Annali E

Active since Aug 2015

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Reviews

12 reviews

3 months ago

Good bye FNB!

Very poor service and sense of urgency received from FNB business bank. I opened a money on call account to earn interest on the money in my business account. I was told I will have immediate access to this money. I opened the account on 1 April 2026. A customer agreement form was needed by FNB. They emailed me this form to complete. I could not edit this file and rep**** to the email asking for an alternative PDF. I received no reply and my account was blocked since 2 days ago without warning. I went to the branch to sign the form. Since then multiple phonecalls were made, the feedback is I must wait 1-3 days. How can anyone running a business wait 3 days for money to be available in their account? I have already been in contact with a banker that is happy to take my business so I will be moving banks as FNB has really dropped the ball.

1 reply

ChelinoBaby

8 months ago

ChelinoBaby does not care

Shocking service. I bought a Cybex car seat from them 1 year ago. I took it back because the sides broke off. They said it will take about 3 weeks to fix. It is now almost 3 weeks after. No one has given feedback. I drove back to the store to check up on the progress as it is a major inconvenience to not have a c****at for my child to drive in. When requiring about this at the store, the salesperson tells me that no one has come to collect the seat. This means that I will have no c****at during December holiday to put my child in. ChelinoBaby you can do better, not only from a service point of view, but also towards the safety of my child.

0 replies

Makro

20 months ago

Makro bad service

I bought a deep freeze and a TV from Makro Nelspruit. The freezer was switched on and I have stocked it with meat that obviously needs to stay frozen. The freezer was not freezing and I contacted Makro. They said that they will resolved the issue, but nothing was done to the result that I all my frozen goods went off. In addition to this my TV was scheduled to be installed on 24 December 2024. No one came out to do this. I am very disappointed.

3 replies

Coricraft Group

38 months ago

Slow delivery

Ordered a throw online 10 days before needing item and coricraft still takes 2 weeks before delivering. How can a product that does not need manufacturing take 2 weeks to be sent? This is bad

1 reply

Vodacom

39 months ago

Vodacom Black Friday ****

I took out a vodacom uncapped wifi deal on black Friday. 5 months down the line, they decide that they are changing this contract to a capped wifi contract. I was not aware of this change until the streaming in my house became so slow that I could not use any of it anymore. I then phoned Vodacom (***) on 25 April to ask if I can cancel this contract, I got a quotation for R7324.56. I left it for another month and went back to vodacom Riverside to ask why the wifi has become so slow. They then informed me that because vodacom changed this contract, users had the opportunity to cancel their contracts until end of April free of charge. Why was I then sent a quotation when my request to cancel was within this free cancellation period? Reference for quotation *** I then submitted a service request to cancel my contract and another email, but I am getting no response.

2 replies

Old Mutual

41 months ago

Old mutual incompetence

Once again I am experiencing very poor service from Old mutual with regards to a withdrawal. I am trying to withdraw from a policy, the service call centre advised me to contact compliance division, then the compliance division tells me it must be handled by the service division. Back and forth telephone calls where one has to wait for long periods of time to be assisted by an operator. All I want is to withdraw money from my tax free policy. How hard can this be????

1 reply

Old Mutual

45 months ago

Old mutual incompetence

I have been struggling with the payout of my policy since August 2022. Old mutual stated in their mails that the policy qualifies for payout on 1 August 2022 and I have ever since been struggling to get the money from them. This has taken multiple phone calls and emails with poor response and still no payment after 4 months.

1 reply

Vodacom

68 months ago

Vodacom poor service

After writing a complaint 3 days ago about a Vodacom black Friday deal which has not yet been delivered...I have not yet received any feedback from Vodacom despite them replying to my review saying that they will be in contact. I have contacted the the Vodacom store again in Riverside, Nelspruit. Employees keep on saying they will get back to me, but no one phones back. It seems like no one knows where my TV is and when it will be delivered. I am really disappointed in the poor service.

2 replies

Vodacom

69 months ago

Disappointing fibre and delivery service

I took out fibre with a topup Samsung TV on a Black Friday deal. It has been almost 3 weeks and I have not received my TV and no one has contacted me to come install the fibre. This is very disappointing as I specifically looked forward to a holiday with a TV and fibre at my house. In addition I have phoned Vodacom Fibre contact centre numberous times of which some of the phonecalls were 1hour long (using my airtime). I really wish this problem could be resolved as soon as possible.

2 replies

Game

95 months ago

Game Worcester bad experience

Hello, My husband and I have been saving for a new television for a long time now. After finally saving up enough money we made a 100km trip to Game Worcester. We decided on a Samsung 55” TV to the value of R12 000. We were asked to check if the TV was in working condition at the store, which at the time presented with no problems. The personnel then took the TV back to the store room, at which time we had no visual of the item. We were then asked to collect the TV at the storeroom with our car. The TV was loaded into our car and safely transported back home. After connecting the TV at home, we discovered (to our utter disappointment) there was a big black stripe running accross the screen of our brand new TV. We made another trip to Game the following day to return the TV, but GAME has been very uncooperative in the matter. After numberous calls, the store manager cannot be reached telephonically and no one else from the store is able to give answers or sollutions to our problem. The TV was not in our possession during the time we travelled from the store to the storeroom for collection where the TV could have been damaged or swopped. I am very disappointed in Game Worcester’s accesibility of customer services and cooperation in this matter. Regards Mrs Crafford

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (8.3%)

1 Star

11 (91.7%)

Annali E

Reviews

Good bye FNB!

ChelinoBaby does not care

Makro bad service

Slow delivery

Vodacom Black Friday ****

Old mutual incompetence

Old mutual incompetence

Vodacom poor service

Disappointing fibre and delivery service

Game Worcester bad experience

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