Eastvaal Motors
Verified Business
|4.1|48 Reviews (last 12 months)|Responds in 50h 44m
Eastvaal Motors
Verified Business
|4.1
48 Reviews (last 12 months)
Responds in 50h 44m
Rated in:
Scores reflect the Overall AI Score for each category
Eastvaal Motors
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Eastvaal Motors earns strong praise for its sales consultants, particularly Olga du Toit and Sello, who are repeatedly named for patient, professional service. However, the dealership faces serious concerns around vehicle quality misrepresentation, after-sales communication breakdowns, and unresolved service complaints that have prompted threats of legal escalation from frustrated buyers.
Replied to 82% of negative reviews
Reply time on negative reviews: 4h 35m
TrustIndex
7.3
Ranking
#35
in Car Dealerships
Reply Time
50h 44m
NPS Score
44
Recommended: Likely
Replied to 82% of negative reviews
Reply time on negative reviews: 4h 35m
Sep '25 - Aug '26
Based on recent customer reviews, Eastvaal Motors earns strong praise for its sales consultants, particularly Olga du Toit and Sello, who are repeatedly named for patient, professional service. However, the dealership faces serious concerns around vehicle quality misrepresentation, after-sales communication breakdowns, and unresolved service complaints that have prompted threats of legal escalation from frustrated buyers.
Eastvaal Motors has a TrustIndex of 7.3 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. They reply to 82% of negative reviews, typically within 4 hours 35 min. Hellopeter has tracked Eastvaal Motors across 321 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
My experience with the dealer was amazing they made it easy for me to get the car I wanted
1 reviews | Active since May 2026
My experience with the dealer was amazing they made it easy for me to get the car I wanted
1 reviews | Active since May 2021
Bought a car ar Eastvaal Motor City from Megan after a few days we noticed the bluetooth is not working reported it and requested it to be fixed Never EVER. Has she give feedback i had to call or WhatsApp every time and the i get excuses Jaco the second hand sales manager got involved some story i never hear from them i have to whatsapp every excuse i get i went into eastvaal again spoke to Jaco PROMISES PROMISES PROMISES. Not one word from them it is 6 months later now!!! Very very very bad service and the attitude
1 reviews | Active since May 2021
Bought a car ar Eastvaal Motor City from Megan after a few days we noticed the bluetooth is not working reported it and requested it to be fixed Never EVER. Has she give feedback i had to call or WhatsApp every time and the i get excuses Jaco the second hand sales manager got involved some story i never hear from them i have to whatsapp every excuse i get i went into eastvaal again spoke to Jaco PROMISES PROMISES PROMISES. Not one word from them it is 6 months later now!!! Very very very bad service and the attitude
1 reviews | Active since Jan 2026
After months of searching for the right vehicle, facing many obstacles, and struggling to find the right finance deal for our family, we honestly became despondent. Then one Facebook enquiry to East Vaal Motors changed everything. That same evening, Sello called me and introduced himself as, “Sello… the man who is going to take your money.” 😄 What followed was exceptional service from a genuinely humble, respectful, patient, and caring person. Even while preparing for his wedding, he kept checking in and supporting us throughout the process. Leandri worked incredibly hard to secure us the best finance deal we received, and we are truly grateful for her dedication. To top it off, Sello drove over 100km while on leave to personally deliver our vehicle. East Vaal Motors, Sello, and Leandri — thank you for making this journey possible for our family. You guys are awesome!
1 reviews | Active since Jan 2026
After months of searching for the right vehicle, facing many obstacles, and struggling to find the right finance deal for our family, we honestly became despondent. Then one Facebook enquiry to East Vaal Motors changed everything. That same evening, Sello called me and introduced himself as, “Sello… the man who is going to take your money.” 😄 What followed was exceptional service from a genuinely humble, respectful, patient, and caring person. Even while preparing for his wedding, he kept checking in and supporting us throughout the process. Leandri worked incredibly hard to secure us the best finance deal we received, and we are truly grateful for her dedication. To top it off, Sello drove over 100km while on leave to personally deliver our vehicle. East Vaal Motors, Sello, and Leandri — thank you for making this journey possible for our family. You guys are awesome!
1 reviews | Active since Apr 2026
What an absolute pleasure dealing with Olga du Toit at Eastvaal Motors. She phoned me immediately after I lodged a query on Autotrader on a Sunday and by Wednesday, the vehicle was delivered to my door safe and sound. Never had a struggle with communication, always available, always respectful. Well done Olga!
1 reviews | Active since Apr 2026
What an absolute pleasure dealing with Olga du Toit at Eastvaal Motors. She phoned me immediately after I lodged a query on Autotrader on a Sunday and by Wednesday, the vehicle was delivered to my door safe and sound. Never had a struggle with communication, always available, always respectful. Well done Olga!
1 reviews | Active since Apr 2026
I hit the best service from Eastvaal, Sales Executive Ms Olga Du Toit was able to communicate well , was patient with me, she would communicate with everything I needed to know. Her customer service is 10/10 Thanks
1 reviews | Active since Apr 2026
I hit the best service from Eastvaal, Sales Executive Ms Olga Du Toit was able to communicate well , was patient with me, she would communicate with everything I needed to know. Her customer service is 10/10 Thanks