WB
Willem B
Active since Mar 2015
17
Reviews
0
Industries
Reviews
17 reviews17 months ago
Three cheers for The Spy Shop SA
Late last year (December 2024) sometime I wrote a negative review about The Spy Shop SA. This review is a corrective review to counter my previous review after everything was sorted. The website account password issues were sorted. There was some negligence within the admin side of a staff member that never relayed the proof of payment to finalize the order. After that was sorted, the courier company "lost" the package. Another package was made up according to my order and dispatched which was delivered. The interaction with James at the Spy Shop SA was a blessing. Very professional assistance and assurances were provided by him. He went out of his way to rectify all the mishaps and it was sorted relatively smoothly after he got involved. Thanks James and keep up the good customer relations.
0 replies
18 months ago
Another seemingly *****ulent website or business.
Purchased items on the 30th November 2024 after registering on their website. I placed the order and received an invoice although I have paid online. Thereafter no communication possible, login credentials do no longer work, no response via emails. This seems like another *****ulent business or website *****ing money from citizens. If legit, do such businesses not realize that customers want to know about the progress of their purchase? My hunch is that this is another **** and *****ulent website to be reported to the authorities.
0 replies
59 months ago
Awesome service!!
Awesome service. Quick delivery. No hassels whatsoever. Well done. Bit expensive with your commission but otherwise awesome. Thanks for your great service.
0 replies
64 months ago
ABSA Unilateral Powers and Rudeness
For the second time in a span of one year ABSA locked my internet and mobile app account without informing me why or give any reason. Then they claim that I must have entered my pin wrong three times which is abo****ely not true. I am not senile and know 20 different passwords for all my different services and accounts and never had an issue of entering wrong passwords for any of them ever. Let alone entering the password wrong three times in a row. The person at ABSA's head office branch was so agitated and rude and definitely not in the mood to assist. No wonder that ABSA is 5th (second last) on the list of the top banks in South-Africa according to customer reviews. Being a customer for more than 40 years at ABSA one would expect at least a proper reason for the blocking of the internet and mobile app accounts and not throw it into the face of the customer. Also, a more friendly person with better customer relational skills was expected to assist but instead I received service from a bombastic and rude individual - his name is known if ABSA is interested, and if ABSA cares to rectify such behaviour from their staff.
1 reply
64 months ago
MTN Airtime Fraud
Our domestic worker did not have airtime. I loaded R60 for her. Her balance after receiving the SMS that airtime was loaded showed only R30. Then I loaded another R12 to test. Her balance showed R21. What is going on. Is MTN stealing airtime or what?
0 replies
74 months ago
Frozen Food Blunder
Bought a Nature's Garden 1Kg Corn, Carrots and Peas packet at Checkers. Upon opening the packet there was literally 1 and a half peaces of carrots in the whole packet. Where is your quality control I wonder? There is a reason for buying your product. Had bad experiences from other suppliers and your products were the best amongst the rest. My options to now find another supplier's product are getting slimmer. Is this the new food industry trend? Come on guys! Yes, it is Africa, but help us to have a little bit of pride left towards our products from our country..
0 replies
78 months ago
Immaculate Service Proision
I would like to praise Maryke Oberholzer, a consultant at Road Protect, for her immaculate and speedy alerts and responses concerning road protection matters. Three cheers for you Maryke. She truly shines some light on at least one service amongst so many dark services out there in our country. Well done Maryke and keep it up!
1 reply
78 months ago
Vodacom Service
Original message: "For more than three weeks now, my phone restarts when I try to make a call or when someone phones me. Only at my home in Bonaero Park. When I drive 3 kilometers away from my home or anywhere else from home, it does not happen. I am sure Vodacom initiates this in my immediate home area. Perhaps it is the same as Cell-C. They cannot make use of MTN towers any longer and the customer suffers by MTN inducing this restart issue or Vodacom themselves. However, they still deduct the same amount from my bank every month without providing me with a satisfactory service as was promised with their contract. What is most annoying and frustrating is that they (like Cell-C) do not inform the customer about these issues. Unacceptable Vodacom. Please get your act together or you will loose customers one after the other - that is if you care at all to retain customers in my area. " Vodacom response: 16 Dec 2019, 10:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ... Regards, Vodacom Consumer Website Team My Follow-up message: 26 Decemeber 2019 I am still waiting for a Vodacom consultant to contact me. In the meantime I have upgraded and got a new Galaxy Note S10+. This phone already did the same (restarted when attempting to make a call) twice at my home. It has to be the service provider or the towers used by Vodacom. My daughter, also with Vodacom, inherited the Galaxy S8+ and she now cannot make/receive phone calls. My daughter even went to a Samsung technical centre and had a factory reset done. No change. Not only did Vodacom force me to upgrade, but is now preventing the use of my own property. Vodacom/MTN towers probably make use of the MAC address of the phone or even IMEI numbers to kick us off when towers get congested or bandwidth unavailable. However, Vodacom keep deducting ALL of the monthly installments regardless whether their services are not available to us. If one sit and think about it calmly this situation is actually comitting an offense - not providing a proper service, preventing the use of my own property, but still deducting ALL of the money. It could even be the Samsung software that initiated this through timer software to force clients to obtain new phones after a certain period of time. You see Vodacom, how the customer's mind is thinking if you created the distrust through certain actions or even through no actions. Come on Vodacom, just because no consultant ever came back to me shows me that you try and avoid this situation - guilty? Honesty and living up to your promises will get you a million times further with any customer situation than trying to deceive/avoid them. Please contact me urgently in this regard. It will also be of no use to have someone non-technical or not informed call me. It must be someone that is in a position to provide answers and that has read this complaint thoroughly. I am a software specialist and also knows all about service provision to clients, therefore, please let us not waste each other's time with consultants that will be unable to assist.
2 replies
79 months ago
Vodacom No Service
For more than three weeks now, my phone restarts when I try to make a call or when someone phones me. Only at my home in Bonaero Park. When I drive 3 kilometers away from my home or anywhere else from home, it does not happen. I am sure Vodacom initiates this in my immediate home area. Perhaps it is the same as Cell-C. They cannot make use of MTN towers any longer and the customer suffers by MTN inducing this restart issue or Vodacom themselves. However, they still deduct the same amount from my bank every month without providing me with a satisfactory service as was promised with their contract. What is most annoying and frustrating is that they (like Cell-C) do not inform the customer about these issues. Unacceptable Vodacom. Please get your act together or you will loose customers one after the other - that is if you care at all to retain customers in my area.
2 replies
82 months ago
Checkers Bonaero Park Deceives Customers and Ill-manages Stock
Checkers in Bonaero Park: Address: Corner of Geldenhuys & Atlas Road, Bonaero Park Ext 2, Kempton Park, Gauteng Tel: 011 390-0460 fails to provide a satisfactory service to customers. They sell products past the sell-by date. Several times I have shown it to the staff and managers but it still continues. Today they sold all their Clover long-life milk with sell-by dates of 26 August. Tinned fish that should have been in the refrigerator as clearly stipulated on the tin is kept on the shelves. How I found this out was that everytime after I have eaten the anchovis I got diarrhea. This was relayed to the stock-manager and he immediately took it off the shelves. The next day it was back on the same spot on the same shelve. Expired tinned food was removed from the shelve by me and packed in the isle as well as reported to the staff just to find it back on the shelves minutes later. Unpacked it from the shelves again just to find it returned minutes later. I had to return meat that was green and totally rotten several times already. I buy fresh and other products on a weekly basis. Week after week I have to drive to another store to purchase products that were yet again not available. They blame head office. Guess what? I do not care who is to blame. The experience is real for me as a customer. Many times I heard other customers complain about the same issue. Colleagues at work laughs at me and said that they abandoned that store a long time ago. I have been to the Checkers in Kempton Park close to Glen Acres and found all the goods every time. The staff at Checkers Bonaero Park are extremely unfriendly. You are NOT doing me a favour by working at the store. However, your salaries are being paid by the consumers and customers - REMEMBER THAT! I am done with the Bonaero Park Checkers store. I shall choose to rather go to Pick and Pay which is 3Km out of my way, but it is absolutely worth my while. I shall rather pay a little bit more for products and drive a little bit further than have to drive back to Checkers to return expired and rotten products and to drive to an alternative store anyway since many products are not available. This is not a once-off experience, but this is a frequent and ongoing experience. Just from other customers and colleagues' statements and similar experiences there is definitely a major problem at this store - if someone dies or lands in hospital from their rotten foods and expired sell-by dates products it will be too late to rectify. If their customer base declines (which it definitely has as can be seen over weekends) it is their own doing - the staff and managers have now been made aware of all these mentioned issues and no excuse will be acceptable when disaster strikes. The do not choose to listen to customers. Therefore, take the brunt. On top of all this, the Checkers online complaint web-page at https://www.shoprite.co.za/customer-care.html does not submit when the submit button is clicked.
0 replies
Review Distribution
5 Star
5 (29.41176470588235%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
8 (47.05882352941177%)