TR
Thomas R
Active since Mar 2009
56
Reviews
0
Industries
Reviews
56 reviews4 weeks ago
FNB Stockbrokers totally ***********.
I have been a client of FNB for probably 30 years or more. Over the years I have invested through many different stockbrokers and decided to this time try my own bank’s brokerage... FNB Stockbrokers. What a huge mistake I made to choose them. Right from the onset I am experiencing unacceptable service. Two issues: 1. The staff’s knowledge and client service skills are unacceptable. Several times I asked the Investment Administrator, Eussie Ngoveni, how much the interest rate on the FNB Stockbrokers money market account is and she simply just ignored my question every time. So it is clear that she has no idea and it is too much trouble to find out so it is easier to just ignore the client. I then asked the Client Service Consultant, Dineo Thulo. At least she answered me but with the weirdest explanation that interest rates are declared at the end of each month. That is it! So still I do not know what the current interest rate is. FNB, you need to train your staff properly and at least let knowledgeable staff deal with the clients. 2. What an unacceptable struggle just to make a deposit into my FNB Local Trader account. I have paid the first amount over to FNB Stockbrokers from my ABSA account two days ago. Yesterday morning at 8:36 Dineo Ngoveni let me know that they have received the deposit and that I must please forward proof of payment, which I did at 9:06. At 9:19 Dineo let me know that their cash department will allocate the funds SHORTLY. Let me just say with all the other stockbrokers that I dealt with over the years ALL OF THEM, including ABSA Stockbrokers, allocated the funds immediately as they received it. They do understand that time is money and that clients that make use of stockbrokers do so to invest or trade. It is therefore imperative that the funds are available ASAP. Now I don’t know what is the definition of SHORTLY in FNB’s dictionary but 2 o’clock yesterday afternoon the funds were still not in my account. So I emailed Dineo again at 2 to express my dissatisfaction and she responded at 15:33 to let me know that she has sent an escalation to the cash department. Well clearly not even an escalation is useful because it is now the next day 10:25 and still the funds were not allocated to my account and neither did Dineo provide any further feedback. So I will strongly discourage any serious investor/trader to make use of FNB Stockbrokers. They are FAST ASLEEP. I am sure they will now also just respond with a generic copy and paste apology but that nothing will improve and clients will have to keep on enduring this *********** terrible service moving forward.
1 reply
2 months ago
****mers!!!
I suspect these people are *****s. They advertise the showers on Facebook but they never deliver. Many people complaining and they do not respond to messages and emails. I suggest everyone that was ****med must open ******** cases. Website address is ubuntushowers dot co dot za
0 replies
3 months ago
Very bad service!
Terrible experience dealing with this company. Communication is very poor. Never again will I deal with them. I lost a bunch of money and still do not have a trademark!
0 replies
3 months ago
Absolutely useless!!
I ordered an item online. Days later I asked when the item will be shipped because I heard nothing from them. They responded telling me that it will be delivered within 3 days. Two days later I received an email telling me that the item is out of stock. Well Leroy Merlin staff, I don't know if you enjoy it when people waste your time through INCOMPETENCE but I do not. This was the first and the last time that I will order something from you.
1 reply
5 months ago
Pathetic customer service.
Yesterday morning I sent a query via the contact form on your website. The query was straightforward.... I wanted to know if your 200gb data plan for R299 per month would work on my farm where we ONLY have MTN reception. I also provided my address. Shortly afterwards a woman phoned me from your customer services number at exactly 12:20. Immediately she wanted to start with a credit check. I explained to her that I have not said that I want the plan, I first just want a simple answer as to whether the sim will even work where I am. Do yourself a favour and listen to the call. She was very unsure of how to handle it. She said she will find out and phone me back shortly. Well I don't know what her 'shortly' means but a day later I still did not receive a call. I can only assume that it will not work where I am and she decided not to bother letting me know. CellC, if you do not train your people properly and keep on providing pathetic service like this you.will keep on struggling! Even a potential new customer is not handled correctly!!
6 replies
6 months ago
Openweb and Zelda Coetzee fast asleep! Confused business!!
Below is my email to the so called Customer Service Manager Zelda Coetzee. Seems that the two managers there are Zelda and Dane but Dane much 'sharper' than Zelda. Every day Zelda's story changes. Absolutely PATHETIC. How about a junior position for Zelda rather? I asked Dane if I may subscribe using my company details. Dane said YES IT IS IN ORDER. So I signed up for a package. Next day Zelda Coetzee sent an email saying I cannot use my company details but my personal details and that they can send invoices with my company details. So I then signed up with my personal details but with the company bank account where the money must be deducted from. Also not good enough for princess Zelda Coetzee. Zelda, so how about you tell me here what your plan is seeing that you never received training to respond to emails properly. Are you going to send me invoices for my company as you committed or is every day a new story. Seems like a tiny home business to me the way that Zelda is handling her so called CUSTOMER SERVICE MANAGER position. 🤣🤣🤣 'Zelda, with all due respect you guys seem to be very confused. First Dane told me that I may use my company details to subscribe. Yesterday you said to me that NO I CANNOT DO THAT but that I must use my personal details but that you can issue an invoice for my company. So now I subscribed with my personal details but of course with my company account where the money must be deducted from. So what are you saying now? I cannot use my own company's account? And can you now all of a sudden also not send me an invoice after you committed to that yesterday? Is Openweb actually a little home office business or a proper company? Now I am not so sure anymore. I will also post this issue on Hello Peter because people need to know what they are getting into with you. Every day a different story. By the way, you deducted from my company account for several years on my [email protected] account. WAKE UP OPENWEB,!!!
0 replies
10 months ago
Thomas Linda is excellent!
Big thumbs up to Thomas Linda from the Ficksburg branch. Always super helpful, friendly and very efficient. Keep up the good work Thomas!
0 replies
25 months ago
*********** helpdesk staff!!
Absolutely useless, *********** bunch!! Struggling 4 days with them to get one simple thing done.... ONLY TO CHANGE MY EMAIL ADDRESS and now my account cannot be accessed! Their helpdesk staff are USELESS. NO FEEDBACK AT ALL!!
0 replies
25 months ago
Gary Van Dyk - Ficksburg Butchery Manager - 5 Stars
I usually write complaints but it is also important to give credit when credit is due. Gary Van Dyk, the Butchery Manager at Pick 'n Pay Ficksburg is FANTASTIC! What an awesome person to deal with. He is professional, friendly, helpful and his butchery is always stocked properly with good products. Keep up the good work Gary!
1 reply
30 months ago
Pathetic company!
I emailed Surehatch to enquire if I may buy ONLY the egg trays that fits into the incubator. Palesa Nosi responded but she simply does not understand this very simple question. She does not answer the question at all and just keeps sending their full pricelist and the trays are NOT on the pricelist! Absolutely PATHETIC!! Surehatch, my advice to you is to employ competent people and train them properly! I will definitely NOT do business with you!
0 replies
Review Distribution
5 Star
7 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (3.5714285714285716%)
1 Star
47 (83.92857142857143%)