PM
Pieter M
Active since Dec 2012
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Broken foreign imcoming payments system
For years now, I have been receiving foreign currency payments into my FNB account, and I usually get an email to say that it is available in my account. (Usually from Booking.com). A couple of months ago, for some strange reason, this changed. I now need assistance, each time, to clear these funds. I can't even do it myself. It is 2026, FNB - we have technology to make things simple. Are you trying to create work for people?
1 reply
6 months ago
It's 6 months later, and the mortgage is still not canceled (after settling it)
In July of this year, my family decided to help my brother settle his mortgage. We thought it would be a simple process to get the mortgage canceled and pay the lawyer the final outstanding fees. It's nearly 6 months later, and we have not received any notification from SA Home Loans yet that the mortgage is canceled. In fact - we think - the process has not even started. Granted, my brother is not technologically savvy, so my son got power of attorney (SA Home Loans documents) on his accounts to try and expedite the matter. Two weeks ago, my sister and my son went to the Tyger Valley branch to try and resolve the matter. They had to cancel the mortgage again (paperwork for this was done months ago) and they needed a bank statement for my brother. This was emailed to them a couple of days ago. Today, my son goes to the Kenilworth branch. They could not tell him whether the mortgage was canceled or not. They could not even confirm whether SA Homeloans has accepted his power of attorney on behalf of my brother. This feels like dealing with home affairs. I'm not in SA right now, so the phone number associated with this account will get through to Benjamin Meyer. The mortgage account in question is in the name of Andre Meyer. I doubt whether there would be many such accounts which were paid, in full, nearly 6 months ago, yet SA Home Loans have been unable to resolve this, and it is now December. At least I know with whom I will never get a mortgage.
1 reply
33 months ago
Unacceptable delay in installation / connection of fiber connection.
It's been a couple of weeks now since I ordered a fiber connection in Vredehoek, Cape Town. Firstly, the tenant did not even know that a parcel was delivered to the complex - one would think that a company would make sure that someone is at home first before sending a courier. Some of the infrastructure (boxes) are already in the building, so installation should really be a breeze. But still, weeks later, it is not done. This morning I phoned Afrihost, and the head office don't even know what the delay is. One would think that an internet company should be on the ball when it comes to customer interactions, i.e. if they found out information from the client, post it on their own network so that when the customer contacts the brand again, all call center staff would know what is going on. This is clearly not how Afrihost works. I'm not really sure if it works at all.
0 replies
35 months ago
Poor delivery service - OneDayOnly
I was supposed to receive my delivery yesterday, 7 July. By 4pm it did not arrive, so I phoned the courier, who assured me that the truck is out for delivery. When it did not arrive, the nightmare of getting hold of OneDayOnly is shockingly hilarious. They don't have a phone number. They have a Whatsapp number but clearly says "feel free to reach out to us on Whatsapp, just keep in mind that it will not expedite the process". How absurd. Even though I live in a remote area, it is strange that an order that was placed on the 22 of June only is scheduled to be delivered on the 7th of July. That is a 2 days longer than the promises 10 working days. And then it did not arrive. Guess I will move my business to TakeAlot now, who, by the way, I also ordered things from, to the same address, AFTER 22 June, and it arrived sooner.
0 replies
90 months ago
Shocking delays in TakeAlot delivery time and contact difficulties
My wife ordered an assortment of goods on the 13th of January. She followed up on the 23rd with a phone call and heard nothing by the morning of the 24th. I phoned and was told that the delivery will be on Monday the 28th. I requested to be put on hold for a manager, who was not available and I ran out of talk time (I am phoning from outside of South Africa). I went on the mobile app, looking for an email address or complaint area to express my unhappiness but could not find such an area. I phoned again, and asked to speak to a manager again. I was put on hold for ten minutes and then gave up. We ordered more than R 1000 worth of items and reasons given like that stock had to come from warehouses in JHB does not really account for such a long lead time. From the 13th to the 28th? Really? And then the difficulty to get hold of anyone in charge to complain to. Really very poor customer service. Order number 61 28 67 51. I will think twice before using Takealot again, which is unfortunate because I need a lot more items. It is faster for me to get items delivered via Amazon in the USA than to get a local delivery in SA completed.
0 replies
114 months ago
Shocking service for International students
<p>I have a two-fold complaint:</p> <p>1. The general apathy UNISA has towards contacting students, and how hard it is to get hold of someone to talk to (since I am an international student, paying considerably more for the change to study, one would have hoped that that should at least ensure a decent service level</p> <p>2. I managed to register for a subject in 2016 for which I should not have been able to. This led to me completing a 5-week practical at a South African school (I flew into Cape Town to do this) which UNISA now is not accepting. Not only did I submit the substantial assignment required for this practical on-time, but I am also of the opinion that it was done extremely well (in fact, the school where I did this offered me a job!) However, since October 2016, when this issue was highlighted by UNISA (after I completed assignments for the English subject I was not supposed to register for) this practical was duly cancelled by UNISA. I managed to speak to someone about this telephonically then, who said they would "see what they could do" and since then, I have not been able to remedy this situation nor find out more details from UNISA.</p> <p> </p> <p>My student number is ********** 7.</p> <p> </p> <p>I now regret studying at UNISA and should have considered universities in the UK.</p>
0 replies
116 months ago
Poor service / No commmunication
<p>I do not live in South Africa and found this company via word of mouth referral. We paid the full amount for getting a new passport done in South Africa (including getting the final product couriered to Kuwait).</p> <p> </p> <p>This should have taken two weeks. It is now the first week in December, and not only have we not received the passport, but the messages we send are not being responded to. We paid R 3140 into the bank account of Clarinda Roets on the 2nd of November 2016. Communication since 23 November has ceased completely, with my wife sending regular messages on Whatsapp, all of them receiving no response.</p> <p> </p> <p>I tried to phone the company now. No response. I also sent an sms and also an email. I truly regret attempting to do business with BlitzpassportZA.</p>
0 replies
127 months ago
Poor logistics and customer follow up
About ten days ago my wife requested at Centurion Woolworths for a specific item to be sent to the Airport branch where I said I would pick it up on the 14th of Jan when I leave the country.<br> <br> Item barcode - 502075382 woman's bra 46d<br> <br> Yesterday I spoke to Glen at the Airport branch, to check whether the item arrived. It did not.<br> <br> Time is running out. As customers, we did our part to communicate our product request to Woolworths. It seems as if there is no commitment from Woolworths to accommodate our request - I have not even received one phone call yet.<br> <br> Glen from the Airport branch did seem helpful, but the error started at Centurion.<br> <br> In two days time I will be at the airport (in the morning). It seems as if Woolworths will lose as customers.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)