NM
Nompumelelo M
Active since Sep 2015
12
Reviews
0
Industries
Reviews
12 reviews44 months ago
Great customer service at Self Stor-Age Durban City
I am renting a storage unit at Stor-age Durban City . I was assisted by Charles in securing a space over the phone and I must say the experience was amazingly pleasant. I was able to finalise my contract and secure space with such ease. Wandile, Fana and Mhlengi at the office were extremely helpful and catered to my requirements. It is so refreshing to deal with such a professional team of people. Keep it up.
1 reply
58 months ago
Disappointing service
I have never experienced such terrible service from a bank before. I went to Capitec Bank Pavilion Branch in Durban. I got to the bank over an hour before closing time, I waited in seemingly non moving que. Then I was told they may not be able to assist me because of time and they offered me an appointment, i insisted on waiting and was then told there is a problem with the system and was to come back the next day. U tried to pleade my case stating that i do stay over 120km away and this was the second branch i was trying. That too didn't help as they then changed the story to say its late they cant help. This is so disappointing to think i have waisted my time waiting in line to be told its late.
1 reply
81 months ago
Horrible Service and Untruthfullness
On the 2nd of October I took my car into Technostar for repairs (minor) at the front. Upon dropping the car the gentlemen who was assisting me informed me that I would later be contacted by my service advisor who would share with me a checklist on the inspection of the car after it was cleaned. This did not happen. I received no communication at all from the body shop until i phoned in on te 4th October. I was then advised by the lady that picked up the phone that my service advisor is Roseanne Maharaj. I spoke to her and expressed my dissatisfaction and disappointment at the service I had received. She then told me that there was additional requirements in terms of parts to be bought and this has been requested from the insurer/ assessor. The next communication I received was an automated email and sms stating that my car was at Assembly stage 4/5. Again i phoned, as at this time I had understood that customer service/ courtesy/ communication does not exist for this company. I asked if the additional parts were authorised, she did not know. She later informed me it was authorised telephonically between the assessor Sandy and workshop people. When I spoke with Roseanne on Thursday the 10th she informed me that my car would be ready for pick up either on Friday or latest Saturday. I received no communication from her on Friday and neither did I on Saturday. I phone in as I was unable to move or plan my day much knowing I would be called to fetch my car anytime. I phone in was told she was off, I was promised 3 call backs and no call came through. I eventually asked to speak to a service Manager, Brian who promised me this would be sorted out and apologised. I throught this was it, thought i was done with bad service little did i know that i was still going to be lied to. I was told to pick up the car on Monday, 14 Oct. When I got there Roseanne was still busy with someone and i had a chat with Brian who told me this is not how they do things and apologized. We inspected the car and obviously could not tell me much as we had to wait for Roseanne who later called us to her desk to sign a document receiving the car. I refused to sign before inspecting the car. When we got to the car I asked her what was replaced and what was repaired, the first thing she told me was replaced was the headlight which was a blatant lie because the scratch the car had came in with was still visible for a child to see. The paint work close to this light was poor as well. We raised this her and she then told us she is just an advisor and does not know what workshop does or does not do. She was now suddenly unsure if parts were replaced. Her and Brian looked for the invoices which could not prove anything. What I find disgusting about this is the lies and poor customer service. Its clear customer service is not what this company is about and at this point i am not sure about body repairs either. after i inquired with the assessor I was informed that yes indeed he authorised for a new head lamp, question that remains unanswered to me is why was it not installed. as if that is not enough, i am now being told that a second hand lamp was authorized and the document i was given by Roseanne had a prize of R27 plus thousand rand, is that how much second hand lights go for these days? It is my view that something bigger and fishy is going on here. If Technostar is in the business of tricking people and lying i think they are doing a horrible job at least be able to cover properly. I am very dissapointed. I would not advise that anyone makes use of their services.
1 reply
81 months ago
Techno {no} Star... horrible service and untruthful
On the 2nd of October I took my car into Technostar for repairs (minor) at the front. Upon dropping the car the gentlemen who was assisting me informed me that I would later be contacted by my service advisor who would share with me a checklist on the inspection of the car after it was cleaned. This did not happen. I received no communication at all from the body shop until i phoned in on te 4th October. I was then advised by the lady that picked up the phone that my service advisor is Roseanne Maharaj. I spoke to her and expressed my dissatisfaction and disappointment at the service I had received. She then told me that there was additional requirements in terms of parts to be bought and this has been requested from the insurer/ assessor. The next communication I received was an automated email and sms stating that my car was at Assembly stage 4/5. Again i phoned, as at this time I had understood that customer service/ courtesy/ communication does not exist for this company. I asked if the additional parts were authorised, she did not know. She later informed me it was authorised telephonically between the assessor Sandy and workshop people. When I spoke with Roseanne on Thursday the 10th she informed me that my car would be ready for pick up either on Friday or latest Saturday. I received no communication from her on Friday and neither did I on Saturday. I phone in as I was unable to move or plan my day much knowing I would be called to fetch my car anytime. I phone in was told she was off, I was promised 3 call backs and no call came through. I eventually asked to speak to a service Manager, Brian who promised me this would be sorted out and apologised. I throught this was it, thought i was done with bad service little did i know that i was still going to be lied to. I was told to pick up the car on Monday, 14 Oct. When I got there Roseanne was still busy with someone and i had a chat with Brian who told me this is not how they do things and apologized. We inspected the car and obviously could not tell me much as we had to wait for Roseanne who later called us to her desk to sign a document receiving the car. I refused to sign before inspecting the car. When we got to the car I asked her what was replaced and what was repaired, the first thing she told me was replaced was the headlight which was a blatant lie because the scratch the car had came in with was still visible for a child to see. The paint work close to this light was poor as well. We raised this her and she then told us she is just an advisor and does not know what workshop does or does not do. She was now suddenly unsure if parts were replaced. Her and Brian looked for the invoices which could not prove anything. What I find disgusting about this is the lies and poor customer service. Its clear customer service is not what this company is about and at this point i am not sure about body repairs either. after i inquired with the assessor I was informed that yes indeed he authorised for a new head lamp, question that remains unanswered to me is why was it not installed. as if that is not enough, i am now being told that a second hand lamp was authorized and the document i was given by Roseanne had a prize of R27 plus thousand rand, is that how much second hand lights go for these days? It is my view that something bigger and fishy is going on here. If Technostar is in the business of tricking people and lying i think they are doing a horrible job at least be able to cover properly. I am very dissapointed. I would not advise that anyone makes use of their services.
0 replies
81 months ago
Thechno[NO]Star.... Bad service and not truthful
On the 2nd of October I took my car into Technostar for repairs (minor) at the front. Upon dropping the car the gentlemen who was assisting me informed me that I would later be contacted by my service advisor who would share with me a checklist on the inspection of the car after it was cleaned. This did not happen. I received no communication at all from the body shop until i phoned in on te 4th October. I was then advised by the lady that picked up the phone that my service advisor is Roseanne Maharaj. I spoke to her and expressed my dissatisfaction and disappointment at the service I had received. She then told me that there was additional requirements in terms of parts to be bought and this has been requested from the insurer/ assessor. The next communication I received was an automated email and sms stating that my car was at Assembly stage 4/5. Again i phoned, as at this time I had understood that customer service/ courtesy/ communication does not exist for this company. I asked if the additional parts were authorised, she did not know. She later informed me it was authorised telephonically between the assessor Sandy and workshop people. When I spoke with Roseanne on Thursday the 10th she informed me that my car would be ready for pick up either on Friday or latest Saturday. I received no communication from her on Friday and neither did I on Saturday. I phone in as I was unable to move or plan my day much knowing I would be called to fetch my car anytime. I phone in was told she was off, I was promised 3 call backs and no call came through. I eventually asked to speak to a service Manager, Brian who promised me this would be sorted out and apologised. I throught this was it, thought i was done with bad service little did i know that i was still going to be lied to. I was told to pick up the car on Monday, 14 Oct. When I got there Roseanne was still busy with someone and i had a chat with Brian who told me this is not how they do things and apologized. We inspected the car and obviously could not tell me much as we had to wait for Roseanne who later called us to her desk to sign a document receiving the car. I refused to sign before inspecting the car. When we got to the car I asked her what was replaced and what was repaired, the first thing she told me was replaced was the headlight which was a blatant lie because the scratch the car had came in with was still visible for a child to see. The paint work close to this light was poor as well. We raised this her and she then told us she is just an advisor and does not know what workshop does or does not do. She was now suddenly unsure if parts were replaced. Her and Brian looked for the invoices which could not prove anything. What I find disgusting about this is the lies and poor customer service. Its clear customer service is not what this company is about and at this point i am not sure about body repairs either. after i inquired with the assessor I was informed that yes indeed he authorised for a new head lamp, question that remains unanswered to me is why was it not installed. as if that is not enough, i am now being told that a second hand lamp was authorized and the document i was given by Roseanne had a prize of R27 plus thousand rand, is that how much second hand lights go for these days? It is my view that something bigger and fishy is going on here. If Technostar is in the business of tricking people and lying i think they are doing a horrible job at least be able to cover properly. I am very dissapointed. I would not advise that anyone makes use of their services.
1 reply
84 months ago
Time Square Florida Road Durban
With so much excitement today for my sister's birthday we decided to go to Time Square Florida Road in Durban. The place is beautiful and new but the service is horrible. Our waiter took his time checking on us even before we placed the order. Eventually when the food came it was the worst tasting food ever. Their ****tails are like mixed squash from school. When we wanted to change our order for food after the waiter took a number of years getting back to us we were told the manager would come back to us as he/she was still busy with something. This also took a migthy long time. Even though the manager tried to sort the matter the experience was already ruined. We are never going there again.
0 replies
96 months ago
Great service at Telkom Pavilion by Nosihle Cele
I visited the Telkom shop at the Pavilion mall in Durban on the past weekend, 1July 2018. I was assisted by Nosihle Cele. I was making an application for a new contract. Unfortunately their system was down on this day and she promised to call me the following day. Come Monday I didn't get a call and I was disappointed thinking, another empty promise. I sent an email and early Tuesday I got a call from her apologising for the delay and telling me to come fetch the device. I must say we always complain about slow and poor service, dealing with Nosihle was a pleasant experience for me. She was friendly, explained terms and benefits thourogly to me and even though she had a long day she was smilling and making conversation. Thank you Nosihle,
1 reply
108 months ago
Not so easy dealing with @Ease
<p>I viewed an apartment advertised by @Ease Property in Pretoria North in May this year. It was in a bad state and would be fixed and ready for occupancy by June 1st. We made arrangements for moving in and started the administration process. </p> <p>Everytimw i phoned and enquired on the progress on fixing the things that need attention i was promised they were on it and the place would be ready in no time. On the day i moved in, June 16th there was work being done like fixing the stove and a lot was still outstanding with a promise of being sorted out in two weeks. </p> <p>Cupboard doors in the kitchen are not in a good state and some missing,taps are loose,the toilet cirsten misaing a cover,bedroom door broken,and worse the taps in the shower send shock when im showering. I have been following up on email and phoning with no luck. They sent an peraon to try fox the electricity problem and it hasnt worked im still showering under unsafe conditions. And now no one bothers responding to my emails and have left messages for Nora to call me back as she never answers her cellphone when i call but she has not. </p> <p>The service from this company is bad and i would like to get out of the lease i have with them or not pay them rent maybe then someone will speak to me,maybe they will call eventually or respond to my emails.</p> <p>any one who is looking to rent,i would never advise that they use services by ********** Even their website doesnt even have a complaints/xompliments person or a manger's number. And i phoned and spoke to Ntombi and asked for a manager i was told the manager would call me back and when i enquired who the manager is i was told its the same person i have been dealing with,the one who never takes my calls. Is this even acceptable. </p> <p> </p> <p>Im so disappointed with the service from this company.</p>
0 replies
108 months ago
Well organised,good service at woolworths kollonade mall
<p>Hello Peter</p> <p>I have just recently moved to Pretoria for work. I have been greatly disappointed with most services i have recieved generally in the city. It is like the city doesnt care so much for customer service. </p> <p>But, one shop has been great and i must say they must keep it up. Woolworths Kolonade Mall in Zambesi. I have shoped there two times and particulraly now that they have a sale going on. Usually during a sale you never really find things and size are all mixed up eapecially later in the day. This is not true dor this shop last night i was there and sizes were in xorrect hangers in correct places and the service at the till was great as well. </p> <p> </p> <p>Thank you,kee it up Woolworths.</p> <p>This is now my go to Woolies in Pretoria.</p>
0 replies
122 months ago
Confusion on functions between Capitec Bank and the Department of Home Affairs
<p>Over a month ago i visited a Capitec Branch on Smith Street,Durban Salisbury.I have an existing account with the bank and i wanted to open a fixed savings account or something similar.I was assisted by two people who both could not open the account and could not tell me the reason as they didnt know what the notification 'Contact Bsc' meant. I was promised they would investigate and come back to me,disappointingly no one phoned me until a few days later i went to the workshop durban branch.A gentleman who assisted me told me someone had tried opening an account with my id.I asked him where and when? And found it very strange that Capitec could allow me to deposit and withdraw money yet couldnt open a new account because of fraud.Very strange!I was then told in the same brancg that i had duplicate IDs and no one had come in with my ID. I find this very unprofessional one cannot pronounceon things they are not sure of.I went to DHA and got a report off their system sayin i exist without any issues basically.Capitec Southway refused to take it,gave me a letter to take to home affairs. Had to go to home affairs office to ve told i need to go to another office. I visited that office twice eventually got a letter that explains why they are picking up an issue with my ID.Today i went to Capitec Southway where i was told this is not the letter they need i have to go back to home affairs and they should write a letter stating they will not be changing my ID no.My problem is that DHA has given me a letter stating what the confussion is and capitec being the bank not an identity authority is questioning what home affairs gave me.The service i have recieved is so terrible,the notice/letter given by capitec as a concern on ID nos is outdated its states 2013 and 2014 as dates of termination of these id nos. I have my bank as FNB and my bond with them and i havent experienced such. I have been travelling with the same ID.Why is capitec bank being so difficult? The back and forth is costing me money and time. I want to just close the account and have nothing to do with them. I wouldnt suggest anyone still opens an account with them. </p>
1 reply
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
2 (16.666666666666668%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
7 (58.333333333333336%)