RS
Roelof S
Active since May 2013
6
Reviews
0
Industries
Reviews
6 reviews33 months ago
Unwilling to handle a phonecall
Been dealing (well trying to deal😂) with the okes from the Honeycrest branch for hours on end. Thulani who works there pretended that I had the wrong number, then contacted me on the right number, which I responded to, before being ignored for another two hours. I hoped that I would be able to resolve my issue without resorting to negative reviews but both managers (Siza AND Admire) wasn’t in store when I phoned AGAIN. Seems like half there store is out joking in the streets when they should be working, as Thulani was also out and would “phone me back in 5 minutes” according to his colleague about 3 hours ago too. Utterly clueless about customer service, this store.
1 reply
34 months ago
Drivers and staff incapable
Utterly useless, and utterly dishonest. More than a week that they couldn’t “find” a google listed business (where they have already delivered 3 times before). Their callcentre agents are too incapable to resolve the issue, their drivers are too useless to read simple instructions (like delivery times or addresses) and these ****s refuses to let me collect my property from them since they are incapable of bringing it to me. Stay FAR away!
1 reply
43 months ago
Incompetance, and unwillingness to resolve connection issues for more than a month
Since the 21st of October I have been without Fibre. Exactly a month. I am fully paid up. I actually wrote two very nice reviews on this same site about Cicil M, and Brighton, and Dikheledi. However, after more than 6 hours of phonecalls on my end which I am paying for, and a month of no Fibre, I am ready to cancel my subscription. I have spoken to techs, the call centre, had a metro fibre tech out, escalated, and ******all is happening. I will expect a refund/credit or at the VERY least a proper refund, and resolution of my issue TODAY. I will not cease to write bad reviews all over the web until that is done. Weird how I got ignored, despite giving 5 star reviews both on Facebook and here. Seems like things HAS to get nasty before the squeaky wheel gets the oil. I am DONE folks. Your service sucks, and your incompetence is costing me money. Roelof Strydom
3 replies
43 months ago
Excellent service from the call centre
Had the most AMAZING call centre experience with Dikeledi Legodi today. We were on the phone to close to an hour, troubleshooting my connection issues. While the outcome is that everything is good on Supersonic’s side and that Metrofibre (who has the infrastructure) needs to configure some things on their side, and I’m still not connected, this review is a positive one on my end. Dikeledi remained patient and courteous. She sprinkled a bit of humor and my experience during the call (while she took me as a tech-idiot through some highly technical set-up processes) was really the epitome of what call centre assistance should be like. She is SOLID gold, and an asset to the Supersonic team. Service? 5 stars!!!
2 replies
44 months ago
Fantastic Service From Cecil Nojaja, working at 1-grid
Cecil Nojaja took my call on the 18th of October 2022, at around 15:30. I CAN NOT emphasize what a great asset he is to your company. Preparing myself with "another" call centre experience, his friendly and competant assistance left me speechless. His tech knowledge is out of this world, and his interpersonal skills - the way he connected with me - is something that can't be trained. I really am a hard-to-please customer, and I EXPECT good service. My experience with Mr Nojaja was a perfect 10/10, and I salute you for the service I received. Roelof.
2 replies
45 months ago
Zero customer service/contact
Can you believe these okes? Google and Google Ads have been absolutely horrendous concerning simple customer support. I’ve literally been trying to speak to a human for 2 weeks. 6 weeks after initiating contact and 3 weeks after Vivekanand at their office assured me that my issue was sorted. I assume that Vivekand has passed away, as he hasn’t responded to my mails in 3 weeks (and on that topic, please send my regards to his family Google Chrome… I am an accomplished pianist and organist, and I will gladly provide my services at his funeral for free should ANYONE anywhere in the world from your offices contact me). I HAVE tried contacting you on the national number 0800 000 777) but a voiceprompt has been on saying that you’re not taking calls. I also tried contacting your offices in other English speaking countries to no avail (Dubai, UK, numerous African coutries and so on). Drove to the Google office (hidden on the 3rd floor of an obscure office block in Sandton) this morning and got told to go **** myself. Not in as many words, but that’s what it came down to. I told the receptionist I need to speak to anyone - be it in customer service, be it in marketing, sales, tech, ANY one. No sorry sir. Please log a ticket, here’s a paper with the address. After insisting a bit longer, a bouncer was called to remove me. Smallish oke who I would’ve put on his nose without much trouble if I wanted to. One would think that it would be possible for one of the biggest (if not the biggest) companies in the world like Google Maps and their affiliates to value the customers they have enough to provide support, but alas… I’m making this post public. If anyone actually AT Google could inbox me I will gladly provide ticketnumbers, e-mails, my contact number, whatever is required to qualify for a 5 minute phone-call to resolve this issue that would be great. Not holding my breath though. Roelof Strydom, ad account nr 553-122-4440.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)