LB
Lavinia B
Active since Apr 2013
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
My Instructions were clear....
After 10+ years of not having insurance, I decided to compare companies and found Discovery to be competitive as I had taken out a health plan with them earlier in the year and received a nice discount on the premiums. I did the application 24th April and advised the consultant that I wanted to start on 1 June 2026 as I want to close off a few things and ensure no blood tests etc. would be needed or create any issues with the premium/acceptance of policy. TODAY, I decided to check my Discovery account to see if a transfer I had done over the weekend had cleared and to my surprise I see a double debit go off my account and was returned, with fees attached. It is not my primary bank account. I received an onboarding email which, when I opened, showed the interview questions and that I was accepted and the policy marketing document. I am still reading through to see when I will be asked to go for blood tests, but clearly I was not informed of the fact that they will approve the policy with out blood test and that the debit order will be immediate. I am not happy with this entire onboarding. I had such excellent service from Discovery Health and Discovery Vitality thus far and they understood my instructions and I have had no hassles obtaining information and setting up my Health and downgrading my Vitality Plan. If the start is this shaky, I shudder to think what the claims process will be like.
4 replies
1 month ago
Drama with Mobicred and VVM
You will see a previous post about my Mobicred and VVM Experience. And it continues.... I was offered a settlement in February 2026 and took it and was told to wait 21 working days for the paid up letter. It is now day 34 and VVM tells me I must call Mobicred to send it to VVM and then they will send it to me. I checked my credit profile and the payment only reflects as a payment and the account still appears as arrears. Mobicred, I want my paid up letter and note I intend on taking this matter up further.
2 replies
2 months ago
The Con at Cash Convertors
I chose to purchase 2 items from Cash Convertors on the 13 March 2026. One of which was for resale, with a buyer in place. Initially, I wanted to do individual purchases but cancelled(as done on other orders) then combined the order, thinking I might save on the delivery fee. I realised that was not the case and I was charged a higher delivery fee than what is advertised on the website, but I decided to continue with the sale. On the 21st March 2026, I sent a query through as I received no tracking information and the query was closed with no response by Justin Pillay, the same day. Today the 22nd of March 2026, I called Northgate to query one item, a gold ring, and was told that the order number #8325388 was cancelled. I have 2 screenshots, one which shows the order is still processing on my profile and the other the payment proof that a deposit was made via my financier. Today I was told by TK at Northgate, that the order was cancelled and I would like to know how? She even highlighted the ring I purchased was sold on the 18th of March and returned on the 21st of March 2026. Reading other reviews, I see there is an underlying problem with their systems and want a quick resolve to my query.
2 replies
10 months ago
Mobicred disappointment
I opened a Mobicred account in 2023 and paid when I was working. In 2024, my financial situation changed and I paid when I had an income, but barely. In 2025, I started paying the account from February till April, missed May due to delays in clients paying and then paid 30th June, intending to make up for the payment when a larger amount was available after my responsibilities. I never denied paying the interest as I was grateful I could keep the account after I paid it off. But somewhere along the line Mobicred decided to hand me over, which could have been done in 2024, but instead was done when I am making an effort to rectify the issue. The initial debt was around R 5000 and with payments and the fees, sits around R 3000 but now I am hounded everyday to make an arrangement and verify and and and...... Why didn't you hand the account over in 2024? VVM issues a section 129 the day after a payment was made. you receiving the interest, the debt collector fee and was charging the monthly fee. When I queried if I can close the account and just be indebted to pay the outstanding, I was told no as only a portion was seen as an arrear amount and up to April 2025, I was receiving statements from you. So my question, If a payment was effected 30 April 2025, why then was I handed over and why did my statements stop when end May was when I defaulted. Its fine you don't want me as a customer for obvious reasons, but your steps to recover your debt make no sense. and I answer all my calls from you. So show me my fault, show me your legal reasoning so I can wrap my brain around your decisions.
2 replies
10 months ago
Useless Agency - VVM
I hadn't worked in a year and began paying a R 5000 credit facility with Mobicred beginning 2025. I acknowledge the debt and pay Mobicred directly, monthly save when there is a delay in payments and so I pay later. My account was handed from IBTC to VVM, only the legal Gods know why, The hadn't called me all month and the more I explain to said company that I do pay Mobicred, the more said company harrass me. I am gobsmacked as to the standard of treatment of paying former customers. The consultant speaks over you, they refuse to listen and they act as though you are a ********. I didn't pay the account for a year and Mobicred themselves were patient. and I didnt hide from the calls. Quick bucks and pathetic consultants VVM. You are not mafia. so get over yourselves. Also your correspondence to me was after a payment was made. I refuse to deal with you.
0 replies
12 months ago
Woolworths ain't the brand to beat!
Background: I had no credit for 12 years and decided to start building a credit profile Just in case. Been pretty easy with several companies but Woolworths was the most terrible experience for such a premium brand. I app**** during an online promotion for a store card and there was next to zero communication with me regarding my application process and account status, even through the app. Then I finally receive communication to get the card. Made my way to Musgrave Woolworths in April. Card machine was giving problems and and I was referred to Chatsworth(where I reside). I advised the Woolworths rep that Chatsworth did not come up as an option to collect the card but nevertheless I will check. I went to make my first purchase to activate the account in Musgrave the same day, and then a subsequent purchase in Chatsworth to enquire about the card. When I queried the card in Chatsworth, I was told when the first statement came out I need to come in. because else it duplicates the credit limit or whatever. Yesterday, went to the Chatsworth store as I realised I cannot purchase from the app using the virtual card and took time out the work day to shop and sort this card as I saw great extra discounts offered on the card and lo and behold was told that they don't have the facilities and the machine will come next week, maybe and was told if I went to Musgrave, I need to return to Musgrave. Now for a premium brand where is the care in customer service? Being shoved from one store to another is just terrible. Second is the Chatsworth store is the worst place to shop, from the poor customer service from individuals that somehow thinks they own the brand to limited grocery items. I forgot my ID in the car, thought it or my drivers was in the phone case(did grab my proof of address though) so I could not use the virtual card and the lady tells me I will need to put my refrigerated shopping back in order to get my ID out the car. I said I will return in 10 minutes, allowed me to leave the shopping aside and then when I returned didn't even say rejoin the queue, even though I retrieved my trolley from where she left it. I had to watch them serve 5 customers including a staff member before me then was told to come through and in this drama the cleaning staff was ushering me out the way while I am waiting to be guided to where to pay. Mind you a second till sat next to the cashier. Terrible terrible in store presence and miserable staff. Thirdly, Debit order. I received a message the debit order was going off my account a day before 31 May as it fell on a Saturday. The debit order went of 2nd June. Again, for a premium brand, I would recommend customer service training and bring some of the classiness back to the brand for the premium price we pay.
0 replies
13 months ago
Vodacom is disappointing
Paid for my Vumatel month to month via the Vodapay app Thursday 15 May 2025 at 22:07. The connection never happened. Its 24 plus hours later and although the friendly call centre agents were calling back and trying to attend to my query, its still not connected. How can entrepreneurs like us continue with building businesses that feed our communities while we are held to ransom by corporate nonsense. They stated its cos of non payment of contracts, which was renewed by the company even though the main account holder said he is retiring now and wants all phones on Prepaid. However, thats another query. Connect my paid for services as per your terms of service!
6 replies
14 months ago
Gatvol of Makro Online
Made a purchase online end Feb for one item and incorrect order was received. Since 4 March its been an impossible to get any communication from Makro and remedy. Pick up the incorrect product delivered to me and provide me a refund. There is no alternative.
14 replies
17 months ago
Game omits item and I am tasked with locating it.
I did my stationary order early as I saw Game stores had a sale. First, one item was out of stock then a second item was omitted from my delivery. I contact head office to be told I needed to go in store personally to query the R 5 school book. The cost and inconvenience to rectify your error far exceeds the item value. Have to comment the customer service agent for following up and trying to rectify the problem.
1 reply
47 months ago
NWJ online refund - still waiting.
Its been a month since I returned a ring to the online NWJ group and all I get is excuses as to why a R360 odd refund is not complete. Nowhere on your T & C does it provide a processing time, so as a consumer one would expect the refund to be immediate. But I was told your new finance manager is still finding her footing. How is your internal issues the customers problem? Why is an immediate return taking so long to process? Why is there no feedback unless queried directly?
5 replies
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