GB
Geoffrey B
Active since Oct 2014
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
Bidvest VW mccarthy goes above and beyond !!
Unbelievable experience at Bidvest Mccarthy VW durban., After a horrible 18 months dealing with VW barons Durban and getting nowhere, and being pushed from pillar to post. I was blown away by their willingness to help and fix an issue that was not theirs to start with. Unreal. So happy and would recommend them completely. Amazing team, brilliant service.
0 replies
12 months ago
********** Customer Service
Im writing this to report easily the worst customer service I have ever experienced. Could not be more disappointed with VW. 8 months after purchasing a car, the exhaust started to rust. After speaking to multiple VW dealerships, who said that this should never happen to a new car, that has not even done 10 000 km, I complained to the dealership, who said it needed to be inspected. 5 months have passed and still no one as inspected it. Now after looking at a photo from my phone, they say it is not covered by the warranty. I have tried calling the factory for 4 months, I get passed from pillar to post and no one returns calls. Worst customer service I have ever seen. How can this be acceptable ? The dealership refuse to get involved and the factory don’t bother returning calls.
0 replies
12 months ago
********** Customer service !
Easily the worst customer service i have ever had. Do not buy cars from VW !!! Could not be more disappointed with VW. 8 months after purchasing a car, the exhaust started to rust. After speaking to multiple VW dealerships, who said that this should never happen to a new car, that has not even done 10 000 km, I complained to the dealership, who said it needed to be inspected. 5 months have passed and still no one as inspected it. Now after looking at a photo from my phone, they say it is not covered by the warranty. I have tried calling the factory for 4 months, I get passed from pillar to post and no one returns calls. Worst customer service I have ever seen. How can this be acceptable ?
0 replies
96 months ago
Bosch service, Mount Edgecombe. Always the best from them !
The Garage, mount edgecombe. unbelievable service as always. So helpful and informative. Would recommend them to anyone !!!
0 replies
97 months ago
Innovation Group, policy agreed yet never captured in their system !
When i purchased my vehicle, i needed to have an extended warranty. The financier i used Innovation-group, so naturally i went with them. I luckily never had any issues with them over the two years and never claimed. They then called me to say that my warranty was expiring, and would i want to renew. I decided rather be safe then sorry, so i said yes. I went through the quote that was sent to me, and when i was called back i agreed on the phone about the price and the monthly debits etc etc. I was told that it was done, and that i would be debited when my old policy expires and the new one takes over. When i called to get my new policy number, i was told i have no new policy and that my old one has expired, a week ago ! I have tried calling countless times, and get bounced around the call centre with no one helping me. I know that all calls are recorded, and they can simply listen to all the recordings with my number and figure it out. But no one wants to help. I know have an expired policy, no new policy and my car is in the shop awaiting to be fixed. I am wasting money getting taxi's now, calling countless times to recieve no help or advice with forward movement. All i want is to speak to someone to help me, and not be passed around like a hot potato. I wanted the product, and i still do. This should not have happened and should be rectified immediately.
4 replies
99 months ago
Vodacom, a bunch of incompetent thieves !
Once again vodacom show their true colors. After years after horrid service, i finally decided to cancel my vodacom contract. Thank goodness, i thought i was finally done with dealing with them. I walked into the Gateway store, informed them i would be cancelling my contract. I asked to pay for everything outstanding, cancel the account so that i could port my number to a new provider. I finally thought i was free from the constant vodacom let downs. However this was incorrect, 18 months late i receive a sms from laywers saying that i owe vodacom money and i would be balck listed if i don'y pay. 18 months later !! i hadn't been able to use vodacoms services after my contract was cancelled, nor would i want to. And now im being charged. I have been with my new provider for almost 2 years, and now i hear this. In typical vodacom fashion you cannot contact anyone that knows anything about it on the customer service line, nor can you email anyone as their details aren't online. Now i either have to fight them in the courts, which will cost money to clear my name. Or pay them, and clear my name. They really are a bunch of thieves. I regret every dealing i have ever had with them !! I know that they won't reply to this either.
2 replies
122 months ago
Stuck overseas with no access to Funds
<p>To whom it may concern , </p> <p> </p> <p>I recently travelled to Italy. I knew that i needed to let the bank know, as well as purchase further travel insurance before i left. So i did both, i called the bank ( the conversation was recorded) and let them know the dates of my travel, to which they let me know the fees and conversion rates that they would be charging me. </p> <p>When i arrived at Rome international airport, we all decided to draw money. And i was unable to, my directive had not neen actioned. I was now in a foreign country with no access to any funds for transport/ food etc. I had no access to a telephone, so i emailed three emial addresses that i founf on your website ( all three i recieved automated respones, where i was told i would be contacted in 24 hours) . I wasnt !!!! Eventually i made contact with the facebook group, who repsonded. They forwarded me on to people that were suppsed to respond and didnt. Eventually on Friday, 4 days into my trip i was able to access my money. Whats worse, is that i was still not contacted to be told iot was done. I had to hound the facebook person daily for them to finally find out when it was done. </p> <p>Not once was i apologized to, not once did io recieve an un-automated response to my emails. nor did i get an email to make sure i was okay. I have been with absa for 15 years, and i will now be transfering to business to FNB. </p> <p>Really attroceous service. Zero care in the world to leave a client abroad with no funds for that long. Honestly. Firstly they couldnt do there job first time round, and then zero care rectifying there mistakes. </p>
1 reply
122 months ago
6 months of Horrid service and false promises
<p>To whom it may concern,</p> <p> </p> <p>Quite frankly I’m extremely irritated in the service I have been getting from Vodacom in the past 6 months. I have repeatedly tried to change a contract account from my mothers name and into mine. This is because I use the account, and would prefer the money to be debited from my account monthly rather then have to come into a store and physically pay this. I have been to 2 branches, filled out and dropped off 4 sets of forms, and been back to check up with the gateway branch a further 3 times. Everytime im told that I must leave my email address and they will get back to me. Not once has anyone contacted me. I then decided that since im not getting the services I need, I won’t. Obviously I was cut off, and when I explained my view it fell on deaf ears. I then went to pay the amount at gateway, I paid about 580 rand. The account was still not switched on after 48 hours, after having to get my mother to call, as its in her name because you are to useless to help me change it, they discovered that the man had charged me R 8.60 too little ( not my fault), but they switched it on. After complaining again that I wanted it in my name to avoid this and I was promised that someone would get back to me, still nothing. Now I recently went to Italy, put on my sms roaming ( which I did not receive a single sms whilst there, as it didn’t work) and when I returned I tried to turn it off, the ROAMOFF sms wasn’t allowed to send. After getting my mother to phone, you have stated that you wont turn it off until I settle the R8.60 and the current deficit. Why must I pay for a service like this. If im not contacted in order to change the contract to my name by months end I will be cancelling the contract and moving to MTN . This has been 6 months of absolutely horrid service and false promises.</p>
1 reply
127 months ago
Decieving and Shameful
I Recently dropped off my phone for a service and a quote. The iphone 5 had stopped charging, and whilst using it ( with no other problems) the battery drained and would not start up again. I paid R120 for the service and was told that I had a problem with the touch pad and would need to replace it, at a cost of R1299. <br> This seemed a little odd, as I had explained to them that the touch pad was working perfectly whilst the phone wasn't charging. So I decided not to have it 'fixed' and went for a second opinion elsewhere. <br> At the second opinion they noticed that the charging port just needed a little clean, which they did free of charge. The phone started up again is working perfectly, no problem with the touch pad.<br> I wonder how many people are being charged exorbitant amounts to fix their phones when it is not necessary. Do the people that work there not know what they are doing, or are they shamelessly making us pay for nothing??<br> Last time that I will use ifix. <br> <br> Geoff
1 reply
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1 Star
6 (66.66666666666667%)