RL
Ruwaida L
Active since Aug 2014
279
Reviews
0
Industries
Reviews
279 reviews3 weeks ago
Urgent: Medication Delivery Failure and Lack of Response
I submitted a prescription in February, which is valid for six months, so I should have medication coverage until August. However, Marara Pharmacy did not deliver my medication this month, and they have not responded to my emails. I attempted to call today at 16:58, but the call was disconnected as it was close to closing time. This is very concerning, as my diabetic and hypertension medication is essential for my health, particularly at my age. I would appreciate your urgent assistance in resolving this matter and ensuring that my medication is delivered without further delay.
2 replies
2 months ago
A Truly Exceptional Experience – Recognition for Alison Noble and Bloom
I would like to formally recognize Alison Noble for delivering an outstanding client experience throughout my recent medical aid onboarding process. Alison demonstrated exceptional professionalism, responsiveness, and attention to detail from the outset. She provided clear guidance on available options, supported me through the application process with precision, and ensured that all requirements were met efficiently. Her ability to simplify complex processes and provide practical, informed advice made a significant difference. What truly distinguished Alison was her consistent communication and ownership. She remained engaged throughout, promptly following up, addressing queries, and ensuring that I felt confident and supported at every stage. Her approach reflects a high level of accountability and genuine commitment to client service excellence. In addition, my experience with Momentum Health and Bloom has been equally impressive. The organisation’s client-centric approach — demonstrated through competitive pricing, fair underwriting decisions, and a pragmatic, balanced assessment of medical disclosures — reflects a modern and highly responsive offering within the industry. In particular, while other medical aids imposed a 12-month waiting period on my child’s disclosed epileptic condition — which was the primary reason I sought medical cover — Momentum assessed the situation fairly and did not impose punitive penalties. This level of consideration and balanced decision-making is both commendable and deeply appreciated. Alison’s conduct is a direct reflection of these standards. She embodies the level of professionalism and service excellence that builds trust and long-term client relationships. She is clearly a valuable asset, and her contribution deserves formal recognition which I do hope that she will receive.
1 reply
2 months ago
A Truly Exceptional Experience – Recognition for Alison Noble and Momentum health
<div>I would like to formally recognize Alison Noble for delivering an outstanding client experience throughout my recent medical aid onboarding process. Alison demonstrated exceptional professionalism, responsiveness, and attention to detail from the outset. She provided clear guidance on available options, supported me through the application process with precision, and ensured that all requirements were met efficiently. Her ability to simplify complex processes and provide practical, informed advice made a significant difference. What truly distinguished Alison was her consistent communication and ownership. She remained engaged throughout, promptly following up, addressing queries, and ensuring that I felt confident and supported at every stage. Her approach reflects a high level of accountability and genuine commitment to client service excellence. In addition, my experience with Momentum Health has been equally impressive. The organisation’s client-centric approach — demonstrated through competitive pricing, fair underwriting decisions, and a pragmatic, balanced assessment of medical disclosures — reflects a modern and highly responsive offering within the industry. In particular, while other medical aids imposed a 12-month waiting period on my child’s disclosed epileptic condition — which was the primary reason I sought medical cover — Momentum assessed the situation fairly and did not impose punitive penalties. This level of consideration and balanced decision-making is both commendable and deeply appreciated. Alison’s conduct is a direct reflection of these standards. She embodies the level of professionalism and service excellence that builds trust and long-term client relationships. She is clearly a valuable asset, and her contribution deserves formal recognition which I do hope that she will receive.</div>
1 reply
2 months ago
Unfair Underwriting, Penalty Fees, and Exclusion of Essential Cover for Pre-Existing Condition that was disclosed
I am extremely concerned by the challenges I have experienced in obtaining appropriate medical aid cover. The process appears unnecessarily restrictive and, at times, unfairly burdensome. I really wish the NHI can come into effect so that medical aids can just stop exploiting people. Following my retrenchment, my previous medical aid ended in March 2026. As I am currently unemployed, I explored more affordable options and app**** for the Boncap plan. I submitted all required documentation and fully disclosed all relevant medical information, including my younger daughter’s epilepsy—one of the primary reasons for seeking cover. Despite having maintained continuous medical aid cover throughout my adult life, both for myself and my children, I have been subjected to a penalty fee. I do not understand the basis for this, given that there has been no significant break in cover. Furthermore, a 12-month waiting period has been imposed on my daughter’s epilepsy. This effectively renders the cover unfit for purpose, as her condition requires ongoing management and access to medication and care. Declaring the condition upfront should not result in exclusion from meaningful benefits. Under these circumstances, the policy offers little practical value, particularly when the primary need is not supported. It is deeply concerning that individuals, especially those in vulnerable financial positions, face such barriers to essential healthcare coverage.
1 reply
2 months ago
Delay in Claim Processing and Lack of Continuity During Assessor Absence
I have generally had a positive experience with Santam; however, I’ve encountered challenges with the claims process. It often feels as though my concerns only receive attention after escalation. Following a geyser burst last week, I arranged for repairs and submitted all required documentation, including photos and videos. I experienced difficulty getting these through to the assessor, Khanyi Sityata, but was eventually able to do so. Currently, I am awaiting payment of my claim. It appears that my assessor is on leave, and there has been no visible progress or indication that the claim has been reassigned. This is concerning, as I need to settle payment with the plumber for the completed work. I would appreciate your assistance in expediting this matter or confirming that it has been allocated to another representative in the interim.
1 reply
2 months ago
No reason or correspondence as to why a claim is rejected
I submitted a claim in February as I was retrenched in December, UIF doesnt send one a letter with a bird, or an sms or an email nothing to say that the claim was rejected and to add insult to injury there is knowwhere online that tells you why and what they need to fix the rejection, I submitted all the documentation that my employer provided to submit a uif claim and the claim was rejected and no correspondence to let one know why, when i logged onto the system i seen rejected, that is all there is how do you operate like this
0 replies
3 months ago
Failure to Refund January Premium Following Approved Retrenchment Claim
I am extremely disheartened that I once again have to raise a complaint about FNB on HelloPeter. This situation could have been avoided had FNB simply adhered to its commitments and followed through on what was promised. I was retrenched in December 2025 and submitted my retrenchment insurance claim on 23 January 2026. Despite this, a premium for my personal loan — which is covered by the retrenchment policy — was debited from my account on 27 January 2026. I had to escalate the matter via HelloPeter before my claim was assessed and approved. Following approval, FNB paid the February 2026 premium. I subsequently requested a refund of the January 2026 premium, as the policy should have been activated in January, given that I was retrenched in December 2025. The January premium should therefore have been covered under the policy. I was informed that the assessor would liaise with the loans department regarding the refund. To date, I have received neither the refund nor any feedback on the matter. I wish to reiterate to FNB that when one is unemployed, every cent counts. I took out the retrenchment policy responsibly to ensure financial protection in circumstances such as these. I should not have to endure additional stress and repeatedly fight for FNB to fulfill its obligations properly.
1 reply
3 months ago
Urgent: Retrenchment Claim – Lack of Feedback and Inconsistent Processing
I am writing to formally raise my concern regarding the retrenchment cover claims submitted on 22 January for my home loan, two personal loans, and credit card. I responsibly took out retrenchment cover on all these facilities to safeguard myself in the unfortunate event of losing my job. Unfortunately, I was retrenched last year, and immediately upon receiving the necessary documentation from my employer, I submitted a claim covering all four facilities. My home loan claim was approved within three days, and the instalment was paid the evening before the debit order date. However: My credit card was still debited despite the claim submission. I received no communication regarding the status of my two personal loan claims. I subsequently sent an email requesting feedback on the credit card and personal loan claims, and also requested a refund should the credit card retrenchment claim have been approved. To date, I have received no response. Today, 19 February, I contacted the Life Claims department and was informed that: The credit card claim has been closed. One personal loan claim has been closed. The second personal loan claim has been approved. This is extremely concerning, as the claims were submitted together as one retrenchment claim with the exact same supporting documents. I do not understand how two facilities can be approved using the documents provided, while the other two are closed or require additional documentation—without any formal communication to me explaining what further documents are required. The documentation submitted clearly states that I was retrenched, including the relevant dates and employer details. If additional documents are required, I need clear and specific guidance on what is outstanding, as I have already provided all documentation in my possession. What is particularly distressing is that these claims were closed without any communication—no call, no email, and no explanation.I am currently not receiving a salary, and FNB will be debiting my loans and credit card on 25 February. Being retrenched is already a highly stressful and uncertain experience. It is deeply frustrating to now also face financial pressure due to a lack of communication and inconsistent handling of claims for policies that I have responsibly taken out and paid for. I request the following urgently: A written explanation for the closure of the credit card and one personal loan claim. Confirmation of what additional documentation, if any, is required. Clarification on whether the credit card debit will be refunded if the claim qualifies. Urgent review and resolution of all retrenchment claims before 25 February. Please treat this matter as urgent. I require immediate clarity and resolution.
1 reply
4 months ago
Incorrect Charges After Settlement and Failure to Close Account
I recently took the time to submit a compliment to FNB for the efficient handling of my retrenchment claim. Unfortunately, I am now compelled to lodge a formal complaint regarding the lack of resolution on my revolving credit loan settlement and closure. On 23 January, I contacted FNB to request a settlement balance for my revolving credit loan, as I was unable to settle and close the account via the app. The consultant advised me that the settlement amount was R177,068, which I immediately paid. I was then informed that the amount was 90 cents short, which I also paid, bringing the total settlement to R177,068.90. The consultant confirmed that everything was in order and advised that a request would be submitted to have the account closed. Despite this, on 24 January, additional charges of R2,917 ran on the account. These charges are not my fault. I acted in good faith, re**** on the settlement figure provided by your agent, and paid the exact amount required to close the account. Any transactions or charges that occurred after I was instructed on the settlement amount should therefore be reversed, as the account should have been closed following my payment. I have since followed up with agents on the chat and a banker, who has advised that the matter has been escalated to management. However, I am still awaiting final resolution. I do not understand why I am being penalised after making full settlement as instructed. The bank has received its settlement in full, and I expect the account to be closed without further delay, and all incorrect charges to be reversed. I have been waiting since 23 January for this matter to be resolved, and I request that it now be finalised urgently. I look forward to your prompt intervention and written confirmation that: The additional charges have been reversed, and The revolving credit account has been successfully closed. The bank should be happy to have recieved their monies i owe them
1 reply
4 months ago
Exceptional Claims Experience During a Difficult Time
I am often quick to report poor service experiences, but I am equally committed to acknowledging exceptional service when it is deserved. This compliment to FNB comes genuinely from my heart, given the circumstances. Being retrenched is an incredibly difficult and stressful experience, and the financial impact is often the most overwhelming part. However, when organisations like FNB step in and ensure that a retrenchment policy—one that was taken out responsibly—is honoured promptly, it makes an immense difference. I only received my retrenchment letter from my employer last week, and my home loan debit order was due just a few days after I submitted my claim. I was extremely concerned that the claim might take time to process and that I would not have the funds available to cover my bond instalment this month. To my relief and gratitude, FNB approved my claim within just one to two days. Today, on the date that my debit order is due, the instalment was paid out to me so that the bond payment could go through successfully. Knowing that my home—the roof over our heads—remains secure during this difficult time brings me indescribable comfort. Thank you to the FNB Claims Team for processing my claim so efficiently and ensuring that I had the necessary funds in time. You have no idea how much stress you have lifted off my shoulders. From the bottom of my heart, thank you.
1 reply
Review Distribution
5 Star
17 (6.093189964157706%)
4 Star
0 (0%)
3 Star
1 (0.35842293906810035%)
2 Star
30 (10.75268817204301%)
1 Star
231 (82.79569892473118%)