DV
Des van der Merwe
Active since Oct 2012
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
PATHETIC CUSTOMER SERVICE! FALSE ADVERTISING! **** ARTISTS!!
I rated this one star, merely because there is no negative rating! I placed an order on the 8th, and almost immediately received an email confirming the order. Then NOTHING!! After several calls and WhatsApp messages, the order was eventually dispatched on the 16th, eight days later. Eight days of zero communication from your company, pathetic customer service, rude people, and total disinterest. I received the package on the 19th, 11 days after placing the order, and it was NOT the pot that I had ordered!! I ordered a Manheim 15-litre pressure cooker. I received something called Royal Song, labelled as 15 litres, but filled to the brim, it only takes a bit more than 10 litres and filled to the Max line, only about 7 litres. I have been trying since the 19th to get this resolved, and yet again! Pathetic customer service!!! No returned calls, no replies on WhatsApp messages and emails! Rude, disinterested bull**** is all that your staff seems to be capable of! After hours of wasted time, I got a WhatsApp message yesterday saying: "We apologise for the inconvenience We will create a return from our end. Please pack the item back into the box And we will issue a refund" I'm still waiting!!! I ordered the pot because I urgently needed a large capacity pressure cooker. It's now 2 weeks later, and many hours wasted! I still don't have a pot!!! Please refund my money ASAP, as promised!!
0 replies
20 months ago
Train your Customer Service Consultants!!
Your customer service department is useless!! Your legal department is unreachable! I've received a settlement statement on my account, which is unclear, and I have been attempting to get information on this since Wednesday 16/10/2024. Your customer service consultant couldn't explain the statement to me, so... If one of your consultants, who, I assume, was trained to help clients understand your documents, doesn't understand the statement, how am I supposed to? After being put on hold for around 30 minutes, she got back and stated that she herself didn't understand it, but that someone would contact me within 24 to 48 hours. To date no response!! After that call, I attempted to contact your legal department by dialing 5 on your menu system, which seems to be a joke as well, because all calls seem to be routed to the same *********** service consultants. The gentleman who answered, sounded like he was eating, and when I asked if I got through to the legal department, he rep**** with: "WHAT?", at which point I terminated the call. Please teach your staff basic telephone etiquette! Today I contacted your customer care department AGAIN, and was given the same reply as on Wednesday, that the account is with legal department and someone will contact me within 24 to 48 hours. I then told the consultant that I was told the same thing last week and nobody contacted me, and asked her to transfer me to someone who can answer 2 simple questions. Instead of getting transferred, my call was terminated! I then phoned back and asked the consultant to speak to a manager, or someone who could answer my questions, because clearly, the customer service consultants aren't able to. The gentleman I was transferred to speaks so unclearly, that I had to ask him repeatedly to repeat what he said. When I asked him to please not mumble, because I could not understand him, he snapped at me that he wasn't mumbling and kept mumbling! Go draw the call and please tell me what he said, because I still don't even know what his name is... He still couldn't answer my questions though, and even if he could, I probably wouldn't understand anyway! I did manage to get a name and contact number for the person in the legal department, but that number didn't even ring, the call just terminated immediately. I then attempted to contact the legal department again, hoping that someone would be able to transfer me to the person, but instead got through to another service consultant, who was at least more polite but still couldn't give me any answers, or transfer me to the correct person in legal. She did however inform me that there was a note on the system made by the person in legal, that she attempted to contact me 5 minutes earlier, which is a bold lie because I was sitting with my phone in my hand at the time and definitely had no missed calls at the time stated on the system! While I was typing this, I did receive an email from Godfrey Southern, I had more questions and he phoned back immediately and answered all my questions! Thank you so much for clarifying everything Godfrey! You should employ 5 people of his caliber, it will improve efficiency exponentially!!!
0 replies
52 months ago
GATVOL!!!
To Whom It May Concern On Monday, 21 February 2022, I attempted to make a call from my cell. I was however informed that I had insufficient airtime. I proceeded to load R180 airtime from my banking app, as I have always done in the past (See attached - Airtime1). I could however, still not make a call, still said insufficient airtime. I then checked my MTN App, according to which, I had R202.88 airtime balance (See attached - Balance1), but still couldn't make a call. I then dialled *136#, which showed a zero balance (See attached - 136-1). Since it was after hours, I decided to sort it out the next day. On Tuesday I managed to phone a friend, the call lasted 26m 32s and I assumed that the R180 airtime was eventually allocated to my account. However, when I attempted to make another call that evening, once again I was informed that I had insufficient airtime. According to Google, that call should have cost in the region of R26... I then checked and found two MTN gaming subscription services on my account (See attached - Subscriptions). I requested for these to be removed, but nothing seemed to happen. The have subsequently been removed from my account. Today, I needed to make several calls, and guess what? Still insufficient airtime!! I then thought, since the subscription services seem to have been removed, it should be safe to load more airtime, but decided to only load R60, just in case it disappears again. Yet again, the money does not reflect on my account, does not show on *136#, but on my MTN App, there's now a balance of R262.88. (See attachments - Airtime2 & Balance2) I STILL CANNOT MAKE CALLS THOUGH!!! I then phoned your call centre, spoke to Ayanda, who tried to be helpful, but also couldn't resolve anything and asked me to email the details, which I am doing now. I mentioned to him that I also want to cancel the contract, as I am leaving the country in less than 2 weeks. He explained that he could not assist me with that and dually transferred the call to cancellations. The lady I spoke to there, was about as helpful as a cup of sand in the desert. The line was atrocious, half the I couldn't hear her and the other half, I was left hanging on, on an open line. Then at a stage I could hear her talking to someone in the background and next thing, I was transferred to yet someone else, who also said she couldn't help me. So, altogether, I wasted 30 minutes on a call to a very useless customer services department! I am leaving this pathetic country in 12 days. I am still recovering from a major health setback over December. I wasn't able to do much, during that time, so time is of essence now! Yet, for 4 days now, I haven't been able to phone anyone, or make any arrangements. I really hope that writing this email, isn't going to be another waste of time. I need the following done ASAP please: ALL subscription services removed from my account. A signed contract, where I gave MTN permission to steal R240 worth of my airtime every month!! A detailed statement of how long these subscription services have been stealing my airtime. I'd really appreciate a refund on what was stolen, but from past experience, I have zero to no chance of that happening! Can someone PLEASE!!! sort out my account, I really need to phone some people! Why can't I still make calls? Why does the MTN App reflect my airtime purchases, but *136# doesn't and why can't I phone? I need this contract cancelled and the number migrated to Pay as you go. I don't have more time to waste, standing around in MTN shops. Please sort this out! I need to make certain that I have international roaming on my phone. I don't even open SMS's, advertising ****. I don't click on Pop-up's, because I know that's how you and other third-party apps, get you to "subscribe" to all this bull****! It is just one more bit of CORRUPTION in this pathetic country! And just one more, once amazing company, run into the ground!! Well done!! Your urgent attention in this matter would be highly appreciated!
0 replies
65 months ago
Keshia Williams BRILLIANT SERVICE!!!
Keshia Williams, you're a breath of fresh air. In a country where service is getting worse by the day, it was an absolute pleasure dealing with you. Friendly, efficient, well spoken, I could literally hear your smile over the phone! Thank you and keep up the good work! You deserve a raise!!
1 reply
78 months ago
Pathetic Service!!!
PATHETIC SERVICE POSTNET!!!! I sent an urgent package on the 21st for overnight delivery from Roodepoort to Theunissen. I was assured that the parcel will be delivered on or before the 24th. Tomorrow will be a week and still no delivery. I understand that it's over the Christmas period, but DON'T make false promises!! Why did I pay R245 for overnight delivery? Why guarantee a service which you clearly cannot deliver? If I wanted it delivered whenever, I could have paid R99 counter to counter. This is ridiculous!!! How are you going to correct this? At the very least I think that a refund is in order... Totally unacceptable!!
0 replies
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1 (20%)
4 Star
0 (0%)
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2 Star
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1 Star
4 (80%)