SV
Shaleen S
Active since Aug 2013
13
Reviews
0
Industries
Reviews
13 reviews9 months ago
They would rather let you die than assist
Early August my husband was in a dangerous situation where he was ****** and stabbed. He pressed the panic button and I activated the panic button from my phone. Hoping that Matrix will then send help. This happened 9 August. No one was dispatched. My husband fought the ******s to keep the car so that he can get back home to drive home so we can go to the hospital. I want to cancel as we were not assisted. My query of why no one even called us went unanswered. They want to charge me 17 months payment upfront. AND are charging vehicle recovery service now for a service that is totally useless!
2 replies
19 months ago
It took a minute
I was initially frustrated with the service as I did not receive clear answers, but eventually got to speak to someone who was able to help and get my query on my account sorted.
1 reply
35 months ago
Really bad service!
I mistakenly made an EFT payment with the incorrect reference. After realizing the error, I promptly emailed them the proof of payment and requested that the payment be properly allocated to my profile. They informed me that the process would take around two weeks. To my dismay, three months have passed, and I am still receiving threats regarding the payment issue. Despite my follow-ups, they assured me that the matter is being escalated, but it has not resolved my problem in any way.
1 reply
73 months ago
Bad driver
We had an encounter with one of your employees in DK18BG GP who were driving irresponsibly and dangerously who pushed us off the road at 2020/05/21 around 12:00 when our lane melted into his. he was driving way over the speeding limit in a residential road with a speeding limit of 80 km/h going roughly 120km/h
1 reply
86 months ago
From Angry to happy
I followed up on a loan i applied for and spoke to Fiona. As we were speaking FNB went offline. I was at this stage already an angry client who have struggled to get feedback on my application I did a week ago. She took my details and said she will phine me back as soon as she was back online. When they got back online i got a call back from her with feedback. Somehow my initial application was declined and she could not see the reason why so she guided me through applying again and helping me with advice to go further. She took me that was fuming angry at FNB and got me to being back to a happy client with her helpfulness. Now it's just to hold thumbs that this time it goes through as it is supposed to go through.
1 reply
86 months ago
From great to not so great anymore
I have applied for a debt consolidation loan a week ago and got confirmation that the loan was approved. 3 days later i phoned to follow up the consultant said it shows on my profile that FNB did try to phone me but did not get a hold of me, I confirmed my cellphone number and waited again for feedback just to receive no phone call. Today I phoned again the consultant confirmed my cellphone number and said she will send a mail to the back office to get a hold of me for consent and that they should contact me within the next hour but still no contact have been made. How can this be the awesome service that you give when no contact is being made with clients who have been happy with their service for years?
2 replies
89 months ago
Terrible, horrible, shocking, Rude
Terrible service. They have been calling me looking for someone else. Every time I tell them they have the wrong number. They smack the phone down in your ear when you request your number to be removed and then you just get more phone calls.
3 replies
100 months ago
Capitec the worst bank ever!!!!
if i could give this bank zero stars i would. I wrote a bad review before about not changing my debit order dates as requested after i went to the bank. This was sorted, or so I thought. They started taking money on different dates than was agreed upon and have now taken my money AGAIN that was not meant for them. The debit order was meant to go off on the 4th of each month so how do they see it fit to take my money on the 28th??? this is officially the last straw. I will move my debit orders that i still have on this account to a much better bank who actually keeps to their word and close this rotten account as soon as I can. I'm so over this bank that does what it wants and not what we agreed.
2 replies
106 months ago
waste of time
the biggest mistake i made was banking with Capitec. you struggle to get credit in the sense that everytime you arrive at the branch they tell you that you cannot be helped as you do not have all the documents. by the third time that you are sent away after being told for what all the documents are you might get lucky. Couple of months passed and i tried moving my debit order date with all the correct documents. i was told that the date have been changed and all will take affect from the next debit order. still received phone calls requesting payment on the account on my old payment date. went into the branch and NOTHING was updated not even my new employer was updated to the system. how long is this going to take to be updated on the system? another 4 visits to the branch with no luck. I will not be suggesting this bank to anyone around me.
2 replies
124 months ago
great service
Every time i have contacted Telkom to install my line or move my line i have received excellent and fast service. i would like to thank Telkom for their incredible service that always exceed my expectation.
1 reply
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
2 (15.384615384615385%)
1 Star
6 (46.15384615384615%)