Sihle T

Active since Nov 2014

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Reviews

8 reviews

6 months ago

Terrifying service and experience

I am extremely disappointed and frustrated with the service I received from EB MOTORS SANDTON following the purchase of a vehicle from them. I collected the vehicle on 23 December 2025 in good faith, trusting that the dealership had conducted proper checks and due diligence before handing it over to me. Unfortunately, within a matter of weeks of purchase, I began experiencing serious mechanical issues with the vehicle something that should never happen with a vehicle sold by a reputable dealership. Shortly after collection, I noticed a fault with the front driver’s side wheel, which required me to return the vehicle to the dealership. While this specific issue was attended to, it quickly became clear that the vehicle had pre-existing problems that were not disclosed at the time of sale. As a result, I was forced to incur significant, unplanned costs on a vehicle that I had owned for less than a month. This is completely unreasonable. A customer should not be required to spend additional money repairing a vehicle so soon after purchase especially when those issues are a direct result of the dealership’s failure to properly inspect the vehicle before selling it. What makes this situation worse is that the dealership has since closed the sale and distanced themselves from the matter, leaving me financially stranded due to expenses that I should never have had to pay in the first place. I have lodged a formal complaint and allowed the required 10 working days for resolution, as advised by the Motor Industry Ombudsman. That period ends this coming Friday, yet I have received no satisfactory resolution and no accountability from the dealership. This entire experience has caused me financial strain, inconvenience, and stress, all because of the dealership’s lack of due diligence and responsibility. I am posting this to: • Highlight the unacceptable standard of service I received • Warn other potential customers • Put pressure on the dealership to take accountability and resolve this matter fairly I am still seeking: • Reimbur*****t of costs incurred • Accountability for the sale of a defective vehicle • A fair and reasonable resolution At this point, I cannot recommend EB MOTORS SANDTON to anyone, as my experience shows a complete disregard for customer care once the sale is completed.

0 replies

BP Southern Africa

8 months ago

Terrible Service

I am extremely disappointed with the service at the BP Garage in Bramfisher Randburg, JHB — particularly at the coffee café. This has not been a once-off experience, but something that has happened on several occasions. The first time, the ladies working there were busy chatting among themselves and completely ignored me as a customer. When they eventually assisted me, it was very clear that they were doing so unwillingly, as if helping a customer was an inconvenience. The experience was so bad that I told myself I would never return. Unfortunately, because this garage is close to where I live, I have no choice but to use it for fuel, car washes, and other services. However, I am once again receiving the same poor service. The lady making coffee, in particular, comes across as uninterested and unwilling to assist customers, which is extremely disappointing in a customer-facing role. There are many people out there who are actively looking for jobs and would appreciate the opportunity to work in customer service. When customers are paying for services, they deserve to be treated with basic respect and professionalism. This ongoing pattern of poor service is unacceptable. I genuinely hope management takes this seriously and addresses the issue, as it reflects very badly on the BP brand.

0 replies

UberEats

16 months ago

Order not received and refusing to refund my money

I order from Chicken Licken yesterday late afternoon from Ubereats, the driver was outside with my order he never even tried to call, he was just sending messages. I eventually took my phone and saw the messages, it was wasn’t even 5mins I tried to call the driver he picked up the call and immediately when I said my name he dropped the call. When I go on the app and I try to get help there’s a photo that the driver took with my food being left outside on the floor even. Firstly he never got that instruction from and secondly I stay in a complex where there is people walking in out. Which logical person would leave someone else’s food outside that he paid for? These people are providing a service to us that we pay for. I am so angry and what’s making it worse now is that Uber is blatantly ignoring me they not replying to any of my messages. I was charged for food that never even ate, I never even saw it for that matter. I want my money back please guys, I am not rich. Every single cents counts, I need that money back please

0 replies

Discovery Insure

41 months ago

Exceptional Service

I received exceptional and professional service from S’thembiso Gqetywa as well as Reabetswe Mabidikana. Everything was handled quick and fast. Keep up the great service guys!

1 reply

UberEats

47 months ago

Terrible service from Uber eats

I placed an order with Uber eats, my order never arrived and I have been charged for it. I have been trying to get help on the app for the past hour now and I still haven't received any feedback from them. I even tried contacting their call center and they told me that they can't assist with Uber eats. I mean this totally unacceptable because now I have to go to bed with an empty stomach and they have not even refunded my money to say the least. I am very very disappointed with the service that Uber eats is providing.

0 replies

Steers

63 months ago

Poor Customer Service

I had placed an order online at Steers William Nicol in Johannesburg my order number is ***6 and when placing this order I used a voucher coder in which they refer to it as a "WiCode" and I was going to pay the difference cash once my order arrives. The voucher code is ***. I have called through to the store and they advised that there was nothing they could do. I then called through to the customer services line and requested to speak to the manager, the manager then reassured me that he had escalated the matter and even called me back to say that he escalated the matter. I still have not received any feedback from them. Its been over 2 weeks now that I have been running around about this matter. I mean how difficult can it be to just reactivate a voucher code. You know Steers was one of my favorite takeout places but now I will definitely not buy there ever again not that, that will make any difference to them. I just want them to refund me back actually if that is possible and they don't even need to reactivate that code because I don't want anything from Steers. Can this matter please just be resolved, I am tired of wasting my airtime and time in dealing with incompetent people.

0 replies

FNB (First National Bank)

117 months ago

Utterly unacceptable

<p>i don't even have any words for but for the entire period that I have been banking with FNB their service has been very poor. That word is even an understatement. I am forever complaining about FNB. There is not a day that I remember going to their branch and leaving happy. I would never ever advise anyone to bank with them. I don't know if they are treating like this because I just have a stupid gold Cheque account or what. I just recently ordered a card and there was another issue with that card and I placed a complaint about that as well but that passed and now when I tried to get funds my card has been cancelled. Now I have to run to their branch and waste my time there and I know I won't even be satisfied. I really don't understand what is the problem with these people. I am just really tired of them. It's time now that this goes further.</p>

1 reply

FNB (First National Bank)

117 months ago

Don't even have words for it

1 reply

Review Distribution

5 Star

1 (12.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

7 (87.5%)

Sihle T

Reviews

Terrifying service and experience

Terrible Service

Order not received and refusing to refund my money

Exceptional Service

Terrible service from Uber eats

Poor Customer Service

Utterly unacceptable

Don't even have words for it

Review Distribution

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