SA
Shamima A
Active since Jul 2015
19
Reviews
0
Industries
Reviews
19 reviews38 months ago
Giving Elderly Patient the "Run Around" to avoid Paymen
Reference 190423QLX8XT Good Day My Mom has a tooth broken to almost the gumline. This tooth turned absis in Feb 2023 and the dentist says it has to come out. My mom had such extreme anxiety towards the dentist that the dentist is afraid to do a normal extraction due to my moms heart condition. Bonita's Dentistry dept Denis gave me the run around first when I appealed the decline for sedation. Denis requested special X-rays that could only be done in hospital and of course if they wouldn't pay for a dentist surgery sedation, they would not pay for hospitalization for these special x-rays. I then asked Bonita's if we could use from my moms savings to pay for the sedation I was told to send all the original information I sent to Denis with my appeal to Bonita's but to add a quote from the anesthesiologist. which I did only to be told by Ayanda on the 19 April 2023 that my paperwork was wrong. I spoke to Consultant Zola & Ayanda on 19 April 2023 @10:02. The communication especially from Ayanda was very difficult. I therefore requested Ayanda to send me an email detailing the steps we need to take to have my moms sedation paid from her savings. I also asked him to log a complaint of my unhappiness with the fact that the Medical aid is unwilling to pay for her sedation when she hasn't used dentistry funds since 2013. Ayanda was supposed to also confirm in the email that he logged my complaint. As yet I have received no email and my mom is suffering with a bad tooth that needs to come out and I am afraid that it will start affecting her Diverticulitis. Please can I have the required feedback A.S.A.P as my mom has now had to suffer another two weeks because of this Awaiting your response Shamima Abrahams Daughter/ Primary Caregiver / 3rd party signatory
3 replies
70 months ago
No social distancing and overcharging
The whole of last week metrorail retreat station cape town are still not selling weekly tickets. Committees are forced to purchase single and return tickets only which amounts to almost double the cost of a weekly for the week. There are also only two ticket boxes open instead of the available 4 boxes which causes long ques and congestion. No proper social distancing in the ques. The long ques also cause commuters to miss tains because they still standing in a que to buy a ticket
0 replies
71 months ago
Scam company
I just recieved an email from these people about owing on a FNB Credit card. I have no credit cards. When I tried to call them no answer. They provided a link on the email, but the link requests my ID number. What scam is this? I am almost certain they called me last week about a balance a zone fitness account. My zone fitness contract ended a couple of years ago and i was always current with them. What nonsense is all this ???
6 replies
74 months ago
Only led than 3hrs a day customer service availability
I am having problems with logging a request to upgrade with supersonic WhatsApp agents. On the 31 March 2020 under the agent advice I ordered a 120g LTE because the agent said supersonic would not be able to install fibre for me during lock down. I was assured that upgrading to fibre would be no problem and no extra cost/ penalties. I am now trying to upgrade but am struggling because of the unavailability of the agent I am dealing with on the supersonic WhatsApp. Everyday since the 28 April 2020 I have been tringto upgrade. Its taking so long because the agent only responds to me from 7pm at night. Being Muslim I very busy at night due to fast and cannot respond immediately. This causes that by 10 pm no headway is made on my query I start messaging again from approximately 9am the next morning but the agent only responds from 7pm and the cycle starts again. Please please helo
3 replies
77 months ago
My money was stolen by Telkom staff
On Wednesday 5 February 2020 around 12 in the afternoon, I called the Telkom helpline to find out what payment was due on my contract and how I could manually pay it. The gentlemen gave me the amount due and said I could deposit in a Absa account or use easypay. I asked him to send the account number and easypay number to me via sms- see attached screenshot of SMS received. I paid R1900 at checkers blue route mall using the easypay number he sent me. I have been phoning the call centre regularly to check if my payment is reflecting to no avail. Sunday 9February 2020 I asked the call centre agent to check the easypay number I received but the first agent could not access those details and said she would call me back, never did. I called back and that's when l. Was told the know he easypay number I was given was not for my account. Everyday after that each agent I spoke said they would escalate my query only to be told on Thursday that the back office has b3n offline that's why my query I not done. Today Telkom had the audacity to try to deduct the money oof my bank account causing a failed deduction charge of R160 to my account. I get the impression that the call centre agent purposefully gave me an easypay number that he could access my money to steal it and now Telkom is making me wait while they try to get the money their staff stole. My account is still suspended ten days later and at an extra cost of R160 to me. This is dailylight robbery. Unsuspend my account immediately and compensate me for the failed deduction charge. Shamima Abraham's
0 replies
79 months ago
Super star cleaning staff
Attendee a family day on Sunday 22 December 2019 at Mnandi Beach pool. I was very impressed with the cleanliness of the lafiex bathrooms. The staff was very attentive and the bathrooms looked morning fresh throughout the day. The floors were kept dry the entire day and staff constantly checked bathroom after use. The staff was very friendly and even asked if we could the conditions of the bathroom at the end of the day. Its really refreshing to meet woman like this that take such pride in their jobs
0 replies
79 months ago
Pathetic service
Why is Wynberg (cape town) standard bank closed at 11:15 am on the last shopping day before Xmas. I rushed from Plumstead to get to the bank only to find the doors closed. Not even a notice to say why. Really pathetic. I had to pay someone. To take me to the bank. What as waste of money and pathetic service for a bank to be closed on one of the biggest business days of the year
3 replies
79 months ago
Cheated out of a special deal
The uber eats app showed buy one get one free deal on McDonald's jalepino fries.( I have a screenshot and even a video). But I never got my free fries and when I complained uber eats said sorry they could not do anything for me. I spoke to McDonald's who said the deal does not show with them. But are they not responsible to make sure their deals are correct. I should've just ordered from Kentucky
0 replies
83 months ago
From my top service provider to the worse
My daughter Ghouwah Abrahams had specs made on her dads( M.S. Jacobs - Gems Med Aid) med aid in Dec 2018 at specsavers claremont. Recently she told me that she can't see though her specs anymore. Her school marks are dropping and she says her vision started blurring slightly from the 2nd school term. My 11yr old daughter has astigmatism and has worn specs since the age of 7yrs. Her dad contacted specsaver's about the situation and was told for us to be at the store Sunday 4 Aug before store opening as not to interfere with the days appointments. We were there at about 9:30 only to be told by the on duty admin staff that they don't know about the arrangements and would have to pay if I wanted an appointment. I told them that I hadn't come with cash as it was just to check what went wrong with her lenses and not a full on test. I also explained the whole story again. In the end I had to call my ex husband who spoke to the admin staff and they said that they would relay the details to the on duty optician when he arrived. The optician checked her specs and her vision(basic read the letters and which is clearer a or b.). The usual full on range of different machine checks they have done on all our previous visits was not done. This didn't bother me as we were told they would just be doing a quick check and then we would have feedback on the way forward. On our side this would also give us more information to aproach the medical aid with and request additional benefits as her spectacle allowance is obviously exhausted. All the staff we spoke to was made fully aware of this situation. By Tuesday I called to specsavers and was told that my daughters situation was reviewed by the optician(s). She would need new glasses. I enquired if it could be done on the Kids right to sight programme as she is not yet 12yrs old. The lady I spoke to said definitely but I would have to pay cash for the Sunday eye test first. I told them that her dad had arranged for us to come through and there was not supposed to be a cost. She just blatantly told me they can't find the person he spoke to. Last Tuesday we took my daughter to an opthalmologist for 2nd opinion as we got the impression that specsavers just wanted us to new specs made. We took the quote from specsavers claremont with us that had they lense script on which they wanted us to make. The opthamologist also requested my daughters past eye tests which was paid for, from specsavers claremont. I then recieved a call from Ricardo at specsavers to say that they would not be sending the information as i havent paid for the eye test done on Sunday 4Aug 2019. Only once paid will they release the information. I was beyond livid my daughter is busy failing her grade and needed to be tested for any eye condition which needed he past lens script to complete the diagnosis. Now specsavers was holding the info to ransom. I wanted to speak to the practice manager but he quickly changed his tone and said he would call me back. He called back and to say the info was sent to the opthalmologist. We are working people and cannot afford new specs every 6months plus we both (parents)wear specs and found our daughters situation not normal. She has now tested as borderline for keratoconus and will tomorrow be tested by the opthalmologist again where we will given the correct script needed for her eyes. I don't know what is happening at specsavers Claremont. Not sure if the admin staff is doing there own thing with my case or if its under the owners instructions. I hope its not on the owners instructions as I have always to everyone and referred many of my friends and family to them because of good they have been with my daughter before. This whole experience is very emotional for us and the struggles my daughter is having because of sight. The interaction we have had with the admin staff has just made a difficult situation more unbearable.
4 replies
83 months ago
United Rewars illegal debits
got a call to apply for a credit cards and was offered united rewards and phone vaults as value added services. i clarified with the agent if the credit card application had anything to do with these two value added services to which she clearly said no. I was interested in the services and the agent started rambling off the terms and conditions requesting me to verbalize on each point if i agree. About halfway through I had to stop her and request that these terms and conditions rather be sent to me. as i am not understanding them and could not agree. she said she would send them to me via email which i have been looking out for . Today i recieved a notice that the subscriptions has been deducted from my bank i immediately called the help number and the agent said she would gladly cancel my subscription but could not refund my money. I requested a supervisor and she said she would send it to the supervisor who will investigate and get back to me after i was adamant that i cannot be charged when i havent agreed to the terms and conditions and demand a refund. Complaint reference# 7281668
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (26.31578947368421%)
1 Star
12 (63.1578947368421%)