MF
Mandla F
Active since Sep 2013
128
Reviews
0
Industries
Reviews
128 reviews2 months ago
Lack of communication and poor customer service is unacceptable.
Dear Westbank Team / HelloPeter readers, Two months ago I submitted a formal notice to Westbank and — despite repeated attempts to get a response — I have received no acknowledgement or update. This lack of communication and poor customer service is unacceptable. What I expect: A prompt acknowledgement of this complaint. A clear update on the status of my original notice. The correct contact email or the name and contact details of the person responsible for handling my case. I am posting this here to seek a resolution and to warn other customers about the service I have experienced. I would prefer to resolve this directly with Westbank — please contact me as soon as possible. Thank you.2 replies
4 months ago
UNACCEPTABLE DELAY: NO FINALIZATION OR CONCRETE FEEDBACK TO DATE - ZERO UPDATES ON PROGRESS, LEAVING ME IN LIMBO
Dear Standard Bank Team, I am escalating my account application, submitted in early February 2026—over two months ago—with no finalization or concrete feedback to date. Despite promptly providing all required documents and information as requested, I have received no concreate updates on feedback, leaving me in limbo. This unacceptable delay has turned a simple process into a frustrating ordeal, especially amid reports of *****ulent activities raising concerns about security and efficiency. I demand immediate clarification on the status, expected timeline, and reasons for this prolonged inaction. If unresolved promptly, I will instruct full cancellation and pursue further escalation. I have already escalated internally but still no help: Person handling the case: Bailey, Krystle K <***> Swaratlhe, Tebogo T <***>; Internal Escalations to: Webster, Yushira Y <***>; Chawana, Lot L <***> I will not recommend StandardBank to anyone, their customer service is horrible.4 replies
4 months ago
DUBIOUS BEHAVIOR:Concern about unagreed change to balloon payment date
I have been paying extra into my account, and MFC sent me a “Client Addendum Document” that brings my balloon payment date forward without my request. I did not agree to this change, and my understanding is that the original balloon payment date stated in my signed agreement should remain in place. Under the Consumer Protection Act, I have the right to fair and transparent terms, and not to have key conditions like my balloon payment date changed without my clear consent. I request in writing that MFC cancel this addendum and keep my balloon payment on the original date, but I would like this matter to be documented and as I might not be the only client experiencing this dubious behavior.0 replies
5 months ago
Poor customer service: No Concrete Feedback, Just Silence.
I sent a query to Thato.Dhlamin at FNB regarding my car finance and up-to-date I have not received concrete feedback.2 replies
5 months ago
FNB closed my query WITHOUT concrete feedback.
FNB closed my query WITHOUT any concrete feedback. Closing queries without concrete feedback shows zero customer centricity. I've been a loyal FNB customer but this pushes me straight to competitors who actually care.2 replies
5 months ago
No reply from Greyvenstein, Belinda
Dear FNB, I raised a formal complaint via email to Greyvenstein, Belinda regarding my rate review requests on home loans, credit, cheque account, and car finance. To date, there's been no reply from Greyvenstein, Belinda despite my long-term loyalty and perfect payment history. This is unacceptable service.1 reply
5 months ago
No Reply on Inquiry - Relationship Pricing for Banking Relationship.
I'm following up on my previous inquiry regarding relationship pricing for consolidating my banking relationships with Standard Bank, but I have yet to receive any acknowledgement or response, which has left me confused about the next steps. Could you please assist or provide an update on this matter at your earliest convenience?1 reply
5 months ago
No Reply on Inquiry - Relationship Pricing for Banking Relationship.
I'm following up on my previous inquiry regarding relationship pricing for consolidating my banking relationships with Absa, but I have yet to receive any acknowledgement or response, which has left me confused about the next steps. Could you please assist or provide an update on this matter at your earliest convenience?1 reply
6 months ago
Poor Customer Service - No Response to Query.
I am lodging a complaint against FNB Home Loans (***) for unacceptable customer service. Last week I emailed *** regarding an inquiry. To date there's been no concreate response.1 reply
Review Distribution
5 Star
1 (0.8%)
4 Star
0 (0%)
3 Star
1 (0.8%)
2 Star
7 (5.5%)
1 Star
119 (93%)