CL
Chantel Levey-Cilliers
Active since Jul 2015
23
Reviews
0
Industries
Reviews
23 reviews15 months ago
Every business customer a ******** until proven innocent... - stay far away or kiss your hard-earned money goodbye!
Stay far away from this ********* bank. They promise easy service but when you open a business account they will put a debit hold on it and make you jump hoops like having to ask your clients to provide proof of payments. In 20 years of business I have never had any bank treat me like I am the ******** when in fact they are the ones withholding my hard earned money for no reason. Nowhere was there any provisor communicated to me that if a client pays me the money will be withheld from me, nowhere was there any requirement for me to provide proofs of payment for business, nowhere was there ever a requirement communicated to me with regards to how much money can go into account or what the age of my account needs to be before I start using it - they only communicate this and withhold your money once they have your hard earned income. Please close your doors - I would in future much rather go back to the traditional banks as they are trustworthy, not flyby nights like you who keep themselves occupied with ********* dealings. Shadey in call centre couldnt help. Happy in call centre couldnt help. Ruben the Ops Manager in ***** "cant take calls". I had to phone 4 times and hold up to 50 minutes to get this feedback. No emails are responded to. Your modus operandi is clear. *****ing money from unsuspecting clients.
1 reply
17 months ago
PNP HAS AN UNRELIABLE DELIVERY SERVICE AND UNTRAINED STAFF - PLEASE GET OUT OF THE DELIVERY BUSINESS
Your delivery service is so incredibly unreliable - Sanez the consultant couldnt assist with anything and then put the phone down in my ear. Your people are not equipped and they are not trained.'Ben Kanangile the delivery person had such a bad attitude and didnt phone me'as he professes to have done. THIS IS WHY I CONSISTENTLY USE CHECKERS SIXTY60. I never have a days problem with their delivery. You took my money - even though I kept my eye on the app and contacted your driver there was no delivery. The order just disappeared off the app. THIS IS UNACCEPTABLE. PLEASE EXIT THE DELIVERY BUSINESS. I HAVE SAT HERE WAITING FOR YOU FOR 3 HOURS. This service is supposed to make my life easier not harder. Ive had to log 3 calls, an email and whatsapps. Now I dont have items I needed and no feedback.
2 replies
17 months ago
Below Par Service
Ive been trying to change my bank information and cell no with Miway for months without success. So every month they still try take their premium from wht wrong account, pushing up my penalty fees with the bank and I dont enjoy any cover. I have emailed, phoned and whatsapped....how can you make something as simple as changing personal details (so I can GIVE YOU MONEY) so difficult Miway??
1 reply
21 months ago
Vodacom states they have been in touch about Hellopeter complaint but no call received...so repost
REPOST AS VODACOM INDICATES THEY HAVE TENDED TO THIS BUT I HAVE HAD NO CALL - Unresolved service issues have now become untenable I cant express my dissatisfaction with the service I have received from Vodacom over the past few months enough. Despite my numerous attempts to resolve my matter, I have been consistently overcharged for services that should have been blocked or were not delivered. After months of persistence, my latest issue was resolved, albeit temporarily. However, during the resolution process, my line was disconnected for over a month because I refused to pay for services that were not delivered. Upon receiving confirmation of the outstanding amount after resolution, I promptly made the payment for the amount agreed. However, despite this, my service has not been reinstated. The agreed-upon amount has once again changed, much like it did in July, and I am also now being asked to pay for a month during which I did not have service due to delays in resolving my matter. I have made several attempts to contact the call center and billing department, but I have been unable to reach a resolution. Given the recurring issues and the significant inconvenience caused, I believe this situation is no longer tenable. The service provided is not viable, and it is not a good use of my time to continuously engage with Vodacom to seek resolutions. May I request that someone from your team contact me immediately to discuss the termination of my contract. I believe this is the most appropriate course of action given the circumstances.
1 reply
21 months ago
Unresolved service issues have now become untenable
I cant express my dissatisfaction with the service I have received from Vodacom over the past few months enough. Despite my numerous attempts to resolve my matter, I have been consistently overcharged for services that should have been blocked or were not delivered. After months of persistence, my latest issue was resolved, albeit temporarily. However, during the resolution process, my line was disconnected for over a month because I refused to pay for services that were not delivered. Upon receiving confirmation of the outstanding amount after resolution, I promptly made the payment for the amount agreed. However, despite this, my service has not been reinstated. The agreed-upon amount has once again changed, much like it did in July, and I am also now being asked to pay for a month during which I did not have service due to delays in resolving my matter. I have made several attempts to contact the call center and billing department, but I have been unable to reach a resolution. Given the recurring issues and the significant inconvenience caused, I believe this situation is no longer tenable. The service provided is not viable, and it is not a good use of my time to continuously engage with Vodacom to seek resolutions. May I request that someone from your team contact me immediately to discuss the termination of my contract. I believe this is the most appropriate course of action given the circumstances.
3 replies
22 months ago
Vodacom - I understand why you have over 100 000 bad reviews on hellopeter
For a year and a half I've had continuous problems with my Vodacom account post upgrade. I speak to Vodacom nearly weekly and have visited store after store for a resolution with no solution. I have continuous Entertainment costs up to R500pm but nothing showing on my Play store. I have lodged many enquiries and now refuse to keep paying for these services so my line has been down for 3 weeks (for which I will still get a bill next month and which I will not pay as there is no service) Vodacom keeps telling me they cant do anything about these Entertainment costs that they are charging me but keeps expecting me to just pay. I have asked for a year and a half that there be no additional service on my phone including no extra voice, no extra data and no VAS - but yet no lock is placed and I keep being billed. If you want to bill a client for something then you need to be able to show what it is for - otherwise it is theft. They are truly the worst service provider out there - well perhaps they should be called a non-service provider. I have lists of managers names who the call centre staff promise will phone me back but till today I have not received one call. I will soon be forced to claim damages from Vodacom as my business is suffering severely due to their lack of service and I am locked into a contract with them.
2 replies
25 months ago
Dachshund Rescue is amazing and all about BEST INTEREST of man's best friend!!
I absolutely loved dealing with SanMari. She is thorough and caring and her no nonsense approach in finding homes for these precious little dogs might not be for everyone but it is ultimately about the best interest of that animal - which is all that matters. I appreciated how she asked tough questions, looked at every aspect of the situation and fit and made sure matches are long-term. Also keeping in mind she is doing this without profit and because she has a heart for dachshunds. She is an excellent judge of character and I would recommend her over and over. She gave sound advise - kept everyone in the loop and stuck by her own rules while keeping everyone else accountable.
0 replies
26 months ago
Vodacom unwilling to resolve faulty billing but very willing to cut services
I have been struggling with Vodacom Accounts for months - my bill varies by R1k every month - even though it has a block on. I have spoken to customer service, social media, credit control - and the tactic is to play dumb as they then don't need to resolve issue - now they manage to phone back as account is in arrear and want to cut my connection but no one is still able to phone back about my query ...poor show Vodacom. Ive been a client for 10 years but keep treating loyal customers like we are disposable - you are not the only provider
2 replies
26 months ago
Vodacoms lack of data connectivity negatively affecting business and income
I have had basically no data signal at my home for over a month and I have reported it to Vodacom several times to no avail. It is pointless having the data contract with Vodacom which I am tied into till the end of the year - I work from home but cant use Vodacom data and have to keep paying for hot desks and office as they do have internet connection. This is negatively impacting my productivity and income and as a small business owner I cannot keep accepting this lack of service from Vodacom.
2 replies
35 months ago
Vodacom Aware Of Lawbreaker Rewards Activity - DOES NOT WARN CUSTOMERS
Vodacom is currently aware of lawbreakers deceiving their customers with a rewards point hoax to obtain bank details but has not alerted customers. Every person in call centre I spoke to was aware of this but there was zero interest. It resembles Vodacom functionality and interface. Do you have no respect for your customer hard earned money Vodacom? Popi escalation in progress.
2 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (17.391304347826086%)
1 Star
18 (78.26086956521739%)