ZM
Zakhele M
Active since Oct 2013
55
Reviews
0
Industries
Reviews
55 reviews3 weeks ago
Bad service
Good day, I would like to lodge a formal complaint regarding the poor level of customer service I received from your call centre while trying to enquire about my medical scheme benefits. During my first call, I spoke to an agent whose name I unfortunately did not obtain, and the call was disconnected after the interaction. I then called a second time and spoke to Stembile, who sounded unwilling to assist and appeared frustrated or tired during the call. The call was again disconnected before my enquiry could be resolved. On my third attempt, I spoke to Thandeka and requested to speak to a supervisor. She advised that she would place me on hold while she contacted a supervisor, however shortly thereafter the call was disconnected once again. I then called a fourth time and spoke to Tumelo, where I again requested to speak to a supervisor. I was eventually transferred to Queeneth Nkosi, who introduced herself as an acting team leader. Approximately 15 minutes into the discussion, the call was disconnected once more. I am extremely dissatisfied with the manner in which I was treated as a customer. Not only were multiple calls disconnected, but the agents also appeared uncertain about the information they were providing regarding my benefits, which added to my frustration and concern. I kindly request that the relevant calls be reviewed and listened to, as I believe the level of service and professionalism displayed was unacceptable. I contacted your customer service department seeking assistance and clarification regarding my benefits, but instead experienced repeated disconnections, poor communication, and an overall lack of support
2 replies
2 months ago
Information
Good day, I went to debonairs pizza engen parktown to collect my order however upon my arrival to the store I was told that they do not accept WI-Codes however it reflects on the Edgars app as a store accepting codes...why is the store not taking wi-codes whilst other stores accept them in store
0 replies
4 months ago
Poor service
Good day, I am writing to complain about what I have been told by one of your customer service agents by the name of Nari where she advised that I could never qualify or lend money from African bank. I explained to her that everything I apply I get a response that my account is with "AB LEGAL COLLECTIONS/IN ARREARS" however the account has been paid and why is it not being removed from the legal department. A proper rejection would be based on my credit score or affordability not receiving a response that AB LEGAL COLLECTIONS/IN ARREARS because this tells me that the account reflects as still active and in arrears when it should show that is closed. She could not assist me with this query and I would like this status to be removed as she also could not provide me with details as to when it was paid up on the system
5 replies
6 months ago
Poor service
I am writing to formally lodge a complaint regarding the service I received from your contact centre agent, Muvhusi Namadzivhandila. When I contacted the centre to request assistance with my rebates, the agent showed an unwillingness to assist. Instead of transferring me to the Team Leader, Onke Dube, as requested, she transferred me back to the general contact centre. I was then redirected to MFC, where I ended up speaking to the same agent again. Despite my repeated request for assistance, she placed me on hold for approximately ten minutes or longer before I was eventually able to speak to the Team Leader. During this time, she made no effort to review my profile or attend to my query to determine whether she could assist. I found this experience highly unprofessional and disappointing. I kindly request that this matter be investigated and addressed accordingly. Thank you for your attention. I look forward to your response.
0 replies
16 months ago
Dissatisfied
I app**** online and was pre-approved, then visited Menlyn on February 16th, only to be told the system was offline. On February 18th, I went to Kempton Park and was informed that although I would receive a response within 48 hours, I would still need to come back again to the store and wait another 24 hours before I could select the items I wanted. This unnecessary back-and-forth ultimately led me to cancel the application. The process with other creditors is seamless and straightforward, while your system makes no sense, requiring me to visit your store three times before my application could be fully approved. It feels as though you're treating customers as if we have nothing better to do with our time. I would, and will, never recommend Hifi Corporation to anyone I know.
0 replies
21 months ago
Poor service
Good day, Can I get assistance with the cancellation of a funeral policy I took via the App. I spoke to Thato who hung up the call on me and spoke to Ntokozo who also hung up the call on me and then I spoke to Boipelo that put me through to Kgaleso her team leader that was also not willing to assist instead she called me after the call got disconnected and advised that I am the one who hung up the call and stated that she would not assist further. Please get me someone who is professional and who will process my request and to add on to that I would also like to cancel my tax free savings with African bank...I will take my business else where.
1 reply
26 months ago
Account closure
Good day Kindly advise as to why I am incurring charges for an account that has been dormant for over two years? I spoke to your consultant and requested that they close the account and she advised that it cannot be closed even though I explained to her that I don't use that account. To prove that the account is no longer in use, she could not pull any statements or transcations prior February 2024.
7 replies
36 months ago
Poor Service
Good day I would like to lay a formal complaint regarding the poor service I received whereby I have contacted you numerous times requesting assistance to cancel the tracker of a vehicle I previously owned and in each instance I have been taken to pillar to post without receiving any assistance. I have renewed my services with u and registered my new vehicle however I am still struggling to get the previous tracker cancelled, if this does not get sorted out then I will take my business elsewhere.
2 replies
36 months ago
Poor Service
I would like to lay a formal complaint on the misinformation I received from Truworths. I went to your store the other day to report my card ****** and advised the consultant assisting me that my ID and license were ****** as well of which resulted in me being referred to your call center and an agent assisted in putting a temporary lock on my account. I obtained a temporary ID in order to get a new card and remove the temporary lock however I was told in-store that they will not be able to assist me with a temporary ID. The issue I have with the feedback I received is that I was not informed by anyone that a temporary ID would not be accepted and would like to get a new card and the temporary block removed from my account.
0 replies
53 months ago
Install working air conditioners
Good day can you please get someone to install better air conditioners at Hungry Lion Durban CBD....you get in the shop and you feel like you are about to faint...you look at the customers and staff and there sweating like hell. There are no air conditioners anywhere in the shop...you go next door the shop at hungry lion e.g shoprite and mcdonald and it is so cool you can tell that there is a serious problem at hungry lion....I dont even know how it passed inspection given the poor conditions...compliments to the staff and there cleanliness but thumbs down to the envirnment
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
1 (1.8181818181818181%)
3 Star
9 (16.363636363636363%)
2 Star
9 (16.363636363636363%)
1 Star
36 (65.45454545454545%)