MR
Martinn R
Active since Jan 2015
12
Reviews
0
Industries
Reviews
12 reviews112 months ago
3 months and no actual help from Dell Support
<p>I logged a issue on the 10th of January 2017 and till today have not gotten any help from the team. I was told the following:</p> <p> </p> <p>Dear Mr. Roelofse,</p> <p> </p> <p>thank you for your email and bringing this case to our attention.</p> <p> </p> <p>The case is already escalated to the software developer management and we are currently waiting for their update.</p> <p> </p> <p>I will be tracking the case on a daily basis and I will contact you immediately back when we will receive any update.</p> <p> </p> <p>Thank you.<br /> </p> <p>Kind regards,</p> <p> </p> <p> </p> <p>Marian BRTKO</p> <p>Alienware Escalation Management</p> <p>Dell | Alienware Hardware Support</p> <p> </p> <p>and the last message I recieved was on the 31st of January 2017. It is now 3 months later and no feedback is given. I keep getting told my issue is relating to a unsupported software however on the website it is not communicated that the software is unsupported as well as no email was communicated that the software is unsupported. This level of service is not what I would have expected from a reputable brand such as Dell. I truely don't know what more I need to do to get the issue resolved but all I want is to get my files back that was backed up using thier software.</p>
0 replies
114 months ago
Poor Service From Call Center
<p>I am trying to upgrade too a faster line speed but there is nobody I have spoken to yet who actually wants to help. I feel like now that I am a customer I no longer matter and I feel this is unacceptable</p>
1 reply
115 months ago
Poor turn around time on issues
<p>I have already wrote a review on this matter on the 16th of December and after having someone contact me on the 18th of December and telling me that someone will be in contact with me on the 19th of December I still too date have not had anyone contact me. I was sold a contract and feel that I deserve to get the contract that was sold to me and if they can't assist me then they should inform me so I can take my business to another service provider because this is not the service I have expected from Cell C after 6 years of being a customer.</p>
1 reply
115 months ago
Falsely sold contract to me
<p>After upgrading to a new contract I just got the airtime for my contract and was unable to buy a data bundle I contacted the customer care and they informed my that my contact does not allow me to use the airtime to buy a bundle. This was not what I was told on agreement of the contract and I don't understand why I was sold a contract with false information and I am really not pleased with this and I feel I have been tricked into a contract that does not help me</p>
3 replies
116 months ago
Poor Service From Nerds On Site.
<p>After contacting Nerds On Site to try get assistance with a problem on my laptop I recieved the following E-mail.</p> <p>"</p> <p>Hi Martin,</p> <p>Thank you for your request for service. At this time, we do not have any available Nerds in your area. I wish you the best in finding another service provider.</p> <p><br />Stephani Dawson<br ********** <p>Nerds On Site<br />www.nerdsonsite.com"</p> <p>This response comes across as if the team does not wish to assist me and I don't see how a highly rated Service Provider like Nerds On Site can basically chase bussiness away without actually reading what my message was. I am truly not satisfied with thier level of service</p>
1 reply
117 months ago
Poor calls on LTE and 3G networks
<p>Whenever I am on LTE or 3G networks on my phone and make calls the calls stutter and cutout as if poor signal even if the signal is full. I have called in and they disabled my WIFI calling but the problem still persists. I was making banking calls today and all my minutes and airtime is depleted as a result of this connection issue where I had to repeat myself over and over again to get the information across aswell as request the person I was talking to to repeat themselves. A call that would have taken less than 5 min to complete took a whole half hour due to these issues. I am truely dissatisfied </p>
2 replies
119 months ago
Sim Swap Nightmare
<p>After attempting to do a sim swap to a sim that was delivered through Cell C direct for an upgrade I am sitting without a phone as the whole Cell C team is unable to assist in completing the sim swap. I have called in to the call centre numerous times and after many discussions with team leaders and agents I have been promised numerous times that their back office whom is dealing with the sim swaps will be in contact within two hours. It still has not been done and I have been informed the turnaround time is 24 hours and I find it unacceptable that nobody is able to deliver their promises to their customers and ultimately I am sitting without a phone of which I pay for monthly. Cell C is not delivering on the service they agreed to deliver.</p>
4 replies
119 months ago
C SURANCE CALL CENTER DOESN'T ANSWER
<p>After 55 minutes and counting of waiting for someone to answer at the call center for C Surance a devission of Cell C who promotes the service for thier customers I still am waiting for that shortly that my call is suppose to be answered. I am disgusted by this service and would like all my payments to a service I have no control over to be payed back to me as what if this was an emergency and I wanted to claim but nobody answers.</p>
3 replies
125 months ago
Brand new installation broken after TWO days
On the 12th of February 2016 we requested that telkom comes out and does a new installation for DSL and phone line. They came out on 22nd of February 2016 and the technician said that the cabling is damaged and they will have to come back out again. On the 26th of February 2016 they came out again and completed the installation. We are using Mweb as our ISP and we had to wait for telkom to do the installation before we could get anything from Mweb. On the 29th of February 2016 we spoke to Mweb and they dispatched the modem to us. On the 1st of March 2016 we got the modem and was finally able to access the internet. Now on the 3rd of March 2016 we are down. We are informed that the problem is at the exchange and I do not see why there could be a problem as this is a new installation of which we have to wait 7-10 working days for a technician to come out and fix this problem meaning we will be down for almost two weeks after waiting two weeks for them to come and install it. I am really disappointed. Now we paying two parties for a service we are unable to use.
1 reply
125 months ago
Internet for TWO days
After the best sales service I have ever received I receive my Modem and am able to use the internet on Tuesday 01/03/2016. On Thursday 03/03/2016 we are down and they claim its Telkom. Now We have to wait 7-10 working days for a telkom technician to come out putting us on an expected time of being up and running at 15th or 21st of March meaning that we are going to be down for half a month of which we still have to pay for the full month. This is really unacceptable. Now we have a house full of kids who have nothing to do because we cancelled DSTv as we got internet.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (33.333333333333336%)
1 Star
8 (66.66666666666667%)