AS
Ahmed S
Active since Apr 2013
43
Reviews
0
Industries
Reviews
43 reviews1 month ago
No response from Defy on complain logged
I am writing to lodge a formal complaint regarding the Defy technician from Jays Appliance who was assigned to handle my repair. Firstly, when I received the SMS from Defy Customer Care (which did not include a contact number), I had to search online to obtain the technician’s details. When I contacted him, he questioned how I obtained his number and responded rudely, stating that he does not work on Saturdays—despite the service request being scheduled for Saturday, 18 April. He then informed me that he would contact me during the week to make arrangements. However, today at approximately 14:00, he called to say that he was 10 minutes away from my residence and asked if he could come through. As I work more than 30 km away, I explained that he should have called earlier to make proper arrangements so I could be present. He insisted that if he did not attend today, it would be difficult for him to return on another day. As a result, my daughter allowed him access to inspect the freezer. I had clearly stated in my fault report that the thermostat runs continuously and that, when the unit initially stopped working (intermittent), blood from the meat leaked onto the floor—indicating that the freezer may not be sealing properly, even though the drain plug is securely in place. After a brief inspection, during which my concerns were not properly addressed, he left and closed the job card, stating that no fault was found. For your reference, I own three DEFY DMF454 units. For this particular faulty unit, I have installed a smart meter (i am an electronic engineer) to monitor power consumption, which clearly shows that the appliance runs continuously. Additionally, it only freezes effectively at the top. I found Jay to be extremely rude, dismissive, and unwilling to listen. He also terminated the call when I informed him that I would be lodging a complaint. His conduct is unacceptable and does not reflect the level of service expected from a Defy service agent. With service agents displaying such behavior, Defy risks losing loyal customers. I kindly request that this job card be urgently reopened and that a qualified and professional technician be assigned to properly assess the issue.
0 replies
14 months ago
UCounts Tiering Point still not fixed since Jan 2025
I have sent emails every month since January 2025 to Ucounts enquiries and complaints dept. and this is now the 4th consecutive month where the tiering point has still not been fixed. Poor customer service from Ucounts Dept.!!!!
1 reply
19 months ago
POOR CUSTOMER SERVICE!!
TERRIBLE service from Vodacom. Monwabiso from Retentions Dept was meant to call me regarding my home Internet 5G coverage and 3 days later i am yet to get an answer, Vodacom has blocked me from calling 0821958 because i have tried getting hold of him. He wants to sell me a 5G router for Home internet but i mentioned that we do not have 5G coverage according to customer care and until today, he is still finding out whether this is an option. Can Vodacom please employ professional people that understands customer requirements and also those that will follow up with customers as promised!!
4 replies
31 months ago
EXTREMELY POOR CUSTOMER SERVICE!!!
Ordered on the ASAP app yesterday. Another persons order was sent to me in error. Today, when they delivered for the second time, 3 items missing but im being charged for it. I confirmed the items are in stock and now they want to refund into my wallet of which i have buy something again with the same money and incur delivery costs AGAIN!!!
1 reply
32 months ago
Poor network connectivity (data speeds 1-2 mbs on LTE 4G+)
Have been complaining numerous numerous times in the past, to date still have poor network connectivity. Data speeds 1-2mbs during peak periods. Sim card was synced, network settings updated but problem still persists. PLEASE resolve or cancel my contract with no penalty being imposed. I would rather move to another network in spite of being a customer for over 20 years! I have also asked for a technician to come on site to validate the complaint.... to date no response!
2 replies
32 months ago
Insurance increase of over 34% with no explaination and account debited already
Received a letter in September stating that my insurance would be increasing by over 30% as of 1 November 2023. When i tried querying it as to why such a huge mid term increase, i was told that it is being investigated. Next thing i know, my account was debited with even a higher amount of more than 34% on 1 October. I have been querying this since 26 September 2023 and to date, no response being received. It has been now more than 2 weeks, no response from Standard Bank Insurance. This is extremely poor customer service!!!
4 replies
33 months ago
Errors upon Errors in reward Ucounts double Fuel Rewards
Errors upon Errors in Ucounts double Fuel Rewards, that is what is happening every month. May 2023 was the last month where the calculations was correct. Thereafter, June & July corrections had to made with apologies from the team. August, yet again i am being penalised. Can you PLEASE employ competent people to calculate the rewards points to avoid unhappy and frustrated clients!!!
1 reply
36 months ago
VODACOM NETWORK FREQUENTLY GOES DOWN!!
I have reported network issue in my area on numerous times and today it was the 3rd service request that was again closed without the problem being resolved. I was assured by Wa**** today that the problem was fixed but at around 7 pm this evening Vodacom network was down again. Apart from data not working on my Huawei router, even sending using SMS using my Samsung S23 was a challenge. I even have screen shots of your network outages from your app as proof!!! PLEASE Vodacom, fix your network problem, i am now strongly considering contacting your cancellation dept and moving to another service provider. Being a loyal customer for over 20 years unfortunately has come to an end!!
3 replies
42 months ago
Managed to get my pr...
Managed to get my premium to an acceptable value moving from Chilli to Comprehensive cover
1 reply
53 months ago
Network connectivity problem on Data contract and 3 months have passed
Took out a 400G fixed LTE (20mbps) data bundle last year on Black Friday special. Have been complaining to Vodacom since then, first ticket logged on 8 November 2021 and thereafter multiple tickets opened again because the first ticket was closed without resolving the problem. I have went back to the Vodacom shop at Pavillion to return the modem and cancel the contract and they simply refused. They tested the modem (speed was only 5Mbps) and stated that the unit was fine and that the problem lies with Vodacom network connection. Since then, ticket is open, problem not resolved. I even carried over a full 400G data over to the next month because of Network connectivity and i am paying for a contract that does not work!!
4 replies
Review Distribution
5 Star
2 (4.651162790697675%)
4 Star
1 (2.3255813953488373%)
3 Star
0 (0%)
2 Star
2 (4.651162790697675%)
1 Star
38 (88.37209302325581%)