Cash Converters Southern Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cash Converters Southern Africa receives overwhelmingly negative feedback across most service touchpoints. Customers describe widespread issues with staff attitude, refund refusals, and online order fulfilment. Bright spots emerge through individually named employees who deliver exceptional service, but these highlights are isolated against systemic complaints about communication, pawn contract handling, and product quality verification.
TrustIndex
3
NPS Score
-52
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Cash Converters Southern Africa receives overwhelmingly negative feedback across most service touchpoints. Customers describe widespread issues with staff attitude, refund refusals, and online order fulfilment. Bright spots emerge through individually named employees who deliver exceptional service, but these highlights are isolated against systemic complaints about communication, pawn contract handling, and product quality verification.
The most common complaint about Cash Converters Southern Africa, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.5) is the most damaging theme. Customers repeatedly describe rude managers, dismissive staff, ignored WhatsApp queries, and unanswered phone calls. Named exceptions like Christine, Bridget Swanepoel, Nicole Thomson, Claire, and Thabang shine through, but the dominant pattern is adversarial and unprofessional treatment.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2018
Terrible after sales service after purchasing an Xbox Series X online from their Bellville store as a gift for my daughter. The controller supp**** with the Xbox is faulty. They do not respond to WhatsApp messages, emails or even answer their phone. Suffice to say I will never use them again. Avoid buying anything online from this company!!
1 reviews | Active since Sept 2018
Terrible after sales service after purchasing an Xbox Series X online from their Bellville store as a gift for my daughter. The controller supp**** with the Xbox is faulty. They do not respond to WhatsApp messages, emails or even answer their phone. Suffice to say I will never use them again. Avoid buying anything online from this company!!
1 reviews | Active since Apr 2014
If you're looking to buy ****ty appliances and your budget is tight, look no further, go to the one at Balfour Mall (Johannesburg). They look good, thinking you've scored. Well, I bought a fridge that was tampered with. My food would get frozen cause the fridge damper was (bridged/tampered). The fridge damper was fixed by them(Cash Converters) well guess what, I am having the same issue again. They don't thoroughly test their products as long as they look good; they buy them. I also bought a washing machine that makes a lot of noise. I was told the pump had to be replaced until today; I am still waiting. Mind you, I bought these products on the same day.
1 reviews | Active since Apr 2014
If you're looking to buy ****ty appliances and your budget is tight, look no further, go to the one at Balfour Mall (Johannesburg). They look good, thinking you've scored. Well, I bought a fridge that was tampered with. My food would get frozen cause the fridge damper was (bridged/tampered). The fridge damper was fixed by them(Cash Converters) well guess what, I am having the same issue again. They don't thoroughly test their products as long as they look good; they buy them. I also bought a washing machine that makes a lot of noise. I was told the pump had to be replaced until today; I am still waiting. Mind you, I bought these products on the same day.
1 reviews | Active since May 2026
On Saturday (25/04/2026) I bought a Second-hand Ps4 at Cash Converters Festival Mall , it was Tested and it took like an hour to work finally. I was given HDMI , Controller and Power cable which it were wrong . On Tuesday 28.04.2026 i took the Playstation back to the store only to find out that i was given the wrong power Cable. I don't need it anymore , I was told that there's no Refund they will rather sell it back to the store with how much ?R2000 meanwhile I spent R5098 . Whose fault was is it ?? I want a Brand new Ps5 not interested on Second hand because I will come back after few weeks with another Fault. A Week back I got or received a call from the shop (Cash Converters Festival Mall)that they won't refund me , I need to sell the PS4 back to the shop. Whose fault is it? I was given a wrong cable I dont want the Playstation anymore especially used , I need to buy a Brand new Cash Converters Festival Mall are ****mers. You will never see me Again
1 reviews | Active since May 2026
On Saturday (25/04/2026) I bought a Second-hand Ps4 at Cash Converters Festival Mall , it was Tested and it took like an hour to work finally. I was given HDMI , Controller and Power cable which it were wrong . On Tuesday 28.04.2026 i took the Playstation back to the store only to find out that i was given the wrong power Cable. I don't need it anymore , I was told that there's no Refund they will rather sell it back to the store with how much ?R2000 meanwhile I spent R5098 . Whose fault was is it ?? I want a Brand new Ps5 not interested on Second hand because I will come back after few weeks with another Fault. A Week back I got or received a call from the shop (Cash Converters Festival Mall)that they won't refund me , I need to sell the PS4 back to the shop. Whose fault is it? I was given a wrong cable I dont want the Playstation anymore especially used , I need to buy a Brand new Cash Converters Festival Mall are ****mers. You will never see me Again
1 reviews | Active since May 2021
I writing with request to an issue I have with an order I placed a while ago - I have been trying to resolve this on email and phone calls I received only part of what I bought Order number: *** Device including charger I was only supp**** with the device This item was advertised on FB marketplace - it was bought on the Cash Converters Website with delivery. I did take pictures of the listing description and images of the product that specified "includes a charger" & the images showed a charger in the box. I expected better
1 reviews | Active since May 2021
I writing with request to an issue I have with an order I placed a while ago - I have been trying to resolve this on email and phone calls I received only part of what I bought Order number: *** Device including charger I was only supp**** with the device This item was advertised on FB marketplace - it was bought on the Cash Converters Website with delivery. I did take pictures of the listing description and images of the product that specified "includes a charger" & the images showed a charger in the box. I expected better
1 reviews | Active since Nov 2016
I went to cash in 2023 R3000 if im not mistake to loan out my phone since I needed money since then I have been not been able to give them their money back but I have been making new loan R668 since then but in February 2026 I did not get a new contract stating when is my new contract expiring since I was not here I could not arrange to get someone to go a make payment as I did not have cash in my bank normally they will whatsapp me new contract but when I contacted them in April they said I must just make payment although I insisted the give me my new contract aggrement for March which i was not given and of which I told them im not available nd I dont have money in my bank and I dont have anyone who can help as I stay with my kid but manager to get someone to pay for me but this person did not go to make payment as he said he will do i only learned that only last month.i spoke to them to try and ask them if I can make both payment that was 25th of April they said they will get back to me only today the told they cant I under about i had to pay them their R3000 back but I have made new loans for this phone with cash converter Montague gardens for more than 2 years in amounts of more R16 000 now when I just got a job and trying to sort my life they are refusing for me to make a new loan after they failed to give me the last agreement of a new after I payed them R640 I need your help
1 reviews | Active since Nov 2016
I went to cash in 2023 R3000 if im not mistake to loan out my phone since I needed money since then I have been not been able to give them their money back but I have been making new loan R668 since then but in February 2026 I did not get a new contract stating when is my new contract expiring since I was not here I could not arrange to get someone to go a make payment as I did not have cash in my bank normally they will whatsapp me new contract but when I contacted them in April they said I must just make payment although I insisted the give me my new contract aggrement for March which i was not given and of which I told them im not available nd I dont have money in my bank and I dont have anyone who can help as I stay with my kid but manager to get someone to pay for me but this person did not go to make payment as he said he will do i only learned that only last month.i spoke to them to try and ask them if I can make both payment that was 25th of April they said they will get back to me only today the told they cant I under about i had to pay them their R3000 back but I have made new loans for this phone with cash converter Montague gardens for more than 2 years in amounts of more R16 000 now when I just got a job and trying to sort my life they are refusing for me to make a new loan after they failed to give me the last agreement of a new after I payed them R640 I need your help
1 reviews | Active since Dec 2024
*******. Bought a monitor at cash converters Morning Glen. I asked if I can return it if it doesn't fit in the space I need it to fit in, I was told that I can. This was Friday. It's Monday and I call in asking if I can come in today and return it and was told that they do not do refunds. Spent R1.6k for an item that I can't use and the shop won't take back.
1 reviews | Active since Dec 2024
*******. Bought a monitor at cash converters Morning Glen. I asked if I can return it if it doesn't fit in the space I need it to fit in, I was told that I can. This was Friday. It's Monday and I call in asking if I can come in today and return it and was told that they do not do refunds. Spent R1.6k for an item that I can't use and the shop won't take back.
Cash Converters Southern Africa has a TrustIndex of 3 out of 10 on Hellopeter, based on 92 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 133 hours 53 min. Hellopeter has tracked Cash Converters Southern Africa across 983 total reviews. How is the TrustIndex calculated? →
