EM
Eastvaal Motors
Verified Business
EM
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Eastvaal Motors earns strong praise for its sales consultants, particularly Olga du Toit and Sello, who are repeatedly named for patient, professional service. However, the dealership faces serious concerns around vehicle quality misrepresentation, after-sales communication breakdowns, and unresolved service complaints that have prompted threats of legal escalation from frustrated buyers.
TrustIndex
7.5
Ranking
#33
in Car Dealerships
NPS Score
42
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Eastvaal Motors earns strong praise for its sales consultants, particularly Olga du Toit and Sello, who are repeatedly named for patient, professional service. However, the dealership faces serious concerns around vehicle quality misrepresentation, after-sales communication breakdowns, and unresolved service complaints that have prompted threats of legal escalation from frustrated buyers.
Eastvaal Motors's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Sales & Purchase Experience (4.0) is the standout area, with customers naming Olga, Sello, Hannelie, Rowan, Francois, and Sifiso for smooth deals, quick finance approvals via Leandri, and going the extra mile with vehicle delivery.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Bought a car ar Eastvaal Motor City from Megan after a few days we noticed the bluetooth is not working reported it and requested it to be fixed Never EVER. Has she give feedback i had to call or WhatsApp every time and the i get excuses Jaco the second hand sales manager got involved some story i never hear from them i have to whatsapp every excuse i get i went into eastvaal again spoke to Jaco PROMISES PROMISES PROMISES. Not one word from them it is 6 months later now!!! Very very very bad service and the attitude
1 reviews | Active since Jan 2020
Bought a car ar Eastvaal Motor City from Megan after a few days we noticed the bluetooth is not working reported it and requested it to be fixed Never EVER. Has she give feedback i had to call or WhatsApp every time and the i get excuses Jaco the second hand sales manager got involved some story i never hear from them i have to whatsapp every excuse i get i went into eastvaal again spoke to Jaco PROMISES PROMISES PROMISES. Not one word from them it is 6 months later now!!! Very very very bad service and the attitude
1 reviews | Active since Jan 2020
After months of searching for the right vehicle, facing many obstacles, and struggling to find the right finance deal for our family, we honestly became despondent. Then one Facebook enquiry to East Vaal Motors changed everything. That same evening, Sello called me and introduced himself as, “Sello… the man who is going to take your money.” 😄 What followed was exceptional service from a genuinely humble, respectful, patient, and caring person. Even while preparing for his wedding, he kept checking in and supporting us throughout the process. Leandri worked incredibly hard to secure us the best finance deal we received, and we are truly grateful for her dedication. To top it off, Sello drove over 100km while on leave to personally deliver our vehicle. East Vaal Motors, Sello, and Leandri — thank you for making this journey possible for our family. You guys are awesome!
1 reviews | Active since Jan 2020
After months of searching for the right vehicle, facing many obstacles, and struggling to find the right finance deal for our family, we honestly became despondent. Then one Facebook enquiry to East Vaal Motors changed everything. That same evening, Sello called me and introduced himself as, “Sello… the man who is going to take your money.” 😄 What followed was exceptional service from a genuinely humble, respectful, patient, and caring person. Even while preparing for his wedding, he kept checking in and supporting us throughout the process. Leandri worked incredibly hard to secure us the best finance deal we received, and we are truly grateful for her dedication. To top it off, Sello drove over 100km while on leave to personally deliver our vehicle. East Vaal Motors, Sello, and Leandri — thank you for making this journey possible for our family. You guys are awesome!
1 reviews | Active since Jan 2020
What an absolute pleasure dealing with Olga du Toit at Eastvaal Motors. She phoned me immediately after I lodged a query on Autotrader on a Sunday and by Wednesday, the vehicle was delivered to my door safe and sound. Never had a struggle with communication, always available, always respectful. Well done Olga!
1 reviews | Active since Jan 2020
What an absolute pleasure dealing with Olga du Toit at Eastvaal Motors. She phoned me immediately after I lodged a query on Autotrader on a Sunday and by Wednesday, the vehicle was delivered to my door safe and sound. Never had a struggle with communication, always available, always respectful. Well done Olga!
1 reviews | Active since Jan 2020
I hit the best service from Eastvaal, Sales Executive Ms Olga Du Toit was able to communicate well , was patient with me, she would communicate with everything I needed to know. Her customer service is 10/10 Thanks
1 reviews | Active since Jan 2020
I hit the best service from Eastvaal, Sales Executive Ms Olga Du Toit was able to communicate well , was patient with me, she would communicate with everything I needed to know. Her customer service is 10/10 Thanks
The most common complaint about Eastvaal Motors, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (2.5) is a recurring pain point. Customers report unreturned calls from Dealer Principals, ignored complaints, missing disc and number plate follow-ups, and having to chase repeatedly for service updates and promised gifts.
Eastvaal Motors scores 3.3 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Sales Process (4.3); their weakest is After-Sales Service (2.5). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
Eastvaal Motors has a TrustIndex of 7.5 out of 10 on Hellopeter, based on 61 reviews in the last 12 months. Hellopeter has tracked Eastvaal Motors across 321 total reviews. How is the TrustIndex calculated? →