NM
Nokuthula M
Active since Dec 2015
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
Poor Customer Service
I am writing to formally raise a complaint about the extremely poor customer service I experienced this morning at your Crown Mines furniture liquidation store. I arrived at approximately 08:47 with my mother, expecting to receive assistance as we were the first customers in the store. Unfortunately, this was not the case. Upon entering, we found three staff members (two ladies and one gentleman) engaged in personal conversation and gossip. Despite greeting them, we were completely ignored. No one acknowledged us or offered assistance. We had to call one of the ladies ourselves to ask for the price of a study desk. She appeared unaware of the product, expressed surprise that there was no price, and made minimal effort to assist. She briefly checked her phone, claimed she could not find the item or price online, and did not offer any alternative solutions or guidance. We specifically visited the store to purchase a “ghost” coffee table we had seen advertised on social media. When we asked about it, the same staff member simply responded by asking whether we had checked “the other side” of the store, without offering to assist or accompany us. We proceeded to search the store on our own. Despite there being multiple staff members present and no other customers, no one offered help guidance, or even basic acknowledgement. We were left to navigate the store entirely on our own. At the counter, we approached a male staff member for assistance. Instead of helping, he questioned whether we had already been assisted and then called over the same employee, who again failed to provide any useful information. We were not offered the option to order the item from the warehouse or have it delivered, which would have been the expected level of service. Overall the experience was highly unprofessional. Staff were disengaged inattentive, and more focused on personal conversations than assisting customers. At no point did we feel valued or welcomed. This was extremely disappointing, especially considering we made a deliberate effort to visit your store with the intention of making a purchase. I trust that this matter will be taken seriously and addressed accordingly.
0 replies
1 month ago
Exceptional Service
I visited the store on Friday, 24 April, and I would like to compliment the team at the SouthGate Mall branch. I have two stores closer to me, but I always choose this branch because the service is consistently excellent. From the moment you walk in, you are welcomed with warm smiles, and every visit is a pleasure. The staff always work hard to ensure customers are happy, and I noticed how quickly they keep the queue moving smoothly. A special shoutout to Lungelo, Maria, Koketso not sure of the name however it starts with a K and the rest of the ladies in the store. I truly appreciate your kindness, professionalism, and amazing work ethic. Please keep up the great work and continue giving customers world-class service.
0 replies
3 months ago
LePhonic the grill king
I placed an order via WhatsApp for a burger, chips, salad, and wings. My order arrived in less than 30 minutes, which seemed fine at first. However, when I received the food, it was cold. The burger bun was soaking wet, the patties were dry, and the wings were undercooked. The portion of chips was very small (about 8 pieces) and they were also dry. It honestly looked like the food had been reheated because I was the last customer. When I reported the issue, I was given an excuse that there was no electricity. I felt very disappointed because I paid for a proper meal but received poor-quality food. I was also told that someone would follow up with me the next day, but no one has contacted me to this day. I feel like my money was taken without proper service. I would appreciate it if this matter could be addressed and resolved as soon as possible.
0 replies
5 months ago
Ongoing issues Diepkloof Square ASAP
Dear Pick n Pay ASAP Customer Care Team, I am writing to formally lodge a complaint regarding my most recent Pick n Pay ASAP order #4003741000 in Diepkloof Square as well as ongoing issues that I have repeatedly experienced with this service. My latest order arrived with damaged items, including melted ice cream. Additionally, my selected alternatives were completely ignored, which caused me to miss out on specials that influenced my purchasing decision. This is extremely disappointing. Unfortunately, this is not the first time I have raised concerns. I have previously complained about shoppers incorrectly marking items as out of stock and delivering short-dated products. Approximately six months ago, I escalated these issues to a store manager, who assured me that the service would improve. Based on that assurance, I later decided to give the service another chance by changing stores. Regrettably, today’s experience was worse than expected. While tracking my order, I noticed that the driver was delayed and remained outside the centre for an extended period. Upon delivery, there was no greeting or acknowledgment. The overall experience reflected poor service and a lack of professionalism. In addition to the above, I am still waiting for refunds that have not been processed. This includes an outstanding refund of R7 from October, as well as other more recent refunds that remain unresolved. The consistent nature of these issues is unacceptable and has caused significant inconvenience. I request: - Immediate feedback regarding the damaged items and ignored alternatives - Confirmation and processing of all outstanding refunds - An explanation of why these service issues persist despite previous escalations I would appreciate this matter being treated with urgency and seriousness. I look forward to your prompt response and a clear resolution.
1 reply
5 months ago
Exceptional Service
I would like to express my sincere appreciation for the excellent service I have consistently received from Rufaro Garments in Randburg, especially from the lady Sabina. I have been purchasing school uniforms from your store for the past two years, and Sabina has always been exceptionally helpful and professional. Her advice is always spot-on, and I truly rely on her guidance whenever I am in the store. She consistently assists me in choosing the correct sizes for my daughter, and thanks to her, I have never been disappointed. Sabina’s willingness to help, her patience, and her positive attitude toward customers truly stand out. I have personally witnessed how well she treats not only me but other customers as well. She is a great asset to your company and represents your brand with excellence. I would also like to commend the store on its fast and efficient service overall. Please keep up the great work, and kudos to Sabina for the outstanding service she continues to provide. She should definitely be appreciated and retained.
0 replies
5 months ago
Exceptional Service
I would like to take a moment to compliment one of your customer service agents at hungry lion customer service. I have made two complaints about the same store within a short space of time, and on both occasions, my complaints were handled by this particular lady YONWABA KATISE I would like to commend her for the outstanding service she consistently provides. Even during moments when I was frustrated and spoke at length, she remained calm, professional, and respectful. She is an excellent listener, never raises her voice, and always handles situations with patience and understanding. Her attitude has always been positive, and she truly knows how to deal with customers, even in challenging situations. I believe she is doing a great job and deserves recognition for her professionalism and dedication. Please extend my appreciation and kudos to her.
0 replies
5 months ago
Poor service and mismanagement at Hungry Lion Dlamini Junction
I am writing to formally lodge a complaint regarding my experience at your DLAMINI JUNCTION store on the 15th.Order 28186 at 10:03am. Upon receiving my order, I noticed an issue with the Dunked Wings I had purchased. Out of the wings provided, two were extremely small, noticeably smaller than standard size and completely inconsistent with what customers expect. The size was unacceptable and did not represent value for money. I immediately raised this concern in store and requested assistance from the manager on duty(Jullie) Unfortunately, the manager was dismissive and unprofessional. She simply looked at the wings and stated that “this is the only meat we have” and “these are flats”, without offering any apology, explanation, or willingness to assist. My concern was brushed off entirely. This is not the first time I have experienced poor service at this store — it is the second complaint. I returned this time only to give the store the benefit of the doubt and a final chance. Sadly, there has been no improvement in customer service or attitude. The lack of professionalism, empathy, and accountability from management is deeply disappointing. As a customer who makes the effort to travel to this location, I find it unacceptable to be treated in such a dismissive manner. No customer deserves to feel ignored or disrespected when raising a valid concern. Due to this repeated negative experience, I will no longer be supporting or visiting this store. I hope management takes this feedback seriously and addresses the ongoing service issues at the Dlamini Junction branch. I look forward to your response.
1 reply
8 months ago
Complaint About Unprofessional Conduct by Manager at Pick n Pay Clothing – Southgate Mall
I am writing to express my deep disappointment and concern regarding the poor service and unprofessional behavior I experienced at your Pick n Pay Clothing store in Southgate Mall on 1 October 2025. While shopping, I took a few clothing items to the fitting room area. As I was waiting, I noticed a man checking the fitting rooms. I later found out that he was the store manager (Russel). He appeared to be busy and did not acknowledge me when I was waiting in line. When I proceeded to use an available fitting room, he suddenly questioned and scolded me for not asking permission, even though I had already informed him that I wanted to fit my items. He spoke to me in a rude and dismissive manner, repeatedly accusing me of being in the “wrong fitting room” and implying that I had not followed procedure, despite me taking a fitting room tag. His tone and attitude were uncalled for and made me feel humiliated — even my six-year-old daughter noticed how rude he was. When I later went to pay (after spending over R1,000), the same manager continued to stare at me as if I had done something wrong, which made me feel extremely uncomfortable and unsafe. I have always enjoyed shopping at Pick n Pay Clothing, but this experience has left me very disappointed and reluctant to return. I believe that customers deserve to be treated with respect and courtesy, especially by management. I kindly request that this matter be investigated and that appropriate action be taken. I would also appreciate feedback on the outcome of this complaint. Thank you for your attention to this matter.
3 replies
9 months ago
Horrible Experience
25/08/2025 at 18:10 I placed an order for a chicken triple decker on Uber Eats the pizza arrived damaged the presentation was not upto the debonairs standard it was not even edible the chicken looked like mince I'm really dissapointed at the person who was preparing the pizza 🙃 as I was ordering the kids they couldn't even finish the pizza all my money gone to waste.Had to place a new order today just to make it up to the kids at a different store the pizza I received was the best compare to what I saw yesterday I've never seen such an unattractive pizza was just disgusted just by look at the pizza.Can the kitchen staff prepare food as if they doing it for their own families please.It was my 1st ordering at Debonairs EYETHU SHOPPING CENTRE MOFOLO.and my experience was unpleasant never again.I have attached pictures on my reviews but I noticed they never respond on customers Google reviews they really need to up their game and change their ways.
0 replies
11 months ago
Exceptional and Memorable Service
Today I decided to take my daughter to Wild Spear Spur as she loves the playground and everything was exceptional, from the kids meal to the attentive service and inviting atmosphere. My daughter thoroughly enjoyed her playtime.I would love to thank SAM and KB(KARABO) the waiters who were incredibly attentive and empathetic.The manager MPILO made our experience extra special by resolving an issue I had promptly. The staff was so welcoming and accommodating. They went above and beyond to ensure we had a great time. The service was impeccable. The staff anticipated our needs.
0 replies
Review Distribution
5 Star
10 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (3.3333333333333335%)
2 Star
0 (0%)
1 Star
19 (63.333333333333336%)