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SUE C
Active since Oct 2015
71
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Reviews
71 reviews1 month ago
Don’t Shop At MTN Mooirivier Junction Potchefstroom!!!
I had an extremely frustrating experience at the MTN Mooirivier Junction. (Potchefstroom) After being referred there by MTN technical support on the 16th April , I waited 45 minutes for assistance. The consultant, Sello, then misled me over several days, until the 21st April, repeatedly telling me my application was processed and ready; when in fact nothing had been done at all. I was given multiple excuses (stock delays, system issues, colleague availability), only to later find out from a different branch manager that my application had never even been loaded. This caused unnecessary delays and inconvenience and reflects very poorly on customer service standards. That said, the service I later received from Zweli (manager) and Chanelle at MTN Mooirivier Mall was excellent; they handled the situation professionally and restarted the process correctly. MTN seriously needs to address accountability at staff level. Customers should not have to chase or be misled just to get basic service.
0 replies
2 months ago
ABSA doesn’t respect clients
ABSA refuses to remove my number from their database. They continuously calling me to set up a Debi Check for my ABSA Credit Card. I do not use the card and I do not want to set up a Debi check, they refuse to accept this. I’ve closed 3 ABSA accounts already, will continue to close the other 2 today. Cannot deal with these people any longer.
1 reply
2 months ago
R1100.00 per month for a WiFi package that doesn’t work. Managers / Supervisors refuse to make contact from 31 March
I’ve called in several times for a manager / supervisor to make contact with me. I’ve been told the matter needs to be escalated and I cannot be put through and I’ll receive a call from the relevant person. This is ongoing for 3 consecutive weeks! Paying R1100.00 per month for normal internet (not even fibre) and I don’t have a connection. Router needs to be synchronised while on a call with MTN at least once per day for everything to work. All they say is take out the sim, wipe it off and put it back into the router.
0 replies
6 months ago
Manager never available
I am extremely disappointed with the service at CTM Klerksdorp. I have called the store multiple times requesting to speak to the manager, yet every single time I am told he is “too busy” to take my call. Not once has he returned my call, despite numerous messages. This level of service is unacceptable for a company of CTM’s size. Customers deserve basic courtesy and feedback, especially after making repeated attempts.
1 reply
12 months ago
Theo Eiendomme – Non-payment, Poor Conduct & Unprofessionalism
Theo Eiendomme – Non-payment, Poor Conduct & Unprofessionalism Agent: Liezl Granzier & Tash Volschenk My property officially registered on 30 May 2025. Despite this, the agent Liezl Granzier never contacted me post-registration. I had to reach out myself on 4 June, sending all FICA and banking documents. I requested the June rent to be paid by 6 June. No response was received. Follow-up emails were ignored. When I called, Liezl twice hung up. Only after multiple attempts did she respond on 11 June, stating she had sent a new lease to the tenant (which I never authorised). I made it clear that no new lease or mandate would be signed, because due to law principle “huur gaat voor koop” applies and that I would honour the agent’s commission until 31 December 2025. Still no rent has been paid out for June. (20June) I requested a copy of the signed rental mandate authorising Theo Eiendomme to act on the previous owner’s behalf. To date, none has been provided—raising serious legal concerns about whether they were even authorised to manage the unit. Matters worsened when I called the office on 13 June and spoke with “Tash” (the principals sister) She was rude, hung up the call and told me not to contact her offices again and also falsely cited POPIA to deny me access to my own tenant’s details. Minutes later, she emailed my transferring attorneys and unilaterally terminated the mandate—without ever providing proof of a valid mandate to begin with. I am an experienced landlord with over 15 years in the property sector. This was by far the most unprofessional experience I’ve encountered. To this day: • No June rent has been paid. • No signed mandate has been provided. • No apology or attempt at resolution has been received. I’ve appointed my own attorney and will no longer be engaging with Theo Eiendomme. I hope this review warns others: if you are a property owner, especially one registering a new title, think twice before trusting Theo Eiendomme to manage your investment.
0 replies
12 months ago
Shockingly Poor Business Banking Service – ABSA Mooirivier Potch
I decided to open new business accounts with ABSA under my registered company and contacted the Mooirivier Potchefstroom branch on 29 May. I was referred to Pelo Kole, a business banker. After calling her twice and sending an SMS, she finally returned my call and very bluntly told me she was too busy to assist and that I should “use another banker.” Unacceptable and unprofessional. I reported this to the branch, and they apologised and gave me another contact, Laome. I sent all required documents to Laome on 29 May, and met her in person on 3 June. Despite this, my accounts dragged on without progress. On 9 June, I followed up and was told Laome was “feeling under the weather” and had taken time off — no courtesy communication, no continuity. By 12 June, I had to escalate the issue to Sidney Khotseng, a manager . Even while out of office, Sidney showed what real customer service looks like and stepped in to assist. Within minutes, one account was activated, and I received the second one shortly after — though even then, the wrong account type had initially been opened. Sidney advised that I should reconnect with Pelo since she’d now be the right person to assist going forward. On 17 June, I called Pelo to explain the full background. She told me to email her, which I did — only for her to immediately forward the email back to Laome, once again passing me around instead of taking responsibility. From the very first day (29 May), Pelo has shown zero interest in assisting me. She passed me off then, and now again, despite a manager’s instruction. I even sent her a direct email asking what her issue is — no reply. This is not just poor service — it is dismissive, unaccountable behaviour from business bankers who are supposed to enable entrepreneurs, not frustrate them. If not for Sidney, I would likely still be without account numbers, however is am still without working app services. ABSA: You need to seriously assess how you assign business bankers. If Pelo and Laome are unwilling or unable to assist clients with basic efficiency and professionalism, then they are not fit to represent your business banking division.
2 replies
13 months ago
Online ordered are not prioritised
There has been a significant change in the deliveries from this store. I have placed my order on the 15th May, today is the 20th and I still have not received my order. They use ARAMEX and unfortunately cannot provide me with an estimated delivery date. On the very same day I placed an order from istore which uses RAM And my order from RAM was delivered on 19 May. Incredible connections tracking platform is down most of the time and if you send an email asking for an estimate delivery date the response is the order was shipped .
0 replies
13 months ago
Avoid Jackal’s Creek Property Management
I strongly advise against using Jackal’s Creek Property for property management. Their service is appalling. Communication is almost non-existent and when you do manage to reach someone, you’re met with empty promises and no follow-through. Rental payments are consistently delayed — rent that is due on the 1st of the month was only paid to me on the 19th. This, despite the fact that they charge a hefty once-off placement fee at the start of the lease and deduct a high monthly commission fee for managing the property. What exactly am I paying for when they cannot even perform the most basic task of paying rent on time? The person responsible for payouts refuses to take calls, her secretary is unprofessional and invasive — demanding unnecessary personal details like where you are calling from, even after you’ve given your full name, unit number and contact number. To make matters worse, the director of the company is completely disengaged and offers no assistance whatsoever when issues are escalated. This has been a frustrating and unacceptable experience. Jackal’s Creek Property is not a company I would recommend. My attorney had to intervene, to resolve matters.
0 replies
15 months ago
Be careful when shopping
Formal Complaint – Misleading Advertising and *****ulent Product Substitution Takealot and Appetite SA, I am writing to formally lodge a complaint regarding a *****ulent and ********* transaction involving my recent purchase of the Deluxe Pap Maker from Takealot, supp**** by Appetite SA. Issue Summary I specifically purchased the Deluxe Pap Maker, as advertised on Takealot, believing I was paying for a superior product. However, upon receipt, I discovered that instead of the Deluxe version, an Original Pap Maker was deceptively placed inside the Deluxe packaging. This is a clear case of false advertising and product misrepresentation, which violates consumer rights and ethical business practices. Takealot & Appetite SA’s ********* Response When I reported this issue, instead of honoring my purchase by replacing the incorrect item with the actual Deluxe Pap Maker that I paid for, Takealot and Appetite SA have unilaterally decided to refund me, essentially dismissing my rightful claim. This response is completely unacceptable because: • I purchased the Deluxe version, not the Original version that was falsely packaged. • A refund does not correct the fact that I was misled into purchasing a falsely advertised product. • This sets a dangerous precedent where sellers can mislead customers, then simply offer refunds instead of rectifying the situation. My Demands: 1. Immediate Replacement – I demand that you replace the incorrect product with the actual Deluxe Pap Maker, as per the original purchase. 2. Accountability & Investigation – I expect a formal investigation into this misleading practice and an explanation of how a different product was placed into a Deluxe box. If this issue is not resolved to my satisfaction, I will escalate my complaint further: • Consumer Protection Authorities – I will report this case to the relevant regulatory bodies for false advertising and *****ulent substitution of goods. • Legal Action – If necessary, I will seek legal counsel regarding my rights under consumer protection laws. This is an urgent matter, and I expect a formal response within 7 business days, confirming that you will provide the correct product as initially purchased. I hope to resolve this matter amicably, but I will not accept ********* practices that mislead customers. Takealot | Return Credited | MRRN-859V6-7QG7 | APPETITE Automatic Pap Maker Deluxe
0 replies
15 months ago
Be very careful when buying from Appetite and Takealot
Formal Complaint – Misleading Advertising and *****ulent Product Substitution Takealot and Appetite SA, I am writing to formally lodge a complaint regarding a *****ulent and ********* transaction involving my recent purchase of the Deluxe Pap Maker from Takealot, supp**** by Appetite SA. Issue Summary I specifically purchased the Deluxe Pap Maker, as advertised on Takealot, believing I was paying for a superior product. However, upon receipt, I discovered that instead of the Deluxe version, an Original Pap Maker was deceptively placed inside the Deluxe packaging. This is a clear case of false advertising and product misrepresentation, which violates consumer rights and ethical business practices. Takealot & Appetite SA’s ********* Response When I reported this issue, instead of honoring my purchase by replacing the incorrect item with the actual Deluxe Pap Maker that I paid for, Takealot and Appetite SA have unilaterally decided to refund me, essentially dismissing my rightful claim. This response is completely unacceptable because: • I purchased the Deluxe version, not the Original version that was falsely packaged. • A refund does not correct the fact that I was misled into purchasing a falsely advertised product. • This sets a dangerous precedent where sellers can mislead customers, then simply offer refunds instead of rectifying the situation. My Demands: 1. Immediate Replacement – I demand that you replace the incorrect product with the actual Deluxe Pap Maker, as per the original purchase. 2. Accountability & Investigation – I expect a formal investigation into this misleading practice and an explanation of how a different product was placed into a Deluxe box. If this issue is not resolved to my satisfaction, I will escalate my complaint further: • Consumer Protection Authorities – I will report this case to the relevant regulatory bodies for false advertising and *****ulent substitution of goods. • Legal Action – If necessary, I will seek legal counsel regarding my rights under consumer protection laws. This is an urgent matter, and I expect a formal response within 7 business days, confirming that you will provide the correct product as initially purchased. I hope to resolve this matter amicably, but I will not accept ********* practices that mislead customers. Takealot | Return Credited | MRRN-859V6-7QG7 | APPETITE Automatic Pap Maker Deluxe
0 replies
Review Distribution
5 Star
13 (18.309859154929576%)
4 Star
0 (0%)
3 Star
1 (1.408450704225352%)
2 Star
0 (0%)
1 Star
57 (80.28169014084507%)