DW
Debbie W
Active since Jan 2014
21
Reviews
0
Industries
Reviews
21 reviews2 weeks ago
: Extremely Poor Service and Lack of Communication from Stage Zero
I am extremely disappointed with the level of service and communication I have received from Stage Zero regarding my solar system installation/support. From the beginning, communication has been inconsistent, slow, and unprofessional. I have repeatedly had to follow up for updates, answers, and assistance, yet my concerns are either ignored or addressed far too late. I have left numerous messages on their helpline, including messages on their app. We have left numerous messages for Mr Riaan Frik, only for them to be ignored. For a company operating in the solar and energy sector, where customers invest significant amounts of money and rely on proper support, this level of service is completely unacceptable. There has been little to no proactive communication from Stage Zero. Promises of callbacks or updates are not honoured, and getting clear information about my solar system has become frustrating and exhausting. As a paying customer, I expected professionalism, transparency, and reliable after-sales support — none of which I have experienced. The lack of accountability and urgency has caused unnecessary stress and inconvenience. Customers should not have to chase a company continuously just to receive basic communication or support. The system has now doubled our monthly electricity payments, where we were advised that our reliance on City Power would be minimal, where this is not the case. I am posting this review in the hope that Stage Zero finally takes this matter seriously, improves its customer service standards, and provides the assistance and communication that should have been given from the start. I would appreciate urgent intervention and proper resolution to my outstanding issues.
1 reply
8 months ago
Vodacom Customer Care
Good day. How is anyone meant to get hold of Vodacom Customer care if your phone has been blocked. I made a payment, and I now want my number to be unblocked. When I call customer care, the call gets diverted to a recorded message. How is anyone meant to get anything sorted. Do no human's work there anymore? This is most frustrating.
2 replies
9 months ago
Addin a pet to my policy
Erika Richter helped with adding a pet to my policy. It was quick and painless. She was a great help. Thank you
1 reply
15 months ago
Helpful Consultant
Spoke to Themisha. She was very helpful in assisting with my query.
1 reply
26 months ago
Disappointing service
Good day. Trust you well. I have a huge complaint about My Debt Hero. Instead of making my life easier, it has just been complicated. They mess up on the debit order, don't take it off my account and make it my problem. They need to take responsibility for their actions. I then get shoved from pillar to post. It looked and sounded great at the time, now it's just another load of stress. Very disappointing.
1 reply
29 months ago
Positive Outcome
Good day, After posting on Hellopeter, I got a positive response from Premier Private Resorts. They sorted out my complaint which I am very greatful for. Thank you Bianca for your assistance.
1 reply
29 months ago
Disappointment once again
Good day, once again it's Premier Private Resorts that has disappointed me. I went onto the website at midnight 26th December into 27th December to book my holiday for the end of this year. I booked my preferred place, and got a message that I will get an email to confirm my booking. Low and behold, I never received an email. Being the first time I have booked this way and not fami**** with the process I didn't know haw long it takes to get the email. I called in yesterday, 3 January only to be told that there is no booking done. I was promised a call back which I still don't have. I am really tired of having to always take second for the amount that I am paying in levies and point fees.
3 replies
31 months ago
Great Service
I have found the most helpful, friendliest lady at Premier Private Resorts. Since speaking to her a few months ago, she has really been amazing and accommodating (oops, note the pun ). Prabashni, would like to thank you for all your help. It's an absolute pleasure dealing with you.
1 reply
35 months ago
Excellent Service
Once again, I cannot fault Dotsure. I would like to thank Kyle April for assisting me and making the changes to my policy a painless process. Keep up the good work Kyle.
1 reply
36 months ago
Bad service from Old Mutual
Good day, This is about Old Mutual. I have never had such shocking service from a bank as I am receiving from Old Mutual. For six weeks I have been trying to withdraw my money. Each time there is another excuse, we haven't received it, which email address did you send it to, this form hasn't been completed, that form hasn't been completed. It is now actually beyond a joke.. They advertise that everything can be done on their mobile app. Well that is definitely not the case. It is very disappointing that something so simple and that should take five days, has take six weeks and I still don't have my money. I will definitely be closing all my accounts with them
1 reply
Review Distribution
5 Star
10 (47.61904761904762%)
4 Star
3 (14.285714285714286%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
7 (33.333333333333336%)