MR
Marlene R
Active since Oct 2012
97
Reviews
0
Industries
Reviews
97 reviews1 month ago
2 Weeks with my parcel. No delivery
Worst Company out there. They have been sitting with my delivery for over 2 weeks. Every single day I follow up about my delivery and get the same copy and paste message on their whatsapp: "good Day. Please note that your parcel is out for delivery and today; delivery hours are between 08,00 to 17,00" Last week I logged a complaint on here and was made promises High and low. The women who phoned me that evening swore she will be tracking my parcel and be keeping me up to date. Surprise surprise. Never heard from her again. There is absolutely no way to get my delivery from them. It does not matter the avenues you follow you just wont get your delivery. If you want your parcel to arrive somewhere. Do not use them. I assure you the Post Office was more competent than these people. The last option I have is to cancel my contract. I unfortunately do not know what else to do. Driving there would be a waste of my time. they will just tell me it is on the delivery truck. It has been on the delivery truck for two weeks. I have already logged a call with MTN cancellations department. I will be migrating my number to Vodacom and taking out a contract there. Maybe MTN should choose their partners better.
1 reply
1 month ago
RTT and MTN - Useless Combination
Maybe think about using a better courier company than RTT. This courier company must be the most useless one out there. I am not sure how people and especially big companies like MTN still uses them. They have been sitting with my parcel since last week Monday. Every morning I get a message to say it is out for delivery but it never gets delivered. I started following up on the customer care whatsapp line and get the same message every time: Good day, Please note that your parcel is out for delivery today, delivery hours are between 08h00 and 17h00, yet my parcel never gets delivered. Last week when I asked they told me the driver said that I am not home. BUNCH OF LIES. I work from home. I am here 24/7. He is just to lazy to pick up a phone and call or RTT is just to stingy to provide the drivers with airtime. I live on a plot. Hooting at the gate will help nothing.| After another follow up this morning again I got assurance my parcel will be delivered today. Nothing, again. These people are idiots.
0 replies
1 month ago
Non delivery of parcel for over a week.
This courier company must be the most useless one out there. I am not sure how people and especially big companies like MTN still uses them. They have been sitting with my parcel since last week Monday. Every morning I get a message to say it is out for delivery but it never gets delivered. I started following up on the customer care whatsapp line and get the same message every time: Good day, Please note that your parcel is out for delivery today, delivery hours are between 08h00 and 17h00, yet my parcel never gets delivered. Last week when I asked they told me the driver said that I am not home. BUNCH OF LIES. I work from home. I am here 24/7. He is just to lazy to pick up a phone and call or RTT is just to stingy to provide the drivers with airtime. I live on a plot. Hooting at the gate will help nothing.| After another follow up this morning again I got assurance my parcel will be delivered today. Nothing, again. These people are idiots.
2 replies
3 months ago
Take money from my SB account Left Right and Centre
These people just take money from my account left right and centre as they please. I had a PL with them which I settled within two months. Yesterday they took money from my account again. R1700 and this after I received a settlement confirmation from them stating they will take no further funds and insurance has been cancelled. The last outstanding amount was R900. So even IF I settled it to late for the DO to be stopped why was the debit order for R800 more than what was outstanding. I will be very careful when dealing with this bank. They don't have a clue what they are doing. Your money is not safe with them. I will definitely be closing the account I have with them. They are not trustworthy. I wonder how long I will have to beg to get my money back.
1 reply
4 months ago
Inconsiderate
Terribly inconsiderate and probably just money hungry. I planned my whole Valentines day on a train trip to Railways to go have lunch only to get informed this morning that they will only be serving Prego Rolls and Chips. We don't eat Bread and my Girlfriend doesn't eat potatoes either. I phoned to ask if we can get chicken fillets and Salad at least which is easy to prepare. They were just not interested. This after I have stuggled to get hold of them via email and WhatsApp numerous times. I understand masses of people and needing to plan, but where is your vegetarian options? Where is your options for people who don't eat starch. Your planning is absolutely NOT up to scratch. I regularly visit then and attend the poem nights with kaalwoorde. I won't be returning.
0 replies
6 months ago
No transparency on contract renewal. ****mers
So Multiple of my Channels which I watch are Falling away 31 December. I just entered into another price lock and they were not transparent about how many channels will be falling away. I want to know the consequences of cancelling. Why should I pay 1000 a month for something I can't use. Literally 85% of the stuff I wat is on Food network. I Refuse to pay penalties. I will get lawyers involved if I have to. What is your suggestion Multichoise/DSTV. How will we resolve this.
0 replies
16 months ago
SBVAF I am at wits end. Hopeless.
I am so effing tired of Standard Bank Vehicle and Asset finance. Honestly I am at wots end and don't know *** to do with then anymore. In November last year I got contacted by them saying that my account is in arrears with R200. I don't k ow how this is possible because they take the premium every month via debit order and the debit order has never failed. There is always funds available. I didn't feel like raising my blood pressure because of R200 so I just paid it. Two days later the money got reversed. Naturally my blood pressure rose and I contacted them to get some amswers. I dealt with a person called Gorden Bila. He assured me all was in order. The reversal of the R200 was correct because I was never in arrears. Comes December, the debit order never went of on the 28th. Because it is December I give it a day or two to see what happens, nothing. I phone them again. The debit order was declined by my bank (also Standard Bank) due to the debit amount being more than the mandate. After a huge argument I get them to do a manual debit order and the payment goes off. On the 6th or there about I get a threatening sms my car is in arrears. I lose my **** and phone agaim, because I tried to email Gorden, he ignore all my mails, the lady confirms payment was received but because it is a manual debit order it takes a couple of days to capture. I ask het if the January debit order is now in place and everything is fine on their side for it to go off. She assures me it is. Today is the 28th and the debit order didn't go off again. I mean what the actual f..... How in the life am I going to get this sorted out. These people are absolutely useless. I honestly give up. I don't know what to do anymore. They are ****ing with my credit score and I am not appreciative of that. What is the next step? Legal action against them? I am going to pull a credit report tomorrow and see what November and December says. I am not leaving this here. I honestly cant anymore. What is a person supposed to do. I would highly advise against dealing with these people. They are taking a toll on my mental state. I am at wits end with them.
3 replies
17 months ago
Vodacom, my biggest regret.
Please don't be as dumb as me and move to Vodacom. I am sitting with a mount of regret amd sitting in one sticky **** situation. I ordered Home Internet online in the Middle of December already. It was never been delivered. I have been trying to cancel it without any success. Every time I phone, they tell me the contract still shows open, then I log another cancelation and every time they tell me it takes 4 days. After 4 days I phone and the contract is still open. I work from home. I am starting work Wednesday, I have no internet and don't want to risk going to take out another contract somewhere before this one is canceled and I end up with two. This is ridiculous. The service is appalling. I am at wits end. I don't know what to do anymore. I even tried going into the store and they can't help because they say in store and online have different systems. Don't make the mistake I made. You will regret it. My anxiety is on the next level. I don't know what to do anymore.
2 replies
18 months ago
Regrettable decision to move to Vodacom
I moved over to Vodacom. Cancelled all 3 my contracts with MTN and moved to Vodacom. A decision it seems I will come to regret heavily. They use SkyNet for delivery. SkyNet has been holding my Wifi hostage. I receive a delivery sms with a pin every single morning and then at night get an sms saying delivery failed. They have not been at my house once to make the delivery. You can't get hold of them via any of the platform. When you phone Vodacom to get help they tell you it is out of their control. Is it really? You can change Couriers. Go check all the SkyNet reviews and how people are struggling, yet you choose to stick with them. I need the wifi to work and for my security system at home. I am seriously considering canceling before I even receive the wifi.
3 replies
18 months ago
Absolutely ******* Service
They have been sitting with my Vodacom wifi for a week. Every morning I get a pin because it is out for delivery yet they never deliver it then send an sms delivery failed. I never received any call that they are at the gate. I need the wifi for work and my security system. They don't answer phones. They don't answer Whatsapp. They don't answer online chats. How the hell is a person supposed to get hold of them and get your stuff. What a useless courier company.
0 replies
Review Distribution
5 Star
3 (3.0927835051546393%)
4 Star
0 (0%)
3 Star
2 (2.0618556701030926%)
2 Star
18 (18.556701030927837%)
1 Star
74 (76.28865979381443%)