Based on recent customer reviews, Department of Labour - UIF Claims delivers a deeply troubled customer experience across every measurable dimension. Citizens consistently describe months-long delays in receiving UIF payments, unresponsive communication channels, dysfunctional online systems, rude or unhelpful staff, and financial hardship caused directly by administrative failures. A small number of branch-level staff are praised by name, but they represent rare exceptions in an otherwise failing service environment.
Top Strengths:
- •Service Delivery & Staff Conduct: A handful of named staff at Roodepoort, Pinetown, Durban CBD, and Johannesburg CBD are praised for exceptional professionalism, patience, and willingness to go above and beyond for claimants.
TrustIndex
1.3
Score
NPS Score
-82
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (233)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Uif
I made a claim last year December on the 8th, it got approved and I requested for payment on the 21 January it was submitted, requested another payment on 20 February it was submitted till today. I have been calling them they said they will escalate the matter and it will be resolved but still. Their service is poor shame . Bayayidla imali yabantu
1 reviews | Active since Jan 2020
Uif
I made a claim last year December on the 8th, it got approved and I requested for payment on the 21 January it was submitted, requested another payment on 20 February it was submitted till today. I have been calling them they said they will escalate the matter and it will be resolved but still. Their service is poor shame . Bayayidla imali yabantu
1 reviews | Active since Jan 2020
No reason or correspondence as to why a claim is rejected
I submitted a claim in February as I was retrenched in December, UIF doesnt send one a letter with a bird, or an sms or an email nothing to say that the claim was rejected and to add insult to injury there is knowwhere online that tells you why and what they need to fix the rejection, I submitted all the documentation that my employer provided to submit a uif claim and the claim was rejected and no correspondence to let one know why, when i logged onto the system i seen rejected, that is all there is how do you operate like this
1 reviews | Active since Jan 2020
No reason or correspondence as to why a claim is rejected
I submitted a claim in February as I was retrenched in December, UIF doesnt send one a letter with a bird, or an sms or an email nothing to say that the claim was rejected and to add insult to injury there is knowwhere online that tells you why and what they need to fix the rejection, I submitted all the documentation that my employer provided to submit a uif claim and the claim was rejected and no correspondence to let one know why, when i logged onto the system i seen rejected, that is all there is how do you operate like this
1 reviews | Active since Jan 2020
Bad reflection about the company
_Poor service we experience from the online system and consultants we speak to when we make calls is on another level -
1 reviews | Active since Jan 2020
Bad reflection about the company
_Poor service we experience from the online system and consultants we speak to when we make calls is on another level -
1 reviews | Active since Jan 2020
Complimentary review
Robyn Hlatshwayo from Secunda department of labour he gave me exceptional service.
1 reviews | Active since Jan 2020
Complimentary review
Robyn Hlatshwayo from Secunda department of labour he gave me exceptional service.
1 reviews | Active since Jan 2020
Poor service
They have introduced the online access and still failing to assist us. Their service sucks -When you call they answer Amd keep our calls on hold.
1 reviews | Active since Jan 2020
Poor service
They have introduced the online access and still failing to assist us. Their service sucks -When you call they answer Amd keep our calls on hold.
1 reviews | Active since Jan 2020
Not very helpful and...
Not very helpful and no urgency in what they doing
1 reviews | Active since Jan 2020
Not very helpful and...
Not very helpful and no urgency in what they doing
1 reviews | Active since Jan 2020
Poor Service and No Assistance with UIF Claim – Roodepoort Labour Centre
Poor service and lack of assistance with my UIF claim despite multiple calls, emails, and a visit to the Roodepoort Labour Centre where staff were unhelpful and unprofessional.
1 reviews | Active since Jan 2020
Poor Service and No Assistance with UIF Claim – Roodepoort Labour Centre
Poor service and lack of assistance with my UIF claim despite multiple calls, emails, and a visit to the Roodepoort Labour Centre where staff were unhelpful and unprofessional.
1 reviews | Active since Jan 2020
Terrible service ⚠️⚠️⚠️
Why they still have a landline number when they don't answer it.They answer my call and keep me hold.-!!!It’s been 2 weeks of going pillar to post of being assisted for my Claim to logged I keep on be sending and still no assistance. Someone is not doing their Job -bad service. [CASE ID: C-20260302-006582]
1 reviews | Active since Jan 2020
Terrible service ⚠️⚠️⚠️
Why they still have a landline number when they don't answer it.They answer my call and keep me hold.-!!!It’s been 2 weeks of going pillar to post of being assisted for my Claim to logged I keep on be sending and still no assistance. Someone is not doing their Job -bad service. [CASE ID: C-20260302-006582]