HV
Henri van der Ryst
Active since Nov 2013
6
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0
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Reviews
6 reviews4 months ago
Westvaal Volkswagen Mbombela: Poor Workmanship and Customer Relations
Westvaal Volkswagen Mbombela. 5 November 2025, I took my Amarok for its 240000km services. I requested the V-belt tensioner to be inspected as it was making a noise. During the service, a timing-belt kit was installed, as well as a new V-belt and a V-belt tensioner. Total cost of service = R20 112.78. During a visit to the KNP, driving with open windows, I heard a strange noise from the engine. On inspection the tensioner pulley was found to vibrate a lot. I send a video of this vibration to the service dealer but no definite solution was offered. 21 November2025, after arrangements with Amanda, I took the vehicle back for inspection. Samantha and Stephan assisted me on the day. The tensioner pulley was again replaced at no cost to me. On inspection, the tensioner was still vibrating, and the strange noise was still there. It was said to me that there is no cer*****y if the tensioner should vibrate or be stable. No other 2.0tdi Amarok was on the floor to compare with. As the workshop manager was not at work on this day, I was told that I will be contacted on Monday, 1 December with an answer on the vibrating tensioner. The next communication between Westvaal Volkswagen and myself will be this letter, 66 days later. Not getting response/service from Westvaal Volkswagen, I asked social media for assistance. An immediate answer from a person from VAG Spec Group was to replace the Alternator pulley. I don’t know the details, but this is a “clutch-pulley”. According to him this alternator pulley failing was the cause for the tensioner to be damaged. 17 January 2026 I took my vehicle to VAG Menlyn. The alternator pulley was replaced and my vehicle is as new, no vibration, no strange noise, running like an Amarok should. Cost for alternator replacement = R2 408.19. 26 January 2026 I send above email to Westvaal Volkswagen for Workshop Manager and Sales Executive's attention. No reply 4 February 2026 WhatsApp message to Sales Executive. Speedy reply confirms receiving mail and discussing with Workshop Manager. No reply from WShop Manager. 12 February 2026 Again confirms issue was brought under WShop Manager’s attention and to expect a phone call. No reply from WShop Manager. I've had dealings with this institution since 2011. Never did I experience any problems with 2 vehicles been serviced by them . Only change I know was Westvaal taking over from Alan Hudson Volkswagen. I really don't trust this institution to service any of my vehicles in the future. The service I received from Amanda (Sales Executive) and Samatha (Service Consultant), was exceptional. I sallute you.
0 replies
6 months ago
Mweb no-service provider
Worst service ever experienced. No customer support at all. Biggest mistake I ever made to register a mweb email address.
0 replies
15 months ago
Out of the box failure
Bought an upgrade kit from Evetech, Motherboard, CPU, CPU Cooler, 2x16GB RAM modules. When putting system together, system did not start up at all. Run tests and found 1 memory module to be the problem. With1 module any of the 4 memory slots, computer start up and working fine, reporting 16GB RAM. With the other module in either of the 4 slots available, computer not starting up at all. Report to Evetech and is instructed to send RAM Modules back for testing. Did this on my own cost from Barberton Mpumalanga to Centurion. After 2 weeks received modules back with report that they do not find a problem with the modules, all working fine. Again, do all tests mentioned, and same module still causing computer not to start up. Asked to make a video of me doing the test. On the video it can be seen that computer is running fine with 1 module installed and 16GB RAM reported. Changing to the module, it can be seen that the computer does not start at all. Now Evetech wants me to send all equipment bought back for test. Again, I will have to pay for courier, as well as being without a computer again for two or more weeks. They are trying their best to not except they supp**** faulty RAM and not willing to replace the faulty unit. I have been working on computers since 1986 and Between 2006 and 2008 I was responsible for the IT Department of a small mine. I would call myself comfortable doing fault finding on a computer.
1 reply
47 months ago
Fraudulent Transaction
On 1 June 22, out of the blue, get SMS's regarding upgrade quotation and finalization on my contract. Also a request to rate my experience with Vodacom4U Shop in Constantia. I live in Barberton, very far from Constantia. Calling Vodacom to enquire, Yes, the upgrade was done and I have to now cancel the upgrade. I did not request an upgrade, why should I cancel the upgrade.
2 replies
76 months ago
TymeBank: Money lost
On 11 January 2020 my wife transferred R1000 from her EveryDay account to one of her GoalSave accounts. This transfer is reflected in her EveryDay account as a debit, but does not show in her GoalSave account. Emails are only answered with “we are investigating”, “will provide feedback”! How difficult is it to fix a simple transfer between accounts?
0 replies
95 months ago
Discovery - Read and understand the fine print!! No mercy!!
01/07/2011 – 31/07/2017: My daughter was a member as a dependent on my Discovery Medical Plan. Got married and decided to go on her own medical plan 18/07/2017: Completes new application form with her husband as dependent on employer group 21/07/2017: Form received by Broker and forward to new business 22/07/2017: Member certificate received by Broker 24/07/2017: Member certificate send to my daughter 25/07/2017: My son-in-law (dependent and spouse), makes an appointment with a doctor because of stomach cramps and pays cash for the consultation. (Client was not aware of the fact that he needs to inform Discovery of any changes in his health after he received the member certificate) 01/08/2017: Health plan becomes in force 24/10/2017: My daughter suspects that she is pregnant and requests blood tests 14/11/2017: My daughter visits a doctor, while there her husband consults the doctor about stomach cramps and the doctor requests a gastroscopy be performed 15/11/2017: Her husband phones pre-authorization, and is informed that his health plan was suspended, he doesn’t understand why 16/11/2017: Broker and my daughter try to determine why the health plan was cancelled, nothing is given in writing 24/11/2017: My daughter has an appointment with doctor to determine the pregnancy, the claim is not paid as the membership is suspended 05/12/2017: My daughter receives a letter explaining the suspension dated 05/12/2017. Broker tried to make contact with contact person for suspension, without success Telephonic appointment with main member and contact person didn’t take place as was planned 11/12/2017: My daughter receives SMS’s and emails regarding debt that must be repaid to Discovery 10/01/2018: Premiums are placed as a credit through the employers account 30/01/2018: My daughter pays the debt to Discovery 12/12/2017: Broker receive the new application form the member, the BC forwards the application to new business 15/12/2017 to 26/02/2018: requirements are being called and supplied 26/02/2018: Broker receive the COL, on which 3 month waiting period and 12 month exclusion on a long list of conditions. The pregnancy is also excluded Reasons given: Not a member of a registered SA medical scheme OR Break in membership of longer than 90 days. (Since suspension to date of COL, 83 days)
2 replies
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