JM
Juliana M
Active since Jan 2015
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
Unable to link account to profile
Unable to get through to anyone to link account to my profile - tried self-service, tried calling (081 180) - not getting any joy. Requested call back - my phone rang once and they disconnected without speaking to me.
0 replies
2 months ago
Physical card is damaged, unable to use it
Physical card is damaged, unable to use it. Turnaround time to get it replaced is ridiculous! People have this card to make purchases through the month - I reported my problem on 2 April already, still no card. 😡
0 replies
17 months ago
Thanks Dr Bernice du Toit
First thing I always tell the dentist is that I hate them. I hyperventilate, get short of breath and my heart rate skyrockets. Dr Bernice du Toit was amazing! She talked me through the whole process and made sure I was comfortable all the time. Half an hour in and out for a dental extraction. Fantastic!!
0 replies
25 months ago
Incorrect information
Ever tried getting something on promotion from your local KFC? Wanted to spoil myself with the Tuesday special last night - because I already had issues with this promo 3 times before, I looked up my local KFC's number. Their own number was not on their web-site - I was referred to their customer care line (0860100222). I did not listen to their IVR message on promotions but opted to speak to a customer care advisor. The lady that I spoke to advised that it was still running, BUT only in KZN and the Western Cape. I continued to ask if it was all branches in the Cape as that is where I was calling from - she confirmed, ALL branches. I told her I struggled before, she advised every Tuesday, except the last Tuesday of the month. Low & behold - when I got to KFC on Darwin - the promotion is no longer valid. The manager (Natasha) was very nice - called the number I called, put me on the line with the person she got through to, who proceeded to tell me they are not sure who I spoke to, but promo was no longer valid. Why go through all the trouble of calling, when you are still given incorrect information and drive all the way to the shop? I don't have the agent's name in question, BUT if your recording / telephony system is any good - you should be able to trace the call using my mobile number that I called from and the time I called (15.21) and I was on the line for 1 m 44 s.
0 replies
29 months ago
****s
Service request number 9115700611 logged in 26/09/2023 for mowing if vegetation. Called to follow up on 10/11/2023 and was told normal turnaround time is 90 days. I called again today and was told that my original request was closed indicating that the job was done. That is a blatant lie! It looks worse than ever and is a definite fire hazard, over and above safety hazard due to snakes. I was just given a new request,with no attempt at walking the extra mile by escalating the matter. New request 9116437561 . I never received closure notification sms, whoever closed it knew it was *****ulent. I will sue the city for any damages to my property in event of a fire, that's for sure. Draw up a roster and make sure these areas are maintained regularly. Why are we paying taxes and municipal rates and taxes?
0 replies
30 months ago
Lying to your clients
I called on 0860600999 this morning at 8:12. I didn't get the name of the consultant that took my call, however I am sure your telephony system has the ability to trace a call using the number that I called from. I wanted to enquire if Cape Gate store had stock of a specific item and what time they opened. The lady proceeded to inform me that the store opened at 8am already and she was going to call them to check on stock of the item I asked about. After a while she came back to me and advised that the Cape Gate store didn't have stock. I don't know why, but I still drove to the store, got there at 8:53 and stood before closed doors as they only open at 9:00. I went in search for the item I was looking for, low and behold, there was stock on the shelf. Not sure what the purpose of a national call centre is, if they lie to your clients and don't know what us happening on store level. She nearly caused the store to lose a sale today and this requires investigating and corrective action.
1 reply
32 months ago
No words
If I could give a zero rating I would - this is ridiculous!!! I changed banks in March and ever since then have logged numerous complaints on Hello Peter to get debit order resolved. I have 3 contracts - running off 2 separate debit orders. One was done, the second is the issue. Last month I suggested & agreed that they merge the 2 debit orders. Guess what - ONLY one debit order ran, but that didn't include the 2nd one's amount, like it should
3 replies
33 months ago
No words
I have no words. I have been speaking to a lady, Nomthandazo, from the social media department for months to get a simple matter of a debit order resolved. I have been logging complaints by the dozen, the give a standard "auto response", that makes their response rate look fantastic, BUT the query remains unresolved. Would you prefer your clients to leave or offer decent service?
1 reply
33 months ago
Call me if you want to be sworn at
Initial Hello Peter complaint logged 02/06/2023 @ 08.42 - not fully resolved. Second Hello Peter complaint logged on 18/08/2023 @ 09.56 - got a call on the 25rd of August from Nomthandazo advising that she's still waiting on feedback from dept responsible for debit orders, however she's off the weekend and will contact me the Monday (28/08) - as expected, not a single call with resolution/update from anyone.
1 reply
34 months ago
Service - what is that??
Initial HelloPeter complaint logged 02 Jun 2023 at 08:42 am I received feedback, however the matter has not been resolved in full. I had 2 debit orders with Cell C, one was changed to my new bank, not the second. Now I am getting emails / call from the collections department. I sent an email to the social media person (Nomthandazo Manyala )that I dealt with on the initial HelloPeter complaint on Thu 2023/08/03 11:45 - to date not a single word from her. I am really appalled at the lack of service. Really considering moving to a different service provider.
3 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.6923076923076925%)
1 Star
20 (76.92307692307692%)