JS
J S
Active since Jul 2014
8
Reviews
0
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Reviews
8 reviews37 months ago
POOR SERVICE, NO CUSTOMER SERVICE, NOBODY CARES
I have been receiving e-mails and messages that my service is going to be suspended. Called and spoken to at least 4 different people who all tell me that it's a mistake on their side and it will be sorted out. I THEN STILL GET MESSAGES THAT MY SERVICE WILL BE SUSPENDED and nobody ever comes back to me. IF MY SERVICE IS CANCELLED IT WILL IMPACT FINANCIALLY ME AS I WORK FROM HOME, IF THAT HAPPENS I WILL BE GOING TO AN ATTORNEY. SOMEONE NEEDS TO SORT THIS OUT
1 reply
37 months ago
Poor Customer Service and Overall Bad Experience
I booked a return trip to Mauritius via FlySafair for my wife and I which ended in disaster due to very poor service from FlySafair. Our return flight was booked for the 9th May 2023 and was due to arrive in JHB at 18:45, I then had booked a flight from JHB to CT which was departing at 20:05. When we checked in at Mauritius for the return flight I specifically told the agent that we will be taking another flight right after we arrive in JHB and if there is any way that we can prioritize our bag, he said that we can just collect it as normal and then check it in again for the next flight. • The FlySafair flight from Mauritius ended up arriving 10 minutes late • Once we disembarked, we waited almost 30 minutes for our luggage to arrive • We then ran to the check in counter to check the 1 medium sized bag that we had and arrived at the counter at 19:30 The 2 staff members at the check in desk were VERY rude and unhelpful, I was smugly told that it was too late to check in any luggage and that I should have booked the flights further apart (note that there was not actually a later FlySafair that night). I then went to the ticket counter and they told me that I should have asked the agent in Mauritius to add a note to the system which would have allowed me to check my bag in a bit later, that is exactly what I had done! The ticket agent told me that I will have to book the next flight which was at 5:55am the next morning and I ended up paying an extra R654, I then had to find a hotel to stay for the night which cost another R830! The next morning when we were seating on the 5:55am flight I saw another customer bringing a bag onto the plane the exact same size as my checked in bag. The air stewardess told him that its do big for the cabin so she will have it taken to the sky check and he can collect it when he gets off the plane. 1. Why does FlySafair even allow flights to be booked so close together if you are not able to accommodate them, there should be some warning or something preventing this from happening 2. Why did the FlySafair agent in Mauritius not add this ‘Note’ to the system that would have allowed me to check my bag in a bit late 3. Why was I not given the option to check my bag in via sky check, we were not to late to board our flight but nobody at FlySafair even tried to come up with a solution, instead I was treated VERY rudely and made to feel like everything was my fault Overall this was a very disappointing experience just trying to get back home and it ended up costing me a lot more money in extra flights, hotels and transport. I then received an e-mail to complete a Survey, I voiced my unhappiness and have heard nothing back, so what is even the point of doing customer surveys.
1 reply
51 months ago
SCAM - Fridge Repairs
Goes by the name 'Sam Refrigeration" and contact number 078 503 8045. Website https://samrefrigeration.co.za. This is a scam, they come out and tell you that they have fixed your fridge and that it will take a few hours to start working. After a few hours you realise that its not fixed and then they are long gone, no chance of getting your money back. Avoid this website and telephone number! I am still waiting for a refund for 'repairs' that ended up with me having to buy another fridge.
0 replies
55 months ago
Amazing Staff and Food
Had a family dinner at Rocomamas last night. The staff are super friendly and customer focussed, the food was awesome and it was overall a really great experience! Thank you Rocomamas for the effort you put into customer service and making your guests feel at home, keep up the awesome work!
0 replies
55 months ago
Terrible Customer Service
A group of 5 of us attempted to go to Jerry's Burger Bar in TableView last night. As we got to reception there was nobody around to greet us apart from someone (looked like the manager) standing talking on his phone. He completely ignored us and we stood around like idiots until he was done, he then rudely asked if we had a reservation and when we said no he arrogantly scoffed and said that we should always book. Its amazing how some restaurants cry for business from locals during the year but then during the busy season they treat those same customers like dirt. We took our business elsewhere and instead spent over R3500 at Rocomamas which was an awesome experience with friendly staff and excellent food. Jerrys needs to focus on their customers and at very least have staff in place who know how to deal with customers instead of alienating them, poor show.
0 replies
94 months ago
Incorrect amount on mobile account-terrible terrible service!!
In the month of July I received notifications via SMS that I was due for my cellphone upgrade, I went into the Telkom Shop at Bayside mall who confirmed that my upgrade was due and I was provide with a new device. When I received my August account there was an additional amount added to the bill for R1412.28 for a "device carryover". I returned to the Telkom shop on the 9th September 2018 and they told me that this is not correct because I was due for an upgrade and there should not have been any carry over, they then raised a case for the billing issue to be resolved so that I could pay the correct amount. I have followed up with this case every single day and it has now been 7 days and still nobody has helped me resolve this issue. Each time I speak to a consultant they tell me that they will add a note to the system. In the meantime I receive a SMS every day telling me to pay my account or else it will be suspended!! The service that I have received it truly atrocious and I would appreciate someone actually spending some time to sort this out for me so that I can pay the CORRECT amount on my bill.
2 replies
100 months ago
Samsung Smart Care Shocking Service (there is nothing smart or caring about this place)
I took my Samsung Galaxy into the walk in center at Canal walk on the 05 Feb 2018. They advised me that the device will be sent to the Samsung Smart Care Centre for repair and gave me the contact number ********** 151. I have been calling every 2 weeks for an update and each time I am told that they are still 'waiting for parts'. The last time I called was on the 9th March and was told that the matter was being escalated due to it taking to long and that someone would get back to me. Big surprise I have not heard from anyone and am once again having to chase this up myself, I have been trying to call the smartcare center for the past 2 days now and the number is not in use which is making me extremely worried! Has this centre finally closed down due to the appalling service? what has happened to my device? why does it take almost 3 months to get a part for a new Samsung device? why is the customer service component here completely non existent? Could somebody contact me and let me know what is going on!!! the reference number is ********** 338
2 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)