Active since May 2013
Great Service Carol, thank you for your continuous feedback and support.
I have a revolving credit loan with Standard Bank for a very long time, yes I did skip payments before but now I am paying much more BUT the balance does not seem to come down. Someone needs to investigate this at Standard Bank.
Your service has deteriorated considerably over the years. I need to speak to a human about a settlement amount but your system has an old mobile number on it. How do we speak to a consultant? I tried calling numerous times to get to speak to a consultant, no joy. I mailed [email protected] and keep getting the message, mail not read.
Great service from Carol as always, well done to you and your team
I have been trying to contact FNB to activate my card for International Travel but the consultants put me from one person to the next. Who can help me urgently?
Your agent Ren advised me to pay into the World Remit ABSA account (screenshots attached), she was not very helpful and left the call after I asked two more questions. She advised that an agent would call me, the agent called and advised to change the phone number to process the reversal. It went through, only to realise the amount had not reached my recipient. The agent then insisted that I pay again from my bank account, they said this is the process and it will be reversed. By the way, this was done on the world remit app. I have now processed two transactions from my account and no answers from world remit. I submitted all the relevant info to email addresses '[email protected]'; '[email protected]'; '[email protected]' I need to speak a reliable person at World Remit to resolved this issue!
FNB is my bank of choice but have disappointed me in their service. I did an incorrect payment via World Remit, it showed pending on my account. I have been trying to get them to help since early Monday morning. They said I should do the dispute online but every time I try, its says request cannot be processed although the payment shows pending on my side.
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