Based on recent customer reviews, CTM delivers a strongly polarised customer experience. In-store staff are frequently praised by name for exceptional friendliness, patience, and product knowledge, particularly at branches like Alberton, East London, and Ballito. However, CTM's online ordering, delivery reliability, and returns and refund processes attract persistent and severe criticism, with customers reporting weeks-long delays, broken promises, and a lack of accountability.
Top Strengths:
- •Staff & In-Store Service: Customers consistently praise individual staff members by name for going above and beyond. Branches like Alberton, East London, Ballito, and Pinetown are repeatedly highlighted for friendly, knowledgeable, and patient service.
Replied to 7% of negative reviews
Typically takes less than 17h 22m to reply
TrustIndex
3.8
Score
Ranking
#893
in Construction & Hardware
Avg Reply
137
Hours
NPS Score
-55
Recommended: Unlikely
Replied to 7% of negative reviews
Typically takes less than 17h 22m to reply
Apr '25 - Mar '26
Recent reviews (223)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Hi there! I was extremely happy with the service Masithembe (CTM East London) provided for me today
Hi there! I was extremely happy with the service Masithembe (CTM East London) provided for me today. He was attentive, polite and very informative. I would 100% recommend working with him in future. Thank you !
1 reviews | Active since Jan 2020
Hi there! I was extremely happy with the service Masithembe (CTM East London) provided for me today
Hi there! I was extremely happy with the service Masithembe (CTM East London) provided for me today. He was attentive, polite and very informative. I would 100% recommend working with him in future. Thank you !

