SM
Shanelle M
Active since Jan 2016
13
Reviews
0
Industries
Reviews
13 reviews3 weeks ago
Great Food Options, No Safety protocols
Dear RocoMamas Management, I would like to formally raise a complaint regarding an extremely upsetting experience my mother and I had at your Cornubia Mall branch on Wednesday evening. We arrived at approximately 6:34pm and, before placing our order, specifically asked the waiter about the turnaround time as we had a movie scheduled for 7:30pm. The waiter assured us the food would take approximately 10 minutes, so we proceeded to order based on that assurance. However, by around 7:10pm, we still had not received our order. I approached the waiter to ask for an update, and he simply stated that our order was “next” before walking away. At that point, due to the time and the fact that we were going to miss our movie, my mother and I decided to leave. Another waiter then followed us out of the restaurant and continued following us all the way toward Sausage Saloon, repeatedly insisting that we wait. I explained multiple times that we no longer wished to wait and that we needed to get to our movie. What made the situation especially disturbing was that despite me repeatedly saying that I felt unsafe and asking him to leave us alone, he continued following us. It only stopped when my mother eventually told him to just give us the order so that he would leave us alone. As two women alone, this behaviour made us extremely uncomfortable and distressed. Given the realities in South Africa and the fact that GBV has been declared a National Disaster, being persistently followed by a male staff member after repeatedly asking him to stop was deeply unsettling and unacceptable. To make matters worse, when we asked for his name during the incident, he refused to provide it. Even after our movie ended, I still felt anxious walking past the restaurant on our way back to our car because of how uncomfortable the interaction had made us feel. This experience was not only disappointing from a service perspective, but also alarming from a customer safety perspective. I believe your staff should be properly trained on respecting customer boundaries and understanding when their behaviour becomes intimidating. I would appreciate acknowledgment of this complaint and an explanation of what steps will be taken to address this matter.
0 replies
1 month ago
Can't get support but sales a ALWAYS available
I honestly regret signing up with MetroFibre. The level of communication and customer service I have experienced has been absolutely terrible. I sent my cancellation request on Friday, 8 May, and days later I am still struggling to get a proper response from anyone. No updates, no urgency, no clear communication — just silence and endless frustration. Trying to get hold of an actual agent who can help feels impossible. Today, I called through to Accounts and then tried Support and was on hold until my R110 airtime depleted. Ended up buying more airtime, clicked for sales and got through in a minute What upsets me even more is that important billing information was not properly explained to me when I signed up. I was told about the activation fee and pro-rata charges, but nobody clearly disclosed that I would be charged for a full month as well. If this had been communicated honestly from the start, I would never have agreed to the service. Instead of feeling supported as a customer, I feel completely ignored. It should not be this difficult to cancel a service or get basic feedback from a company. The stress and frustration this has caused has been exhausting. I expected far better from MetroFibre, but this experience has been disappointing from start to finish. I would appreciate urgent intervention and confirmation that my cancellation is finally being processed.
2 replies
1 month ago
Only way to get help is to come online 🙄
It seems like this is the only way for me to get ANY feedback. So I finally managed to get assistance after no response from Sibonisile, who did try calling me and I asked her to call me back and in 10 minutes and heard nothing. The installation happened and I was told to wait 30 minutes for the internet to be up. It's not over 2 hours and NOTHING. I don't even have an account number to get assistance. Now live chat says I have a line that is reading as Undiscovered. ABSOLUTE **** show in my opinion.
1 reply
2 months ago
Bad Service Before Installation
I enquired with Metrofibre for a secondary line in March. I explained to the sales agent I spoke to, Linda Nkosi was her name who was EXCELLENT. She was super helpful, professional, and informative. We did the application and I emphasized multiple times, I work from home and will need the internet ASAP as my current ISP is one I'm not happy with. We spoke and my application went through. On Wednesday 8th April MYA came to do the installation, and it was an absolute **** show. MYA was supposed to arrive at 8:30am as agreed upon. I did explain that I had an appointment at 10am and would like them to be here so I can explain where the router and ONT will be placed. They arrive at 9am. The contractors went outside to find the boundary box, I ended up missing my appointment as they were walking around out the yard for a whole hour. When I went to enquire, they tell me there is no boundary box and they are waiting on a map. I had to Whatsapp the number to ask about the map and the agent told me that I have no boundary box and they will have to place an order in, they spent 2 hours sitting out my gate and talking. I couldn't find the contractos. I ended up messaging MYA to tell them I'm leaving and to tell their contractors to get their van. I informed Linda who was in a meeting via email who could only tell me it's been escalated and she cannot do much from her side. It is now April 13. I have heard NOTHING from Metrofibre, or MYA. At this point I am back to shopping around for a different ISP because if this is the service BEFORE installation, I am not looking forward to being a customer.
1 reply
54 months ago
Useless af
Skynet is absolutely useless! I Waited all day for the driver apparently a wrong number was on the way bill fair enough but the driver never hooted or anything to let us know he was here after calling twice I get told by Ayanda and the manager Alyssa that the driver can only come through tomorrow! honestly how pathetic can service delivery get
1 reply
61 months ago
Lazy "Technicians" who don't know what's wrong.
So today we went to the vodacom store at the pavilion mall. I went through to buy memory cards, and we were helped by Antonio who was really helpful and friendly. My mother was with me who then asked if he could assist with checking her phone as she had a problem with the memory card and he referred her to tech support.... we get there to this girl and this horribly unfriendly man who was absolutely lazy and incompetent... the girl was trying to assist whereas the man whose name was Jonathan was absolutely rude when she asked him what could be wrong with the phone he was busy playing a game and just said he doesnt know.... if you are a technician how the **** do you not know what is wrong with a phone? After 10 minutes my mother was so annoyed she said she needed to go and I went back for a business card to complain and then we got to speak to the manager who could only say sorry.... terrible service.
2 replies
70 months ago
Telkom or Helkom???
After years I’m starting to get calls about my account not being paid!!! I am unemployed and I have not heard from Telkom in years now they’ve handed me over! I’m so sick of the service from this place!!!
0 replies
78 months ago
Hellkom
So from the 14th of January we have been without and landline and today we have no Internet!!! What the **** is wrong with Telkom??? There seems to be a bunch of assholes working there!!!
0 replies
90 months ago
It’s not the ticket number that matters it’s who you know
What terrible service! I’m writing this while waiting at the FNB branch in Queensburgh. So we got here at 1:17 and got our ticket, it’s 1:45pm and people who arrived after us are being assisted, it doesn’t matter the ticket number but if you know the people who work here you will get helped if you don’t well too bad buddy you have to wait and pray for the best. The floaters just help random people not those who have been waiting for help patiently.
1 reply
118 months ago
No Feedback!
<p> So after months of waiting for something i have no feedback on the error from Telkom deducting the wrong account seriously now I've complained on Hellopeter I think its going to be consumer watch on ECR next!!!</p>
1 reply
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)