SM
Stan M
Active since Jan 2013
5
Reviews
0
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Reviews
5 reviews1 month ago
Unreasonable Delay in Deposit Refund
Company: IHS Property Management (IHSPM) I vacated a rental property managed by IHS Property Management Rentals (Forest Mews 129) and completed the exit inspection on 31 March 2026. Despite the inspection being concluded and no material damages being upheld against me, my deposit refund has still not been paid more than 25 days later, far exceeding the legally required 7-day timeframe after inspection. I followed up multiple times via email with the assigned agent and billing/credit control teams. I was initially advised that minor cleaning issues (windows) would be disregarded and that my refund could only be processed once IHS released the deposit internally. Since then, I have repeatedly been told that the portfolio administrator is “waiting on feedback,” with no clear timelines, accountability, or resolution provided. What is especially frustrating is that: • I disputed unjustified cleaning charges (I paid for cleaning on arrival and on exit). • I was asked to proceed with a contractor quote under protest, which I did, to avoid further delay. • Even after this, the deposit refund has still not been released. At this point, communication has been ongoing for weeks with no outcome, and the responsibility appears to be shifted internally rather than resolved. Due to the prolonged delay and lack of action, I have been left with no option but to prepare a formal dispute with the Rental Housing Tribunal. I am sharing this review to caution other tenants and to request that IHSPM Rentals urgently release my deposit and comply with the required legal timelines.
0 replies
2 months ago
Webafrica poor handling of fibre
This serves as a formal complaint and escalation. I logged a fibre installation request on 31/03/2026 under order number Z2289253. Despite this, I received no email confirmation whatsoever regarding the installation. After contacting Vumatel directly, I was informed that no work order exists for this request, which clearly indicates a breakdown on Webafrica’s side. I was then advised that Webafrica incorrectly captured the installation address and is now insisting that I place a new order, effectively disregarding the original order entirely. This is unacceptable, especially given that I have already spent 1 hour and 53 minutes on hold, only for the call to be disconnected without resolution. For reference, I was also issued reference number 12485701 when the original order was placed. I work from home and rely on a stable internet connection to perform my duties. The lack of urgency, accountability, and basic communication in handling this matter has caused significant disruption. Expecting a customer to reorder and start the process again due to Webafrica’s internal error reflects extremely poor service delivery. I am deeply dissatisfied with how this has been handled and expect this matter to be resolved immediately, without further delays or excuses. Failure to do so will leave me with no option but to escalate this issue further.
2 replies
5 months ago
Prime had me wait a ...
Prime had me wait a week for a windscreen replacement.
2 replies
90 months ago
Telkom very slow to register sim card (0544911382)
Since 20th of December 2018 I phoned Telkom to activate my Moms ( ********** 382) new wireless fixed-line-look-alike line. I have been promised by different agents that it would be activated within 24, 48, 72 hours but to date none of this have happen. This is very frustrating because she is a pensioner and not well. We had the normal line previously but the cable was stolen and Telkom suggested this new FLLA system but they have not activate it yet. no one from Telkom can assist. We cannot contact our Mom on a daily basis as we sit in Gauteng and she is in the Northern Cape. I wish someone from Telkom can wake up for once and assist her or activate the sim card. how can it take more then 20 days to activate a sim card? For a company as big as Telkom and have advert on TV daily showing how they care about love ones I would say its false advertising.
0 replies
101 months ago
dail a bed brooklyn/restonic bad service.
In 08/2016 I bought a bed @ Dial a bed Brooklyn. In Jan 2018 I reported the base as broken. After several complains I got assisted and they request me to pay a further R486.37 for service fee which was never explained to me when buying the bed. I opted to pay a portion of the fee as it was never explained to me by the Sales person. He only informed me that they give a 1 year guarantee and then the factory extended warrantee will be enforced but he never explain the service portion to me. I am disgusted as I have to fork out another amount which was not explained to me. I still have the broken bed and nobody is collecting or refund me on the bed. They even admit that the bed was being discontinued and they don't have any spare beds left to replace it. Why did the sales person not inform me of the discontinuing of this particular bed? I would never had opted for this. I believe Dail a bed spends a substantial sum to build a positive public brand. But I put it to you that this budget is wasted when your company’s operational conduct betrays the values, ethics, commitments and morality.
1 reply
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