AN
Arthur N
Active since Jul 2014
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Unauthorized Debit Order
I am writing to formally lodge a complaint regarding an unauthorized debit order from Group R Us Insurance that was processed against my bank account. I stated clearly on the 12 April 2026 at 11h19 on Hellopeter website that i didn't open income protector policy that appears to have been opened in my name without my knowledge or consent. On the 24 April 2026 R269.00 was debited in my account that i didn't authorized. I hereby request the following: Immediate cancellation of any policy or service linked to my name and bank account. A full refund of the unauthorized debit order. Written confirmation that my details have been removed from your system and that no further debits will be processed. An explanation of how my banking details were obtained and used without my consent. Below is a reply from Group R Us Groups R Us Insurance Partners’s reply 12 Apr 2026 at 13:19 Thank you for bringing your concerns to our attention. The policy you are referring to is an optional add-on that is presented during the loan application process with one of our partner providers. This cover is not app**** automatically — it is only activated where the option is actively selected and the mandate is accepted as part of the application journey. As the application is completed on the partner platform (in this case, in association with your loan application with Company X), the selection of this option and acceptance of the mandate would have taken place during that process. We understand that this may not always be immediately apparent, particularly where the loan is app**** for through a third party.
0 replies
2 months ago
Unauthorized Policy and Debit Order
I am writing to formally raise a complaint regarding a income protector policy that appears to have been opened in my name without my knowledge or consent. I was surprised to receive a “Welcome On Board” email from your Group R US on the 12 April 2026 at 10h29, despite the fact that I have never communicated with any of your consultants nor agreed to take out any insurance policy with you. Furthermore, I have received a notification from my bank indicating that a new debit order mandate has been registered against my account in favor of your company. I did not authorize this mandate.
1 reply
2 months ago
MTN Router Delays
I am following up on my MTN Router scheduled for delivery by DSV 26 March 2026. Unfortunately, the delivery did not take place and no communication regarding the delay. No update on the tracking shipment.
1 reply
136 months ago
Poor Service
I have cancelled my policy telephonically and the consultant told me that i must submit certified copy ID, 3 months bank statement. on the 17 March 2015 i have e-mailed the required documents and they told me that i will get my money after 8 working days. On the 25 March 2015 i spoke to the consultant by the name of tebogo he told me that my money will be in my account on the 27 march 2015. Today i have called clientele again and the consultant told me that they received my documents on the 24 march 2015. i told him that i have send my documents on the 17 march 2015 and she started to change the date and saying they received my documents on the 20 march 2015. i told her that i have received automatic reply e-mail from them and i have got a proof on my sent box regarding to time and date. i wonder why their services is too slow when they have to pay and you have to stay online for almost 15min. so now they send me pillar to post and i won't encourage anyone to join clientelle regarding to the service i received from them. why it took 16 days to receive an email as if i have send it via post. poor service ever
1 reply
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4 Star
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3 Star
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2 Star
1 (25%)
1 Star
3 (75%)