Master of the High Court
Unclaimed Business
|1|13 Reviews (last 12 months)|This business does not respond to reviews
Master of the High Court
Unclaimed Business
|1
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Master of the High Court is the subject of consistently negative feedback from members of the public navigating estate, guardian fund, and trust matters. A recurring theme is unanswered emails and phone calls, prolonged delays spanning months or years, and files reportedly lost or misplaced. Customers consistently mention being turned away repeatedly, lack of feedback on submitted claims, and unprofessional conduct from staff and security. Many describe the experience as emotionally draining, particularly for those handling deceased estates, and raise concerns about transparency, accountability, and basic facilities at branch offices.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 19:29
Master’s Office Marshalltown – Lost file, endless delays, and unacceptable treatment
I am lodging this complaint after months of frustration trying to resolve a simple estate amendment at the Master’s Office in Marshalltown, Johannesburg. After my mother passed away, I had to take over as the responsible person for my late father’s estate. Since December 2025, I have made multiple trips to this office, only to be turned away repeatedly. I was first told amendments were closed and to return in January 2026. When I did, I was again told to come back the following week. On my next visit, I was informed that my father’s file is not even on the system and has to be manually located, along with many other files reportedly “lost” dating back to 2014. I was promised feedback within a week. After two weeks with no response, I had to follow up myself before any progress was made. On 18 March 2026, while I was finally being assisted by an official, a fire drill was activated and everyone had to evacuate. After the drill, I returned to continue the process. While I was already seated and being assisted, a security guard stormed in and aggressively instructed me to leave the office until all staff had returned. This was not only unprofessional but directly prevented me from completing an active administrative process. The overall experience at this office is deeply concerning: - Members of the public are made to wait outside in the street in the mornings - No access to basic facilities like toilets while waiting - Long delays just to receive a ticket number - Hours of waiting before any assistance is provided - No proper parking, creating additional risk and inconvenience - Repeated disruption to my work, requiring time off just to attempt basic service This level of service is unacceptable. Citizens dealing with deceased estates—already a difficult and sensitive process—are being treated in a manner that is disrespectful and degrading. I will also be escalating this matter further. I expect accountability and improvement in how members of the public are treated at this office.
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 19:29
Master’s Office Marshalltown – Lost file, endless delays, and unacceptable treatment
I am lodging this complaint after months of frustration trying to resolve a simple estate amendment at the Master’s Office in Marshalltown, Johannesburg. After my mother passed away, I had to take over as the responsible person for my late father’s estate. Since December 2025, I have made multiple trips to this office, only to be turned away repeatedly. I was first told amendments were closed and to return in January 2026. When I did, I was again told to come back the following week. On my next visit, I was informed that my father’s file is not even on the system and has to be manually located, along with many other files reportedly “lost” dating back to 2014. I was promised feedback within a week. After two weeks with no response, I had to follow up myself before any progress was made. On 18 March 2026, while I was finally being assisted by an official, a fire drill was activated and everyone had to evacuate. After the drill, I returned to continue the process. While I was already seated and being assisted, a security guard stormed in and aggressively instructed me to leave the office until all staff had returned. This was not only unprofessional but directly prevented me from completing an active administrative process. The overall experience at this office is deeply concerning: - Members of the public are made to wait outside in the street in the mornings - No access to basic facilities like toilets while waiting - Long delays just to receive a ticket number - Hours of waiting before any assistance is provided - No proper parking, creating additional risk and inconvenience - Repeated disruption to my work, requiring time off just to attempt basic service This level of service is unacceptable. Citizens dealing with deceased estates—already a difficult and sensitive process—are being treated in a manner that is disrespectful and degrading. I will also be escalating this matter further. I expect accountability and improvement in how members of the public are treated at this office.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 10:43
Bad service from the guardian fund.
I submitted my claim on the 4th of November 2025 and they kept quiet until January 2026, where I had wrote multiple emails asking for feedback. They later responded and told me some documents were missing I went there and they sent me to the PMB GEPF office,when all that was done they ignored my emails again and today I called submitted my information and they dropped the phone call.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 10:43
Bad service from the guardian fund.
I submitted my claim on the 4th of November 2025 and they kept quiet until January 2026, where I had wrote multiple emails asking for feedback. They later responded and told me some documents were missing I went there and they sent me to the PMB GEPF office,when all that was done they ignored my emails again and today I called submitted my information and they dropped the phone call.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2026, 07:35
I made an applicatio...
I made an application last year in November for guardian funds at Master they keep on telling me they are still waiting for outstanding when calling the number I was given it just rang no answer
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2025, 14:53
Domestic violence na threats
Hello Peter we have a problem of protection order court is been a month my daughter in law asking for protection order of domestic violence an family threats but germiston court doesn't take any action please help,an this people are dangerous even one of uncle got guns
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2025, 14:53
Domestic violence na threats
Hello Peter we have a problem of protection order court is been a month my daughter in law asking for protection order of domestic violence an family threats but germiston court doesn't take any action please help,an this people are dangerous even one of uncle got guns
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2025, 08:01
Urgent Request for Assistance – Exclusion from My Late Father’s Estate
Dear HelloPeter Team I am seeking your urgent assistance regarding the handling of my late father’s estate, which has been pending for five years without fair resolution. Before my father’s passing, he officially changed my surname to his surname, and this change was published in the Government Gazette. However, despite this legal change, I was purposely excluded from his estate by my half-siblings, with the apparent cooperation of officials from the Master’s Office. My name was bypassed in the estate documents, even though there is clear proof of my surname change and rightful connection to my late father. I have already lodged a formal complaint with the Master’s Office in Grahamstown/Makhanda and submitted a follow-up letter requesting intervention by the Master’s Court. Unfortunately, there has been no progress or feedback since then. This situation has caused me deep emotional and financial distress. I kindly request HelloPeter’s assistance in helping me escalate this matter and ensure that the National Master’s Office and Regional Master’s Office (Grahamstown/Makhanda) take immediate action to investigate and correct this injustice. Please help me get the attention of the relevant authorities so that I can be rightfully included in my late father’s estate as per the law. Thank you for your time and assistance. Yours sincerely, Mangaliso Mkokeli 0739494563
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2025, 08:01
Urgent Request for Assistance – Exclusion from My Late Father’s Estate
Dear HelloPeter Team I am seeking your urgent assistance regarding the handling of my late father’s estate, which has been pending for five years without fair resolution. Before my father’s passing, he officially changed my surname to his surname, and this change was published in the Government Gazette. However, despite this legal change, I was purposely excluded from his estate by my half-siblings, with the apparent cooperation of officials from the Master’s Office. My name was bypassed in the estate documents, even though there is clear proof of my surname change and rightful connection to my late father. I have already lodged a formal complaint with the Master’s Office in Grahamstown/Makhanda and submitted a follow-up letter requesting intervention by the Master’s Court. Unfortunately, there has been no progress or feedback since then. This situation has caused me deep emotional and financial distress. I kindly request HelloPeter’s assistance in helping me escalate this matter and ensure that the National Master’s Office and Regional Master’s Office (Grahamstown/Makhanda) take immediate action to investigate and correct this injustice. Please help me get the attention of the relevant authorities so that I can be rightfully included in my late father’s estate as per the law. Thank you for your time and assistance. Yours sincerely, Mangaliso Mkokeli 0739494563
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