KL
kay L
Active since Dec 2015
10
Reviews
0
Industries
Reviews
10 reviews54 months ago
Disappointed with service towards public business man
Good day Again a year where i have to express the poorness of service and business rendered to the public from such a big company. Since my dad Mr Spel has been in the taxi industry we have been doing business with SA Taxi Finance and almost every second year we must have problems with them. The time the Pandemic started they advise owners to make arrangements according payments as they know in what state the business will be but still every month they demand full payment from my dad ......the vehicle was involved in an accident on 28th November and now they caller Mr Spel and advise that they instructed FR panel beaters not to release the vehicle once done as he needs to make payment arrangements (again and there is already arrange that he pays half of the installment every month) with the legal department Mr Khumalo. I am gone be honest as i am very disappointed in the service delivered and received, if this is how they deal with their customers who brings business their way they can have their vehicle but also take not that Mr Spel will not be liable for any payment as that vehicle is his only source of income and SA Taxi decided to take the vehicle back inwhich i dont think that is what is on the contract once business starts.
1 reply
59 months ago
Good day, i am so upset and angry with this company and personally think it needs to be closed down. About a month back i had a complaint about being billed inadvance and that was not the agreement on the sign up day and to my suprised was told they can't
Ripped off company
0 replies
60 months ago
Unsatisfied customer service
Good day Please note to whom it may concern i am one of your clients and i received my invoice on which i was billed for two months. I inquired with your call centre and was told that we get billed inadvance which on sign up was told billing is on a monthly basis nothing more and now i must just except the invoice on which i did not budged. NB: please note i am only going to pay what was agreed on the time i signed up and will continue paying on a monthly billed basis. Assistance highly appreciated Regards Mk Lewis And my sister have the same problem look at the response from Hilton Finance department [07/01, 17:29] Jackie: *Faiza*: his final words was that you are liable for payment he was just being lenient [07/01, 17:29] Jackie: So he recons he was doing me a favor... That's odd coz frm where I'm standing I'm paying for services rendered and agreed upon and I'm the client at the end of the day so he does not do ne any favors .. they need to sort out their billing issues .. this meen that every month I'll be suspended from 1st to 26th than pay double for 6 days services and be suspended again . This is not on at all ... They can ma come get their router and disconnect their fiber, I'll get another service provider who can meet my needs and debit at my convenience cuz this is day-light robbery...so much for client services ?
0 replies
64 months ago
Unfair, disappointed customer
Good day I am really tired, upset and loosing hope in such a big company as Sa taxi. I am writing the review on behalf of Mr Spel, he has a taxi with SA taxi and since he got the taxi things was fine untill the pendamic started. We all know that during the pendamic there was a relief given to all customers or let's say most customers. Mr Spel was given an option to pay R6000 every month as the business was going slow and when we moved to level 3 they decided that he must pay R2000 every week as to try an cover the arears caused due to the pendamic. Today we received a combined summons which I truly and honestly think is unfair towards a customer that was given an option to make certain arrangements to payments im which he did not skip as arranged. I believe Mr Spel as a customer's needs to be assisted fairly on this matter . I would appreciate a manager to contact him regarding the matter 0607498642 or 0618689577 Regards Mk lewis
0 replies
65 months ago
Disappointed and hurt as a human being
Good day I am very upset and hurt in the process as well. As a citizen and human being I know and are aware that due to this current pendamic that we as a land is facing a lot has gone wrong and most of us lost our jobs. Knowing that we also have debt to pay I would like to know is it right as a debt collecting company as Easton berry attorney that their agents must call us more than once a day and are they allowed to force us to pay monies as we explain that we unemployed and as a single mother I don't even know where the next plate for my kids will come from they forcing me to pay or otherwise legal action will proceed. I am really disappointed and truly hurt that this kind of service must be rendered in this time that we facing
1 reply
66 months ago
Upset customer due to rude customer service
Good day Hope all is well and it is sad to start of the new year with such bad experience from the collection team at SA Taxi, I am writing this on behalf of my dad Mr Spel 501118 which received a call this morning from a very "rude" collection agent . We are aware that his account is in arrears but due to the situation we as a country is facing there was some adjustments made to the payment methods and grace periods was given , and in the same time we tried to at least pay towards the account even if it was not what was required on the monthly basis. I would appreciate it if the agents can place themselves in the position of the owners that needs to pay their accounts based on the regulations set due to the pandemic we facing and unable to work as normal. I believe if there was no payment received we would understand that urgent arrangements can be made but we paying every time half of the instalment and still get rude collection agent attitude against a elderly person. NB:would appreciate if a team leader or manager can address the matter . Regards
1 reply
89 months ago
Bad customer service
Good day, I would like to just bring this under your attention. I logged a complaint with the Ombuds CIO ********** 9302 and i understand we were at the end of the year but on the 10-01-2019 i requested feedback from Sadhia Khan and she advised that they still awaiting feedback from Edcon. Today on the 31st i still have not received any feedback in which i believe is bad customer service that i also have to every time request feedback. NB: please advise if this is the kind of treatment customers are suppose to receive from such a big company as Experian Regards ML
0 replies
102 months ago
bad customer service and forcing of privacy
Good day, I am very upset with a phone call received where private and confidential information was basically forced out of me and in the process was also demanded to make arrangements that i as the client advised don't want to commit myself to and wont be able to keep to my promise. Couple of minutes later i received the following : Good day Maggie, Dispute numerous counts of trying to get hold of you this is the last resort of trying to get hold of you, I called you and claimed to be unemployed and we have records of your all your employment including all the loan that you have been taking. So arrange debit order payment with us to avoid legal action. Kind regards Musa Mlangeni Credit Controller In which i believe that is also my privacy and i did not recall advising anyone that i am unemployed. NB: please if this is the kind of service delivery the clients receive i am very disappointed Regards MK
1 reply
127 months ago
petetic service
Good day, <br> <br> I was selling my property and the above conveyancing company was used for the tranfer of the bond. Bond was registered on the 7th and a process I believe that is suppose to take about a day for any refund paid out from the bank is taking a whole 5days in total and still no money has been paid towards me.I have heard so many good service reports for the above but this is petetic and it is definitely changing the views for the fact that everytime we try and contact the person that deals with the payment they advise \she is not yet at the office or has left for the day"<br> <br> Hope the management team takes this very serious <br> <br> Regards <br> Mk lewis """
0 replies
128 months ago
bad customer service
Good day,<br> I am a customer of the above mentioned company and one of the employees named Manzi called in connection with my account, he is very rude from the start of the call and hence advised that the customer has no say on Anything concerning the account. I believe that the account has been handed to the attorneys and I have not even received one correspondence from the attorneys. I speak under correction that only if the account does not get paid it can be handed over but I pay the account every month without fail only not the full required amount. <br> <br> Lastly I really feel that as a customer I have the right to be contacted by a person that has been trained to work with customers and hope the SA taxi finance will take this matter very serious .<br> <br> Regards <br> Mr/Mrs Spel
3 replies
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3 Star
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2 Star
2 (20%)
1 Star
8 (80%)