow had already settled the required amount with the supplier to secure the original booking, which resulted in a loss on our side as well. Despite this, we prioritised assisting you as quickly as possible and processed your refund immediately to help you make alternative arrangements. We are still awaiting reimbursement of the funds paid to the property owner.
Please be assured that incidents of this nature are not typical, and we take matters like this very seriously. We have removed this listing off our potfolio. Once again, we are truly sorry for the inconvenience caused and appreciate your understanding.
Regards
Yvonne
Best regards,
Safarinow.com's reply07 Jan 2026, 07:27
Official
Hi Mark,
Thank you for taking the time to share your feedback. We truly regret the inconvenience and frustration caused by the double booking, and we sincerely apologise for the experience you had.
As soon as SafariNow became aware of the issue, our team reached out to you and worked closely with you to try and secure a suitable alternative. While options were proposed, you understandably chose to proceed with a refund instead.
We would like to note that SafariNow had already settled the required amount with the supplier to secure the original booking, which resulted in a loss on our side as well. Despite this, we prioritised assisting you as quickly as possible and processed your refund immediately to help you make alternative arrangements. We are still awaiting reimbursement of the funds paid to the property owner.
Please be assured that incidents of this nature are not typical, and we take matters like this very seriously. We have removed this listing off our potfolio. Once again, we are truly sorry for the inconvenience caused and appreciate your understanding.
Regards
Yvonne
Thank you for taking the time to share your feedback. We truly regret the inconvenience and frustration caused by the double booking, and we sincerely apologise for the experience you had.
As soon as SafariNow became aware of the issue, our team reached out to you and worked closely with you to try and secure a suitable alternative. While options were proposed, you understandably chose to proceed with a refund instead.
We would like to note that SafariNow had already settled the required amount with the supplier to secure the original booking, which resulted in a loss on our side as well. Despite this, we prioritised assisting you as quickly as possible and processed your refund immediately to help you make alternative arrangements. We are still awaiting reimbursement of the funds paid to the property owner.
Please be assured that incidents of this nature are not typical, and we take matters like this very seriously. We have removed this listing off our potfolio. Once again, we are truly sorry for the inconvenience caused and appreciate your understanding.
Regards
Yvonne
Best regards,