AA
aerlene A
Active since Jun 2014
21
Reviews
0
Industries
Reviews
21 reviews17 months ago
Angry really
Whole day my internet line has been off Flycool has no customer care line along with Vumatel. I can't even log a fault. I sent WhatsApp to various numbers provided but still nothing. They are quick for payment but can't service anybody with queries
1 reply
21 months ago
Angry,
My account was hacked and used internally or by a third party. When I called about a withdrawal I did not make the consultant insisted that I had made the withdrawal. I received an email with my Hwb account number and a total different bank account number, when I queried this I was treated as if I had ****** something. I never received the money And I currently use my Capitec account in my Hwb account. The payment was made to a TymeBank account. Please assist as I was hacked. Kind regards Aerlene Abrahams
1 reply
32 months ago
I'm not sure where the fault is
I'm not sure who I should review regarding me query I bought a R75 1 for you voucher at the shop And I bought a R200 1 for you voucher at tymebank For my hollywoodbets Both vouchers claimed to be redeemed or rejected I called in numerous times and there is nobody to assist Frustrated much. My ID number should be universal for all my accounts Please assist. 8607290205081 Aerlene
0 replies
56 months ago
Splendid service.
<p>My mother has passed away in June, we now have the estate to deal with. Mr Davids at the masters office was kind enough to give me detailed information on how to go about it. After just 3 visits all my paperwork was in order and I got handed my first letter. The reason Im writing this review is to say Mr. Davids was willing to sacrifice his lunch hour just to assist me with this letter, while consulting with him I had many questions to ask and not once did he get tired of me. I think he went above the call of duty. Keep up the good work. Kind Regards. Ms. A. Abrahams.</p>
0 replies
70 months ago
Scammed
I am tired, really, I was told to go to a branch to submit my refund request which should have taken 5 working days according to the consultant. It has been exactly two weeks later. I want my money back which was never credited to my life policy. I am not clued up on how to make a case against old mutual but as soon as find out you will be hearing from my lawyers. I have had enough of this incompetence. 175 year old business with no proper trained staff. Biggest mistake I will not recommend you people to anybody
1 reply
71 months ago
Ridiculous service
The only reason I use this platform as a source of communication, is because hello peter communicates with their client within a decent time frame. Can someone please contact me I would like to surrender my Old Mutual life policy I have all proofs of payments, to the applicable account. After numerous attempts on getting into contavt with anybody regarding my account still to no avail. I have even tried the Facebook communications. I have since moved to Sanlam which In my opinion you guys can learn alot from
1 reply
73 months ago
Fed up
For the past few years i have had endless Problems with this company, but have been trying to keep my composure due to the fact that my son needs financial wealth in the event I die. I say it so bluntly because I,. As many South African citizens have been under immense financial strain But I still manage to pay old Mutual via eft monthly Using a reference 017592713. I logged on to your online portal showing me my policy is inactive. Can you please rectify this error. All my emails are backed up for legal purposes I am tired of hanging on the phone and not having a consistent financial advisor.
2 replies
76 months ago
For emergency situations
Your number one store for all your emergency hardware needs From key cutting To a burst tap To an electrical fault This store will gladly assist when you u need it most. Situated in the heart of Grassy Park Open until 9 for your convenience.
0 replies
77 months ago
Bad service
On Friday night when we arrived we told we cannot fill up petrol. The exact time was 11:50pm Because they are doing routine checks in a not so safe area. It has never happened before... Then Tuesday morning I sent my staff to get me a pie Because I cannot eat meat due to health reasons They still sent me the wrong order I called it in they told me they were sending someone to correct the error 40mins later my boss himself went to exchange it and they were adamant that the error was not theirs. Listen I don't want a refund but Im using this particular garage for over 9 years. Step up your standards and call your old staff back. They knew what our needs were and it was met. Very ****ed.
3 replies
78 months ago
Call centre problem
I as many other people missed my premium on the first of January 2020. I have been waiting for their call, Since the 2nd because it has been an absolute horror to contacting their call centre. Please get a consultant to call me on 0764973513. Thank you
1 reply
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (80.95238095238095%)