MH
Magritha H
Active since Jan 2016
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
The National Consumer Act. What a joke.........
I send Land rover to Boost freaks in Roodepoort to replace a sumplug that i purchased from Landrover. my vehicle was taken home to the owner's house with out my permission. The next morning it was raining and the owner bumped my vehicle. they said they will Repair it. this was four years ago. because the vehicle stood for two years before the panel beating was done the vehicles engine rusted internal.. the engine was overhauled but it will not run. after one year the Ombudsman referred the case to the National Consumer Commission. The case was referred to there tracing department because the owner did not reply to there mail. ONE YEAR LATER THE TRACING DEPARTMENT STILL HAS NOT GONE OUT TO MAKE CONTACT WITH THE OWNER. THEY HAVE NOT EVEN TRIED TO PHONE HIM ON HIS CELL. HOW IS THE CONSUMER PROTECTION ACT PROTECTING CONSUMERS????????
0 replies
6 months ago
Shein Online Shopping - Money paid over - 38 days later with no luck getting either my money back or my order
I have been a regular customer of Shein and actually love their products and prices. After ordering I always used by credit card to make a payment but on the evening of 20251017 I placed an order and opted to make an online EFT from my bank. Once the order was placed I chose EFT transfer, the Shein website took me to the portal from where I made the payment and I approved it on my FNB bank profile. There was no details of which bank the Shein payment will be paid over. The next day 20251018 I received an e-mail advising that my order was cancelled seeing payment needs to be made within 4 hours. I immediately rep**** to the mail and provided proof that the payment was processed from my bank - I received a ticket number GAZIMGWFWHFWKDVR, Shein came back to me the same day 18h00 advising all payments on orders need to be paid within 4 hours thus the reason for cancelling the order. At 21h10, I provided the proof from my bank showing the amount if R 1269 which is the same as my order. I also informed them that I made the bank transfer when I placed the order. On 2025-10-19, Shein requested screenshots of the amount charged as well as the Payment ID or reference number. I again forwarded the information requested with a screenshot of the order showing the same amount as the payment. I also asked whether the credit can be loaded on my account seeing that I still want the items ordered. On 2025-10-19 19h13 Shein rep**** that there was no charge on my account therefore I need to take it up with my bank for verification that the charge was made to my account. I visited FNB on 2025-10-23 and they confirmed the payment was processed on 2025-10-18, the Shein account was ABSA therefore the delay in payment. I provided Shein with the ABSA account number 4096758251 which FNB provided, proof of the payment as well as the details of the order was again send to them. I received the same mail again from Shein that no payment was made and they recommend that I sort it out with my bank. An EFT bank transfer can`t be reversed. They also note in the mail that they are committed in resolving the matter promptly. On 20251107 I mailed Shein again with the proof of payment, requesting that they check the bank account provided seeing that the money went off my account. I informed that of my disappointment in the lack of providing feedback and assistance in resolving the matter. On 20251108 Shein again requested a screenshot and the payment reference number. All the details were submitted again on 20251110. On 20251020, I again requested a follow-up threatening to report this to Hello Peter. Shein rep**** on 20251121 that they have reported my concern and are actively following up on it. – new reference GAZTKWLSLV8VBE9. Its been another 4 days and no joy. Its been more than a month since the money was taken off my account but no order or refund. I am utterly disappointed.
0 replies
17 months ago
Vodacom Cancellations - Impossible to get a contract cancelled
I have been with Vodacom for more than 15 years, I had 4 contracts at one stage but only have one number still in use. I have tried to cancel two contracts which has been on month to month. The guys in store informed me in July 2024 to send an phone and get a reference number - no luck with that. I emailed [email protected] on the 2nd of July 2024 and requested them to cancel the two unused numbers - to date I received no reply to the mail or phone call. I again tried twice today to get some result from Vodacom but still have not been able to speak to an agent. How can I get the 2 contracts terminated? In my view Vodacom should credit me from July to date with the monthly amounts paid?
3 replies
65 months ago
Poor after sale service delivery
Our insurance company gave us a credit at New World last year to replace items lost in a flood. The Hisense bar fridge we replaced stopped working on the 12th of January 2021 but is still under warrantee. I contacted New World who referred me to Hisense direct who again informed me they do not replace bar fridges - New World need to give me a credit note. A couple of phone calls later, New World promised to contact Hisense to provide them with the necessary credit note. I waited to hear from them and on the 2nd of February contacted them again, spoke to Lerato who obviously did not know any details, she requested the serial number and a copy of the invoice which I sent through the same day to Werner. Its now already end of the week again with no reply of joy. I have requested them to refund me the money in stead of providing me with a credit instore - I really prefer not to use this store at all in future.
0 replies
88 months ago
Excellent Service
The consultant at Discovery Insure Jose Nelson who handled my claim, took it in his stride to sort our my issue on the access which was loaded on my policy.
1 reply
126 months ago
Unfair claim process
We bought a Samsung 60 Inch TV from House & House which is still under warrantee. Samsung confirmed that the TV needed to be replaced. Maria contacted us and informed us that Samsung do not manufacture the same TV anymore, we need to choose another TV, they will pass a credit for the original R 16999.00. We went to House & Home in December 2015 and the only Samsung 60 inch for sale was marked for R 13999.00. Maria informed us that they have to close our previous account and load all the items again from scratch, our payments will be deducted and the credit processed. When she loaded the TV we chose, she informed us that the TV is on promotion an only R 8999.00. We were quite happy with this. The Manager contacted my husband again in December and told him that we need to buy a TV for the original amount of R 16999.00. I contacted them and queried whether we can take the TV we bought and then choose something else on the floor seeing that they did not have a 60 Inch for the same price. They agreed that we can have the TV we chose, they will process the credit and process the lower amount. When my husband went in to sign, they refuse to charge us the promotion price of R 8999.00.
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)