LM
Lebogang M
Active since Jun 2013
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Annoyed Customer - Bad Service - Struggle with communication
What a disappoint. Kabelo was my sales rep... He promised that the order will be delivered this week 12th to the 15th May 2026. Now you telling me of manufacturing issue of chest of drawer hence the order is not delivered after me asking today of the information. whereas yesterday I did a follow you never mentioned anything you just said you will get back to me after lunch but never did. You could have called me last week already and also you could have sent the other items the chest of drawer could have been delivered separately. The bedroom Combo and Kitchen unit is a gift required on the 16th May 2026. I am calling and struggling to get hold of you.
0 replies
1 month ago
Exceptional Service Ucook
What an exceptional service and the raw ingredients I received where of good quality. The packaging ensured the ingredients were of quality standard.
0 replies
3 months ago
It was an exceptional service
It was an exceptional service. The service promptly attended to me.
1 reply
5 months ago
Frustrated Beyond my
What a horrible disgusting service. My phone got damaged, i put through a claim on the 11th Jan via the App after struggling to borrow a phone etc. The App was not functional and i could not even upload a video to tell how the phone got damaged as per the Instructions. Monday i reached their call center and i am told to try via the App again no luck with video upload. Then it was reverted to a manual claim where i was asked questions which the information is available on the system via my profile. Only on the 12th the Claim was captured after email chatting to 4 different people. The phone was collected by the Courier to be assessed on the 13th , i had to be in touch constantly to follow on the out come till now. I asked what is the SLA i was told 2 days which has lapsed. Even worse i see myself being a middle man between Device Doctor and Naked Insurance. As i am currently speaking to K******* from Naked Insurance and she has no idea about the feedback from Device Doctor. Frustrated annoyed Customer i have to use my neighbors phone to send emails and check latest updates.
3 replies
17 months ago
Horrible Customer Experience - Christmas Village
Hi, I bought 6 tickets for the Christmas village via Ticket pro. Which we were supposed to go on the 26th Dec and due to health reasons and emergency we could not go. I called Emporace palace explaines my situation same day and they advised my date can be resechuled. They gave me the contact details of Ticket pro, I reached Ticket Pro on the 27th and advised my story and they acknowledge they can assist with a date reschedule they will require proof and gave me the email. I sent an email on the 28th with the proof and explained my issue, in between I do calls and follow up to find out the latest on my query, they call and advice the proof is not showing the date of the 26th, I had reach out to the Dr's and get them write a letter with the of the 26th then I forwarded the letter. After few hours they call TicketPro and advise the letter does not have stamp. I then called the hospital and get the Dr's to stamp the letter. I forwarded the stamped letter I even asked Gantse is that it that you require nothing further she confirmed based on the email. Just before 4 I called and asked I'm waiting for response the agent told me the is someone who will give me a call. No called me I then called blue table which is a company that works with TicketPro after 6pm and they advised they will escalate the issue. Today is the 29th I called TicketPro around 8am I spoke to the lady Yoliswa Magena who was insensitive and just came back from leave and did not even have history of the issue I had to explain myself again, there are not even notes. Then she said she had to wait for admin people who start working at 9am to escalate the issue to them. Gantse and Yoliswa are the ladies and 2 more whom are forgot their names where assisting in this matter. I am so defeated and annoyed. Bad worse horrible Customer experience and it's really sad that the Dr emergency is really a pain for us as a family and to be treated like this.
0 replies
25 months ago
Data Sim Card
I am out of words with the service I am receiving from Telkom mall of the South. It's literally 2 weeks since I app**** for a data Sim card I have done all that was requested even an upfront payment but what I receive is a lack of communication and till to date no Sim card. The manager is Zane and Disebo who was the sales consultant. They currently playing hiding from me.
0 replies
27 months ago
Zandi was helpful, I...
Zandi was helpful, I was a happier client when we ended the call
1 reply
33 months ago
Bad Service - till to date i am waiting
Good day, i have placed an online order on the Hi Fi Corporation website on the 28th of August till to date the 5th of September my order is not yet delivered to my address. This has passed the SLA time. i called the JD Group call centre spoke to Bongiwe on the 4th September who logged a query and i called again on the 5th spoke to Michael who escalated the query and advised me of a 24 to 48 hours turnaround time. I am annoyed and irritated on the service i get no one calls or sms me on the status of the order.
0 replies
33 months ago
Bad Customer experience
Good day, i have placed an online order on the Hi Fi Corporation website on the 28th of August till to date the 5th of September my order is not yet delivered to my address. This has passed the SLA time. i called the JD Group call centre spoke to Bongiwe on the 4th September who logged a query and i called again on the 5th spoke to Michael who escalated the query and advised me of a 24 to 48 hours turn around time. I am annoyed and irritated on the service i get no one calls or sms me on the status of the order.
0 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
2 (13.333333333333334%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
7 (46.666666666666664%)