Fashion Fusion
Unclaimed Business
|1.5|17 Reviews (last 12 months)|This business does not respond to reviews
Fashion Fusion
Unclaimed Business
|1.5
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fashion Fusion presents a sharply divided customer experience. In-store shoppers at branches like SouthGate Mall consistently mention warm welcomes, professional staff, and standout individuals who go above and beyond to resolve issues. However, a recurring theme is severe frustration with the online store and refund processes, with customers describing missing items, wrong sizes, unprocessed refunds, and unresponsive head office communication. Payment-related disputes involving Pay Just Now and Payflex also surface repeatedly, leaving some customers feeling embarrassed and ignored after escalation attempts.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.5|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 11:55
Unacceptable staff behaviour
I was at fashion fashion on 2026-05-15 in the morning and was looking to buy coats tracksuit and the stuff checked on the system, the size I was looking for found on the system but they kept me there busy asking each other who kept it for themselves I doubt this is acceptable for staff to keep stock to buy it later when I have the money to buy it immediately I would appreciate if the concerned store can be addressed to stop this practice
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Anonymous
1 reviews | Active since Jan 2020
15 May 2026, 11:55
Unacceptable staff behaviour
I was at fashion fashion on 2026-05-15 in the morning and was looking to buy coats tracksuit and the stuff checked on the system, the size I was looking for found on the system but they kept me there busy asking each other who kept it for themselves I doubt this is acceptable for staff to keep stock to buy it later when I have the money to buy it immediately I would appreciate if the concerned store can be addressed to stop this practice
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:23
Disappointed with fashion Fussion
I visited your store to purchase clothing, but I was charged for items that I did not take home. This is very disappointing, and I would like this issue to be resolved as soon as possible. Please arrange a refund for the incorrect charges.
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Anonymous
1 reviews | Active since Jan 2020
4 May 2026, 06:23
Disappointed with fashion Fussion
I visited your store to purchase clothing, but I was charged for items that I did not take home. This is very disappointing, and I would like this issue to be resolved as soon as possible. Please arrange a refund for the incorrect charges.
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Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 13:24
Exceptional Service
I visited the store on Friday, 24 April, and I would like to compliment the team at the SouthGate Mall branch. I have two stores closer to me, but I always choose this branch because the service is consistently excellent. From the moment you walk in, you are welcomed with warm smiles, and every visit is a pleasure. The staff always work hard to ensure customers are happy, and I noticed how quickly they keep the queue moving smoothly. A special shoutout to Lungelo, Maria, Koketso not sure of the name however it starts with a K and the rest of the ladies in the store. I truly appreciate your kindness, professionalism, and amazing work ethic. Please keep up the great work and continue giving customers world-class service.
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Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 13:24
Exceptional Service
I visited the store on Friday, 24 April, and I would like to compliment the team at the SouthGate Mall branch. I have two stores closer to me, but I always choose this branch because the service is consistently excellent. From the moment you walk in, you are welcomed with warm smiles, and every visit is a pleasure. The staff always work hard to ensure customers are happy, and I noticed how quickly they keep the queue moving smoothly. A special shoutout to Lungelo, Maria, Koketso not sure of the name however it starts with a K and the rest of the ladies in the store. I truly appreciate your kindness, professionalism, and amazing work ethic. Please keep up the great work and continue giving customers world-class service.
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 08:57
Embarrassing moment with poor service
What an embarrassment moment with the poor service I had to experience 😞 so yesterday I was at Fashion Fusion at Maponya Mall looking forward taking out my lay-buy, so seeing that tht store is in partnership with Pay Just Now I wanted to use my Pay Just Now to take out my lay-buy bt wow the store manager/cashier not to sure wats her position told me I cannot use my Pay Just Now the 12 month option which they call it Pay Strecth, she told me I need to use the 3 months option so I want to find how can she tell me what option to use, next thing shes telling me I wont get the clothing they dont use the 12 months option that clearly makes no sense in hell to me I need this matter to be resolved hence I was so embarrassed infront of my kids this service was really uncalled for.... I called the Head office this morning regarding this query spoke to Layah and told me she will get back to me awaiting for the call till now
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 08:57
Embarrassing moment with poor service
What an embarrassment moment with the poor service I had to experience 😞 so yesterday I was at Fashion Fusion at Maponya Mall looking forward taking out my lay-buy, so seeing that tht store is in partnership with Pay Just Now I wanted to use my Pay Just Now to take out my lay-buy bt wow the store manager/cashier not to sure wats her position told me I cannot use my Pay Just Now the 12 month option which they call it Pay Strecth, she told me I need to use the 3 months option so I want to find how can she tell me what option to use, next thing shes telling me I wont get the clothing they dont use the 12 months option that clearly makes no sense in hell to me I need this matter to be resolved hence I was so embarrassed infront of my kids this service was really uncalled for.... I called the Head office this morning regarding this query spoke to Layah and told me she will get back to me awaiting for the call till now
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 15:55
Excellent Service from Zoleka – Fashion Fusion Southgate
I would like to compliment Zoleka from Fashion Fusion at Southgate for her outstanding service. I had placed an order using the “Pay Just Now” payment option and later returned some of the items. While waiting for my refund, Zoleka went above and beyond by constantly following up on the process until my money was successfully paid back today. Her professionalism, kindness, and dedication truly stood out. It’s rare to find such committed customer service these days. Thank you, Zoleka, for your excellent assistance, you made the whole experience stress-free and pleasant!
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 15:55
Excellent Service from Zoleka – Fashion Fusion Southgate
I would like to compliment Zoleka from Fashion Fusion at Southgate for her outstanding service. I had placed an order using the “Pay Just Now” payment option and later returned some of the items. While waiting for my refund, Zoleka went above and beyond by constantly following up on the process until my money was successfully paid back today. Her professionalism, kindness, and dedication truly stood out. It’s rare to find such committed customer service these days. Thank you, Zoleka, for your excellent assistance, you made the whole experience stress-free and pleasant!
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 10:00
Refund not received
Went to Mapnaya Mall Fashion Fusion on 05.10.2025 to buy some items. I paid with my card and was told that the transaction failed on their side but the money went out from my account. They then said I must pay again and the 1st transaction will be refunded back into my account. Till to date I haven't received the refund. I'm at the store again for the 3rd time today and they're telling me that they're still investigating.
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 10:00
Refund not received
Went to Mapnaya Mall Fashion Fusion on 05.10.2025 to buy some items. I paid with my card and was told that the transaction failed on their side but the money went out from my account. They then said I must pay again and the 1st transaction will be refunded back into my account. Till to date I haven't received the refund. I'm at the store again for the 3rd time today and they're telling me that they're still investigating.
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2025, 04:59
Return Request #16018
On the 26th of September I received my online order, unfortunately 2 dresses didn't fit me well. I then requested a return order on the 1st of October till now I haven't gotten any reply from them. I will never ever buy online at Fashion Fushion
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2025, 04:59
Return Request #16018
On the 26th of September I received my online order, unfortunately 2 dresses didn't fit me well. I then requested a return order on the 1st of October till now I haven't gotten any reply from them. I will never ever buy online at Fashion Fushion
0
Replies (0)