MM
Mfanafuthi M
Active since Apr 2014
7
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Reviews
7 reviews1 month ago
EXPERIAN NOT INTERESTED IN RESOLVING CONSUMER ISSUES
I have been trying for more than 2 months to get Experian to remove an account with BMW Finance that is appearing under my profile with them (Experian) and not with other bureaus. They have been telling me that BMW Finance must fix it and eventually that BMW Finance must amend manually, of which BMW Finance responded that they only can access TransUnion. Ultimately someone from Experian told me only a dispute will help and that it must not be raised as ***** since BMW Finance said the account number doesn't exist so it could be a glitch. For the past 4 weeks I have been loading disputes, 2nd I was told I must load as ***** instead and attached necessary documents, 3rd my ID was certified more than 3 months ago and affidavit has no commissioner of oath's stamp, corrected the ID and at the police station I was told the only 2 stamps they have are those in Affidavit they can't help me, so I attached again the certified ID and the Affidavit. Today (14/05/2026) again the dispute was canceled due to no stamp of which I don't even know where to get it. Most challenging you stand more than an hour on the phone without a response until you drop.
3 replies
1 month ago
Providing fictitious deals to the bureaus then refuse to correct
I found out that I was overcommitted due to a non-existent BMW Finance R3 023 712 deal or account that was picked up or provided to Experian, which I miraculously have with them. I have been in communication with BMW Finance for almost a month and have interacted with 4 customer service reps thus far: Sibonakaliso, Mbali (who managed to assist by requesting a manual amendment with the bureaus), Mikayla or Michaela, and, lately, Senzo. Experian has since requested someone from BMW Finance to provide the correct open balance (or R0) by manually resubmitting via the CBA portal. To this day, there has been no response from anyone at BMW Finance, despite my several calls and emails. Customer service sends me to legal, legal to late payments, late payments to dealers’ support, and the cycle starts again.
0 replies
20 months ago
Samsung Warranty Support issue
I sent my Z Fold 4 for warranty repairs in Pretoria (Samsung Customer Service Centre) since it was no longer opening fully. A week later my device was still not booked yet and I haven't even received a reference number too after several emails and calls. Seeing that it might never be attended to I fetched back as it was.
3 replies
20 months ago
OTP system at FNB leads to 15k loss.
FNB's OTP system led to 15k loss from our business account. Currently if you have 2 devices and you are trying to make a payment from the secondary one, the OTP goes through to the primary device or cell number. Back in July a payment was attempted for 15k through the secondary device and the system requested an OTP but it never and was never used, a decision was taken to use the primary device to process the payment. The second payment went through as normal only for the first payment that requested an OTP to also clear an hour later. Needless to say the recipient disappeared and stopped answering our calls. FNB argument for refusing to refund us is that their OTP system does automatic verification and requires no OTP input anymore even on secondary devices, this is not the case as we still have to put OTP even to this day.
1 reply
36 months ago
Won't allow you to cancel out-of-contract debit order!!
On the 20th of April 2023 I sent an email for cancellation and I was called thereafter and asked as to why I was cancelling, I explained that I don't see any value from them, they sometimes come after 5hrs or not come at all when the alarm is triggered and they hardly even call when it is triggered. The lady confirmed it was cancelled but the debit still went off. I reversed the debit but end of May they debited twice, when I asked Absa to reverse they say they can only reverse 1 the other 1 was a debicheck so can't be reversed. Absa told me although a debicheck is supposed to be approved by me, other companies like ADT can load it and approve it themselves, go figure. Absa gave me an ADT number (0113020484) to call in order to cancel the debit order, well I have been calling this number for the past week. Today I used the customer line and they transferred me to cancellation and confirmed the account is still active contrary to being told otherwise in April. When they transfer me my call get cut off, someone call and cancel the call, I call again I am told the system shows someone is going to call me, wait, call again that someone is on lunch they can't give me her direct line because they will walk to her and tell her to call. I call again once I give them my cell phone number the line goes dead.
1 reply
83 months ago
Eastvaal Motors Ford sold new Mustang with faulty battery / starter.
I bought a new Mustang in Dec 2018, in May 2019 the battery failed, normally this happens not even when the car has been standing; normally I will stop for 30min then it fails to start makes one wonder if it is even the battery that is faulty. First incident I reported it and they came to jump-start, claiming I am not using the vehicle as often although it was only standing for 2 days and already sitting at above 5000kms. I have since had to jump-start the car for about 7 times since then. I have spoken to my sales person since then and sent her an email 10 days ago without any help. Surely the battery cannot have less than 6 months warranty or whatever is wrong with the car.
1 reply
131 months ago
2 months have elapsed still waiting for my refund.
I mistakenly transferred R4000 instead of R400 to Multichoice / DStv as my monthly subscription towards end of June.<br> I called in and also communicated online and have been promised a refund since and nothing happened.<br> Early this month again I called only to be told that the request was not processed but I was going to get my refund in 2 weeks time, 2 weeks has since then elapsed.<br> <br> I guess operating without serious competition is becoming a problem here.
1 reply
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6 (85.71428571428571%)