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Active since Apr 2016
10
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Reviews
10 reviews1 month ago
Showmax suspended before end April
Showmax decided to disable my access today with no warning or notification. The last email received indicated that Showmax would be available to subscribers until the end of April. Today is the 18 April. Why has the service been suspended? I then logged onto Dstv Stream to see if I could access Showmax there. What a disaster of an app. Navigating through the site is terrible. And the show I was watching on Showmax is not even available on Dstv Stream. Please explain why the Showmax service has been suspended before the end of the month as previously communicated? What is the use of moving the service to Dstv Stream but not moving all the shows that were available on Showmax? Very poor service Multichoice!
0 replies
1 month ago
Showmax suspended without warning
Showmax decided to disable my access today with no warning or notification. The last email received indicated that Showmax would be available to subscribers until the end of April. Today is the 18 April. Why has the service been suspended? I then logged onto Dstv Stream to see if I could access Showmax there. What a disaster of an app. Navigating through the site is terrible. And the show I was watching on Showmax is not even available on Dstv Stream. Please explain why the Showmax service has been suspended before the end of the month as previously communicated? What is the use of moving the service to Dstv Stream but not moving all the shows that were available on Showmax? Very poor service Multichoice!
0 replies
6 months ago
Late online order House & Home - 1000147498
I have been trying to follow up on an order and I haven't been able to get through to the online call centre (0860 655 463) for the past few days. I called the general customer service number (0861 008 861) and was told the online team does not answer calls?! What is the use of offering an online service if one cannot receive an order or call through to follow up? Please can I get feedback on the order I had made. Order no - 1000147498.
0 replies
6 months ago
Late order - OD436113078812567100
I have been trying to follow up on an online order for a TV - OD436113078812567100. I had asked that delivery be rescheduled to Monday 1 December 2025 as I was not at home when they delivered it on Saturday 29 November 2025. I called the customer care number and was told the TV was returned to the store even though I had rescheduled the delivery. Please can my order be delivered today.
2 replies
6 months ago
Delayed order - 1000147498
I have been trying to follow up on an order made at House and Home and I haven't been able to get through to the online call centre (0860 655 463) for the past few days. I called the general customer service number (0861 008 861) and was told the online team does not answer calls?! What is the use of offering an online service if one cannot receive an order or call through to follow up? Please can I get feedback on the order I had made. Order no - 1000147498.
0 replies
11 months ago
Experienced excellent service from Robert today
Experienced excellent service from Robert today. Responded to my requests promptly, was professional and friendly. Keep up the good work:)
1 reply
41 months ago
Poor service and no follow through
Am disatisfied with the level of service from RSAWeb consultants. No-one has bothered to follow up with my query since I first indicated that I don't have an ONT box and my installation was incomplete. Today I dealth with the same consultant I had initially logged issue with (Sihle) and he/she still asked me whether I had indicated that I dont have an ONT box even though I had initially logged it with he/she! I still have not received any call from a team leader or Openserve. Even though I asked for the contact details of the team leaders and Complaints department I was not provided with these. I must say that this level of service is very disappointing and I am considering cancelling this contract as a start like this only indicates that things will get worse from here.
1 reply
118 months ago
FNB incompetence
<p>I cannot comprehend how FNB cannot open a business account. I submitted an application on 11 August for a business account and provided all the requested FICA/KYC docs. To this day (over a month later) the account has not been opened. I received a call last week from FNB for verification purposes and because I was unable to answer all the questions correctly, was told that I had failed the verification process and would need to go into a bank to activate the account. I went into the FNB Fourways branch on Saturday (10 August) and was assisted by Ephraim Rampheri who captured the necessary contact details, took fingerprints and submitted all the documents I had ********** Today I received a call from FNB for verification purposes and was told this was needed as the consultant at the branch had not captured all the necessary information?! What completely boggles my mind is how everyone at FNB who I have dealt with keeps giving me conflicting information?! (Listen to the recorded calls!) If I had known that the online process was useless I would have just gone into a branch and attempted to open an account there. What frustrates me even more is the endless verification when FNB already has all the FICA docs, company registration certificate, KYC forms and have taken fingerprints etc. What more verification needs to be done?! I am really frustrated by the questions that are asked for verification purposes (such as previous work numbers, previous residential addresses) because they have nothing to do with the business account being opened. These questions are really useless and are based on ITC information which is outdated, incomplete and at times completley incorrect! What risk are you trying to address as you have my FICA, KYC, fingerprints, email, cellphone number?! Do you need a blood sample to prove that I am who I am?! You have really proved that it's better that I open an account elsewhere as the time and effort that I have spent trying to comply with your cumbersome procedures is completely not worth it. Terrible and most disappointing client experience. FNB - How can we NOT help you. </p>
1 reply
118 months ago
Terrible experience - new account
<p>I applied for a small business account in August and to this day the account has not been opened or activated. When I called in late August I was told that the documents provided had been filled out incorrectly. I then requested clarity on how the documents were incorrect and asked for a new form. It turns out that the first consultant who helped me with the account application in the first place put the wrong details on the form. I then resubmitted the new correct form last week and asked the new consultant to expedite the process. Still no feedback was received once the correct form was submitted. Today I received a verification call and was asked 5 questions which I was told I needed to answer correctly before the account would be sent for activation. What really frustrated me about this verification is that it's based on historic and outdated information such as previous employers, previous residences, previous work telephone numbers etc which is irrelevant for this application!!! Since I apparently failed to give correct answers the account cannot be activated and I now have to go into a branch to activate. What is the use of applying for an account online if it takes longer than going into a branch?!! What is the use of asking irrelevant verification questions that have nothing to do with the account being opened?! What is the use of an online process that doesnt make things easier for your customers?! I have provided all the necessary supporting docs requested!!!</p>
1 reply
123 months ago
No data
I bought a Vodacom Mobile Wi-Fi router R216 (3Gig option) on Thursday 14 April. I was supposed to receive a pro rata share of the data, but to my horror received a notification after 30 minutes of using the Wi-Fi saying that the data had been depleted. I called customer care the next morning to enquire and was told I had only been allocated just over a 100MB which is significantly less than the pro rata share of 3GB I should have been allocated. I was told I needed to go back to the store where I had purchased the router and they would check why I had not been allocated the correct data. At the store the consultant (James) could not determine why data had not been allocated correctly and logged a sevice request.<br> <br> As of now (16 April) I still have not received the correct amount of data and no explanation has been given as to why it it taking so long. Am sick and tired of having to put up with inferior service and being tied into contracts that rip one off! We pay for this service and these contracts and yet service providers keep getting away with taking our money but not fulfilling their end of the contract. This is really unacceptable and needs to be resolved ASAP.<br>
1 reply
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)