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10 reviews2 months ago
I would like to commend King Price Insurance, and in particular Jayden ****, the retentions consultant who assisted me with my cancellation
I would like to commend King Price Insurance, and in particular Jayden ****, the retentions consultant who assisted me with my cancellation. Jayden is truly exceptional at his job. His professionalism, patience, and customer-focused approach made the process seamless. If I had not already completed a thorough analysis of quotes before making my decision to cancel, I would have stayed purely because of the outstanding service I received from Jayden. He is a brilliant representative of your company and absolutely deserving of recognition. King Price is fortunate to have someone of his caliber on the team – give that man a promotion! Thank you, Jayden, for setting the standard in customer service.
1 reply
2 months ago
Liquid Capital ripped me off and they didn't even care when I reported it or posted it on HelloPeter
Liquid Capital ripped me off and they didn't even care when I reported it or posted it on HelloPeter. I'm never ever taking a policy with them ever again
0 replies
18 months ago
Formal Complaint Regarding Poor Customer Service
Dear Liquid Capital Customer Service Team, I am writing to formally lodge a complaint regarding the service I received on this morning (December 6, 2024), from two of your representatives, Palesa and the TL who took the call after i requested a manager - Dolly Khubeka. I have been a customer of Liquid Capital for several years and have always paid my premiums diligently, expecting the peace of mind that comes with your extended service plan. However, my recent interaction with your team has left me feeling deeply disappointed and disrespected. This morning, I called your customer service at 8:10 AM to discuss my service plan. During this call, I was spoken to in a condescending manner by both Palesa, the consultant, and Dolly Khubeka, the team leader. The call was cut off at one point, and while I appreciated Dolly calling me back, the subsequent conversation was extremely unprofessional. I was told that I was wasting her time and that I was being stubborn for not understanding the terms and conditions of my policy. I took out this extended service plan to ensure my car would be serviced annually or every 15,000 KM, as per the notes from my sales call (and yes i keep notes on sale calls i take to serve as a reference point, so i don't waste my time calling in because the sales agent told me how important something is and I forgot). I explained that I do not drive my car frequently and therefore service it annually. However, I was informed that I had forfeited my service because I did not bring my car in exactly one year after the last service. This was never clearly communicated to me, and I was not sent any reminders. I understand the importance of adhering to policy terms, but the manner in which this information was conveyed to me was unacceptable. I felt belittled and unheard, and the representatives showed no interest in assisting me or understanding my situation. Instead, they were dismissive and condescending, which is not the level of service I expect from Liquid Capital. I request that this matter be investigated and that appropriate action be taken to address the behavior of the representatives involved. Additionally, I would appreciate a review of my service plan to see if there is any way to rectify this situation, as I believe I have been treated unfairly. Thank you for your attention to this matter. I look forward to your prompt response.
1 reply
43 months ago
Ursula Ngamlana shou...
Ursula Ngamlana should not be on your front lines dealing with irate clients.
1 reply
60 months ago
Ntswaki Mabote was assisting me on WhatsApp and I was taking forever to respond
Ntswaki Mabote was assisting me on WhatsApp and I was taking forever to respond. She decided to call me and helped me to get my item insured which I thought was really great! Not happy about the increase but I’m happy with the service from MiWay,it’s always a pleasure dealing with the consultants there.?
1 reply
62 months ago
Gateway CellC Horrible Service!!!
I'm extremely baffled and upset by the response I've received from the Gateway CellC store consultant - Vicky Kenraj. I am living in Joburg and have a cellphone device insured with CellC when it was purchased at the Gateway Store December2019. The phone needs to be booked in for repairs and the consultant is telling me she cannot take the phone in without me being physically present? My mother who is a pensioner has driven all the way to the store in Gateway, being exposed to all the inherent risks that are present currently due to Covid and CellC is telling me they cannot think out of the box to let her sign on my behalf or email me the documents that need to be signed to me so the phone can be fixed?! I must go all the way to Durban just to sign a document? What rubbish is that?!! In this day and age where everything virtual - this is the response from CellC - "that i cannot take the phone without you physically here to sign for it". Then i call the Cell C Device Insurance Customer Services and speak to Mpho who says she cannot help because she's in the "Insurance Dept" & CellC must take the phone? What kind of service is this guys? Are you kidding me? I need this phone to be collected via courier so that it can be repaired because i'm not prepared to send my 67yo mother back to that shop when she was there today and VICKY KENRAJ refused to assist her!
1 reply
67 months ago
A BUNCH OF CROOKS!!!!
I've been with MTN for the last 4 years and on the 13th of every month i receive a statement except for November where conveniently my "black friday" contract ended and the price went back to normal and they didn't see fit to advise by sending the statement with updated figures prior to the end of my contract on the 22nd! Now i'm being told i need to provide notice to cancel a contract that ended
0 replies
122 months ago
Thank you CellC!
<p>I just want to commend two people who stood out and I'll try to keep this only positive. </p> <p>First person I spoke to last week for less than 3 mins probably. I'm not entirely sure what his name is ( I think it might be Excellent )but he's the Team Leader in your Sales department (I know he's the Team of Nonhlanhla Hoho that I complained about last week) Anyways what stood out was the fact that he didn't waste MY time; he was straight to the point in what he could and couldn't do and he was doing something! I thank you for your assistance.</p> <p>The next individual I spoke to tonight when I called Customer Care - Njabulo Ntshingila.</p> <p>I have high expectations when it comes to service and given the irritation I've had to deal with lately when it comes to CellC I was very impressed with my entire interaction with Njabulo. </p> <p>He was well informed ; friendly. I got the answers to my questions about my router and even learned about your mobile app which I didn't even know you had.</p> <p>A Very Big THUMBS UP to Njabulo. I certainly hope my next encounter will be just as memorable in a good way. Thank you very much! </p> <p>I just have to say when I complained last week I wish it was someone like Njabulo that called me instead of Patrick. Maybe Patrick was good at his job once upon a time but that is no longer the case. He needs a refresher course on the tone of voice when speaking to people especially for someone who deals with complaints. He honestly sounds like he couldn't care less and that is a shame because he represents your brand but nevertheless let bygones be bygones. My hope has been renewed because of people like Nonhlanhla's Team Leader and Njabulo Ntshingila....so overall thank you CellC. </p>
1 reply
123 months ago
PATHETIC SERVICE From CellC
I have been a loyal good customer of Cell C for a number of years and I'm very disappointed at the service I've received recently. CellC had a promotion for a router +20 gigs of data for R99 pm. I was interested because it sounded like a wonderful deal and I called them on 30/03/2016 ,spoke to Nonhlanhla who verified my details,went through the terms and conditions; confirmed I would have my router by the 1st of April. There was no delivery so I called to follow up around the 5th of April ;spoke to a consultant who said there was nothing on system but she would query it with Nonhlanhla and get her to call me.I received a call from Nonhlanhla assuring me my order was placed, there was just a delay because they were inundated with orders so there was a shortage but they were expecting more stock 25 April. I was patient and waited but the 25th came and passed with no delivery. I placed another call to follow up,spoke to a rude consultant that was not bothered who said I should call back on the 29th of April. I made another call on the 3rd of May and spoke to Martha who proceded to tell me there was no order placed on system for a router and she would get Nonhlanhla to call me or I must call the sales department and try to get ahold of Nonhlanhla. I called the Sales department and was advised the promotion was over ,I should lodge a complaint. I called Client Services and lodged a complaint and I have yet to receive any feedback from ANYONE AT CELL C. I am going around in circles being pushed from pillar to post and I STILL DON'T HAVE MY ROUTER!!! You advertise a product, I show interest, I take the initiative to get the product and now because of the incompetence of one individual and nobody willing to assist i'm still parking OVER A MONTH LATER WITHOUT MY ROUTER!!! This is the thanks I get for being a loyal customer...Pathetic Service topped with incompetence and a total disregard for taking care of the customers you already have. I want my router and I want somebody at CellC to take responsibility or ownership and DO SOMETHING!
1 reply
135 months ago
Pathetic Service
I have spent the last hour calling the call center. Each time i call i'm on hold for approx 3mins then it rings and someone transfers me back into the que!!!! <br> The two times i actually managed to get through,the first time a Phindile answered then when i was giving her my ID no the call cut. The second time was a guy called Leerael-i gave him my ID no,explained my query and he put me on hold for more than 10mins til the call cut! and for the last half an hour i havent gotten through to anyone. i wanted to take out a new contract for my new cell fone but with this level of service?
1 reply
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3 (30%)
4 Star
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2 Star
1 (10%)
1 Star
6 (60%)