MB
Magdelt B
Active since Nov 2013
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
I had a fantastic experience and received excellent service
I had a fantastic experience and received excellent service. Sinqobile Mchunu was professional, attentive, and went above and beyond to ensure that I understand 100% the difference between the Options. Highly recommended!
1 reply
32 months ago
FANTASTIC AND PROFESSIONAL SERVICE!!!
The only thing that improves the experience of buying a new car is to have a good salesperson. Thank you so much to Anro Dias from Varnfield and Maritz Motors Pty Ltd in Pretoria North for excellent service. Anro has been incredible making my new car purchase a pleasure. He is SUPER FRIENDLY and very helpful until the end and he go over and beyond for his customers. Anro constantly keeping me up to date with progress. He is really an asset to Varnfield and Maritz. Due to him I will definitely be a return customer. Thank you Anro for making us part of the Varnfield and Maritz Family.
0 replies
32 months ago
D'Angelo Whyte - Dotsure
D'Angelo Whyte gave me a call this morning regarding Dotsure Pet Insurance. He was thorough, friendly and so helpful. He explained the different options in detail, also reassured me about the benefits for my dog, Skye. He also answered all my questions and did it in a way that was clear so that I could understand. Thank you for the excellent service D Angelo Whyte, Dotsure should be happy they have you.
1 reply
41 months ago
PATHETIC SERVICE
The client service from MBD is absolutely horrendous!!!! I refer to a Vodacom account with which Vodacom and I disagreed in 2020 and which I ultimately refused to pay because we could not come to an agreement. This account eventually ended up with Munnik Basson Dagama (MBD) in 2022. MBD and I came to an agreement on a final outstanding amount, whereafter I undertook to pay monthly payments on this account, however, I received an offer last week which will enable me to settle all my outstanding debts, but the institution request urgently for final statements on all my accounts, showing the payments already paid as well as the outstanding balances on the accounts. Since last week, numerous emails and calls to MBD customer service have yield no results, no feedback or sense of urgency after I explicitly said to them that it is URGENT. Their account is the only one outstanding. Why couldn’t they just send monthly statements showing amounts paid, as well the outstanding balance on the account for own records It will be highly appreciated if you can assist me in this regard, please?
1 reply
59 months ago
POOR SERVICE
Hello Peter I refer to various telephone conversations between my husband and members of Vodacom regarding the arrears on my account. During these conversations my husband was informed that my cell phone number as well as the numbers of my kids’ cell phones were deleted and that the outstanding balance which was supposed to be around R17 000 (max) is now R34 566 (I don’t know where they got this from). This came as a shock to me as I have been a loyal Vodacom customer for many years. Due to the fact that the aforementioned cell phone numbers were deleted, Vodacom was unable to contact me and therefore I gave my husband Power of Attorney to communicate with them on my behalf. Like many other people, the devastating consequences of the Covid-19 pandemic, had a disruptive effect on my personal life and also on my financial situation. The compulsory lock down period as well as all the restrictions as a result thereof, office closures, loss of income etc. caused long payment delays which reflected very negatively on our family income. Due to the fact that the problem couldn’t be solved via telephone, I wrote a letter to Vodacom as well to inform them that our financial situation has since improved to such an extent that I am now in a position to pay the arrears on the account and that I would really appreciate it if they can just reinstate the services of our cell phones after payment. We have two school going children, one in his final year at school and he is also part of the school’s leadership team and this team also communicate on a regular basis via WhatsApp and therefore, he missed some of the conversations as well. With the current Covid situation, the kids are largely dependent on remote education. Contact between the school and the parents are of vital importance under these circumstances. Without the use of our cell phones, communication becomes extremely difficult. Up until now, I have no response – not via email or via telephone. In most cases they said they will phone back, but they never do. It will be highly appreciated if you can assist me in this regard.
2 replies
68 months ago
THE BEST
I want to thank Hellopeter for providing a platform that helps people to solve problems immediately. Thank you for giving myself and many others a voice where we can feel free, confident and safe to give our views based on satisfaction as well as dissatisfaction. I really want to thank you guys for an incredibly vital and truly valuable service. Keep up the good work.
1 reply
70 months ago
AIG
“Claim Numbers 9577400175ZA and 2505207607ZA” My mother and my father had 2 hospital plans with AIG for years. Their premiums were always paid in full and in time. My mother fell, 4 March 2020 and broke her hip and shoulder and was taken up in hospital on that same day. She was discharged on 19 March and was transported with an Ambulance from hospital to home, since she wasn’t in a condition to travel by car. She passed away 29th March 2020. We’ve started with the a claim process about 2 / 3 months ago and submitted all the required documents. I’ve received an email from Michelle Johnson, who acknowledge receipt of the claim notification who advised that the AIG policy numbers attached to the insured is no longer current and she requested with the current AIG policy number – I don’t know how, because the debit orders was taken from my mother’s account till her death. On 27 July 2020, I’ve received another email from Sanukapriya Rajagopal, who advised that the policy numbers are out of scope to be addressed as an express claim and the claim is being assigned to a complex claims handler and that additional information may be required. On 5 August, I’ve followed up on the progress of the claim where after I was informed that the claims have been escalated to a senior examiner “Ms Masiya Dou”. I’ve send an email to her where after I received an e-mail that she is not in office and was provided with 4 additional e-mail addresses of contact persons in her absence i.e. Mabaso Simangele, Sibongile Mkhontwana, Navasha Pillay and Lerato Mapaletsebe. I’ve send the same follow up e-mail to them all, even provide them with my cell phone number, but no response. On 13 August, I’ve received an email back from “Misaya Dou” who requested for a “Death Certificate, Stamped discharged Summary as well as an Estate Late Bank account” which was submitted with immediate effect.” However, I’ve pointed out to her that we haven’t received a “Stamped Discharge Summary document” but refer her to the AIG claim form which clearly states the discharge date together with the hospital stamp as well as the doctor’s signature. Today’s date is 27 August 2020 and I haven’t heard anything from her or her or her team yet. On 24 August, we’ve contacted AIG Call centre, who advised us that there is still outstanding documents which is not true – all was submitted already. The call centre advised us that Masiya Dou’s is responsible for this claim and gave us her direct phone number, where after I’ve tried to contact her telephonically (8 times) but to no avail. The phone was just ringing. From the beginning, I’ve pointed out that this is an urgent matter since my belated mother’s estate can’t be finalised without this pay-out. I think this is pathetic service and incompetent staff. It would appear to me that they are doing everything they can do to delay payment. Will you please sort this out for me????
1 reply
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)