MK
Msimisi K
Active since Jul 2015
8
Reviews
0
Industries
Reviews
8 reviews32 months ago
if it quacks like a duck, its NMG.
Alright folks, gather around for a tale of epic bureaucratic proportions involving NMG. So, on a fateful July 3, 2023, I bid farewell to my previous job, waved goodbye to my colleagues, and decided to embark on the grand adventure of claiming my pension and provident. Exciting, right? Well, fasten your seatbelts, because this rollercoaster ride is about to take some unexpected twists and turns. I diligently filled out the necessary forms, dreaming of the day I'd receive my hard-earned pension cash. But alas, despite at least two weeks post-due-date passing since July 31, 2023, I found myself in a vast desert of updates. No sign of life from NMG or my former employer. Deserted! Summoning my inner detective, I decided to investigate. Lo and behold, I was told that NMG was busy with something called 'disinvestments.' It sounded like they were dealing with alien technology. They kindly informed me to expect a claim resolution and payment in the mystical realm of eight weeks from my initial claim date. Then, out of the blue, on August 28, 2023, a superhero named Lebo Mnguni swooped in as the designated claim administrator. She revealed that a pesky technical glitch had swooped in too, causing even more delays. My claim, it seemed, was lost in the digital Bermuda Triangle. Lebo said I'd need to wait until the week of September 11, 2023, for my claim to materialize. But hold your horses! On September 7, 2023, Lebo hit me with the news that a new delay had joined the party. Now, I was told to sit tight until September 18, 2023, for any further guidance. At this point, I felt like I was starring in my very own soap opera. In a fit of frustration, I unleashed the ultimate weapon: a formal complaint! I sent it straight to Gift Koenaite, Lebo's boss. Drama, right? Fast forward to September 26, 2023, and I made another daring attempt to follow up. They claimed the claim was sent to SARS for approval, with promises of processing it by the end of September 29, 2023. Well, spoiler alert: that didn't happen. So, on September 29, I made the call again. This time, the call center agent assured me that SARS had given the thumbs up, and the cash was just waiting for a green light. I even double-checked with Gift, who confirmed that the money would hit my account by day's end. Voila! Now, before I bid adieu to this riveting saga, I must ponder: Why, oh why, is NMG a masterclass in incompetence? Do they realize they're turning their clients into narrators of cautionary tales? For instance, I'd think twice before joining a company that trusts NMG with their pension funds. To NMG complaints department, a humble request: Don't bother reaching out unless you've got a magic wand to solve my complaint. I'm tired of this merry-go-round; it's like a treadmill on an emotional rollercoaster. Cheers to more straightforward financial adventures. Signing out, a dissatisfied NMG client.
1 reply
52 months ago
Discovery Pre-hospital Admission Assessments
My GP sent me to Sandton MediClinic to be admitted following perusing my tests that she requested be done at an Ampath lab. After I arrived at the hospital, I was processed my admission and thereafter the admission clerk advised me that a Discovery employee would come and speak to me. At reception, a lady assessor (Discovery employee, surname Mathe) arrives and tells me that she has a few questions to ask me. So I outright ask her why this process now, and she states that Discovery needs to understand if I should be admitted or receive treatment as an outpatient. She begins with asking me questions such as “why are you here today”, “ what sickness has made you come to hospital”, “how long have you been sick”. This is all happening in the reception area and now I have to disclose confidential information to the whole hospital, not even mentioning the assessor whom I don’t even know if they are a qualified medical practitioner asking me these questions. My questions: 1) Where in the Medical Schemes Act and policy information does it state that Discovery will conduct assessments at hospital on patients who are getting admitted. 2) Is the assessor (Mathe - Discovery employee) who was posing these questions to me a qualified medical practitioner. 3) Why is the process dehumanising? Why is it conducted on a patient, at reception. Should the assessor not have a conversation with the admitting doctor rather?
2 replies
59 months ago
No communication from liquidated AudioMart
WARNING - WARNING - WARNING Do not buy from Audiomart - they take your order and your money - they dont deliver - and lie about offering refunds They are not answering their phones now The company (according to CIPC) is in voluntary liquidation The only listed member of this CC is David Mark Holding - ID 690816 ***x *** They are based in Ballito These are the people i have deal with and the lie about everything their phone numbers go unanswered ********** or WhatsApp us ********** Christine De Lange' <***********> Subash Nundkishor' <***********> Shannon Rice <***********> DO NOT PAY ANYTHING INTO THEIR BANK ACCOUNT !!! Account Name AudioMart Bank Name FNB Account Number **********8 Branch Code 250655
0 replies
60 months ago
Game - Rosebank Mall - VERY SUBSTANDARD CUSTOMER CARE
On Saturday 03/07/21, I went bought a fridge at Game (in store), and ensured the correctness of my delivery details. I was advised that delivery would be complete by latest Tuesday, 06/07/21. As I was leaving Rosebank Mall at about 17:45, I was robbed off my cellphone. We reported the incident to The Zone management, and further opened a criminal case the next day. On Monday, I was unsuccessful at contacting Game in order to change my phone number for delivery purposes. We contacted them the whole day and also seek assistance from customer care, who advised that they were also unsuccessful. On Tuesday 06/07/21, we contacted The Zone and requested the Game store manager’s contact which was provided. The manager advised that he was on leave but would try to get someone to assist. He did not revert. We contacted the customer care once more to seek assistance and they advised that they still couldn’t reach the store. We further sent an email that we obtained on the website to [email protected], which was ignored. No delivery was made by Tuesday 06/07/21. No one from Game attempted to contact us either to check delivery had been completed or to keep us in the loop. On Wednesday 07/07/21, we contacted the store manager once more. He advised that he had updated the details on the system but was not aware that we were expecting a delivery (very bizarre ?). He further indicated that he would ask the store about progress on the delivery, but he did not revert.
0 replies
76 months ago
Helen Mfihlo
I have been looking for bond originators that can assist with understanding, kindness and with the best regard for me, the Client. At this point, I have to thank, Helen Mfihlo, a consultant from Ooba Homeloans, who did not only assist with my pre-qualification, but also advised me of other avenues I could exhaust to ensure that I get the best bond offer.
1 reply
120 months ago
No Electricity For 1+ Year
<p>In June 2015 I visited the Eskom branch in eNhlazatshe in Mpumalanga, under the Chief Albert Luthuli Municipality, to enquire about a possible electricity connection for my place in Hartebeeskop (also under Chief Albert). I got a technician to go and survey the premises, he came back and told me that I would have to buy a transformer & that I should look at paying around R100 000 for my connection, seeing a possible scam I then went online and applied with Eskom CSOnline facility and they sent me an application form which upon filling in and returning they sent me a reference number. Months passed with no communication from Eskom, then I decided to go and visit their offices in Braamfontein where I was told that my application was still in process and that it would be ready in less than a month, which never happened. I then decided to go back to the Eskom office in my municipality and they told me that they had my application and they refered me to the technician who had to me about ridiculous amounts, so I asked him why I'd have to buy a transformer, and he said that according to Eskom regulations, if my premises are more than 100m from a transformer then I'd have to buy one myself. To my surprise and sudden happiness I told him that my premises were not far from the transformer, actually my premises are next to a police station where the central transformer is, but the technician denied that and we agreed that he would go and measure once more. Upon measurement we found the premises to be 86m from the transformer and he told me that still this would be a lengthy process and that I should wait AGAIN, he did not even give me a timeframe for waiting and it's more than a year now and I'm still waiting. I would like to advice to Eksom that if they reply to this review, not to ask me to wait but to rather send me the quotation they said they would send a year ago and to also verify that their employees fully submit to Eskom's code of ethics.</p> <p><br />Reference no. ********** 58<br />Nearest Pole number. EOSH 448/9 and OSH 113/9</p>
0 replies
126 months ago
No Response For A Week
Earlier this week I went to telkom, the glen, to enquire about home LTE uncapped deals and they told me that they do not provide uncapped in store and that I should apply online. This was after I had applied online (on Friday last week) and haven't had a response.<br> <br> Thank you.
2 replies
132 months ago
Slow service
I have been waiting since morning for CCD Couriers to deliver my business card and I had to cancel my classes today because I was told that I'll have to be the person receiving the package with my ID no for verification purposes. During lunch hour I decided to call then and find out why the process was taking so long and they told me that I will receive the delivery today, the call centre agent also mentioned that he will find out where the driver is & then contact me, it's been almost an hour since I've been waiting for that call back. I don't understand why a big group like First Rand Limited would use such a poor delivery service. I'd honestly appreciate picking up the package myself because that way I don't have to be inconvenienced
1 reply
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5 (62.5%)